Report History not updating

Date & Time: from August 29, 2017 onward
Frequency: fixed behavior
World name: Spriggan
Character name: Mi An
Retainer name: N/A
NPC name: N/A
Monster name: N/A
Class/Level: N/A
Party or solo: N/A
In-game time: N/A
Area and coordinates: N/A
Housing: N/A
Steps:
1. Open System > Support Desk
2. Navigate to History tab
3. In the report History the last entry is from August 29, 2017, number 7454787, I did made other reports in successive dates but I cannot see them.

Connection Specs
- Type of internet connection/provider: optic fiber
- Modem maker/model number: fastweb proprietary

■ PC Specs

To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\andrea\Documents
FINAL FANTASY XIV - A Realm Reborn D:\Games\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 3
ProxyEnable 0
ProxyServer 192.168.87.205:3128
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-
SYSTEM_OS Windows 10 Pro N 64 bit (6.2, build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU Intel(R) Core(TM) i5-7500T CPU @ 2.70GHz (4 CPUs), ~2.7GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS BIOS Date: 05/10/18 11:43:13 Ver: 05.0000C
SYSTEM_LANGUAGE italiano (Impostazioni internazionali: italiano)
SYSTEM_MEMORY 16346.836MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 16399.906MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 376.424GB SYSTEM_FREEDISC_SPACE 159.321GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 223.568GB SYSTEM_FREEDISC_SPACE 54.343GB
SYSTEM_STORAGE Z:\ SYSTEM_NETWORK_DRIVE SYSTEM_TOTALDISC_SPACE 1831.320GB SYSTEM_FREEDISC_SPACE 508.884GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1070
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 1070
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8081.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8173.418 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 2560 x 1440 (32 bit) (59Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvpcdi.inf_amd64_1ec7c9d5c431797d\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvpcdi.inf_amd64_1ec7c9d5c431797d\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvpcdi.inf_amd64_1ec7c9d5c431797d\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvpcdi.inf_amd64_1ec7c9d5c431797d\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.4575
SYSTEM_GRAPHICS_DRIVER_DATE 3/17/2020 02:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE Inglese
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Altoparlanti (UFi UCube V1.9)
SYSTEM_SOUND_DEVICE_ID {99977B50-9FC6-4111-A1DD-2E5C3EB913D7}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.1
SYSTEM_SOUND_DRIVER_LANGUAGE Inglese
SYSTEM_SOUND_DRIVER_DATE 12/6/2019 02:00:00
SYSTEM_SOUND Auricolare e microtelefono (Arctis 7 Chat)
SYSTEM_SOUND_DEVICE_ID {97269F0D-76BA-4304-BACA-EF91A9457C5E}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.1
SYSTEM_SOUND_DRIVER_LANGUAGE Inglese
SYSTEM_SOUND_DRIVER_DATE 12/6/2019 02:00:00
SYSTEM_SOUND Cuffie (Arctis 7 Game)
SYSTEM_SOUND_DEVICE_ID {D5BC95AC-3AD5-4573-B64F-707B6B9BA33B}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.1
SYSTEM_SOUND_DRIVER_LANGUAGE Inglese
SYSTEM_SOUND_DRIVER_DATE 12/6/2019 02:00:00
SYSTEM_SOUND HS329PQB (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {B791A4EA-46CB-485C-A2FA-A746B296470A}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.3.38.16
SYSTEM_SOUND_DRIVER_LANGUAGE Inglese
SYSTEM_SOUND_DRIVER_DATE 3/18/2019 02:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Tastiera
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 109 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {5E237300-C0E7-11E8-8004444553540000}
SYSTEM_INPUT_NAME Trust Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9CD13F50-241A-11EA-8001444553540000}
SYSTEM_INPUT_NAME G300s Optical Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {5E2DAC30-C0E7-11E8-8007444553540000}
SYSTEM_INPUT_NAME Trust Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {5E243650-C0E7-11E8-8006444553540000}
SYSTEM_INPUT_NAME Dispositivo compatibile HID definito da fornitore
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {14907450-C44C-11E8-8002444553540000}
SYSTEM_INPUT_NAME SteelSeries Arctis 7
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {5E2E2160-C0E7-11E8-800A444553540000}
SYSTEM_INPUT_NAME Ricetrasmettitore infrarossi Microsoft eHome
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {5E2E2160-C0E7-11E8-800C444553540000}
SYSTEM_INPUT_NAME Ricetrasmettitore infrarossi Microsoft eHome
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {5E2DD340-C0E7-11E8-8008444553540000}
SYSTEM_INPUT_NAME Trust Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 897 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {93AD7120-046B-11E9-8001444553540000}
SYSTEM_INPUT_NAME UFi UCube V1.9
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {5E2E4870-C0E7-11E8-800E444553540000}
SYSTEM_INPUT_NAME Ricetrasmettitore infrarossi Microsoft eHome
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {5E2E6F80-C0E7-11E8-8010444553540000}
SYSTEM_INPUT_NAME Ricetrasmettitore infrarossi Microsoft eHome
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 256 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {14909B60-C44C-11E8-8003444553540000}
SYSTEM_INPUT_NAME SteelSeries Arctis 7
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-

Laptop Model Name: N/A
Laptop Model Number: N/A

Browser Information
- Name and version of the browser currently in-use: Vivaldi 2.11
- Internet Explorer Version: Microsoft Edge windows 10 2004

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