Having problems with directx11 causing the game to crash on me HELP
So for the last couple of days, since starting the Stormblood 4.2 main story quests the game will quit all of a sudden during cutscenes, I did everything i could from reinstalling the game to updating my drivers and all. Now, the game won't even let me log in, I get an error message every time i'm on the loading screen. I don't know what to do, I have tried the things other people have posted in similar threads but nothing so far.
--The error message that appears when the game actually throws up a message instead of stealth crashing--
An unexpected error has occurred. Exiting FINAL FANTASY XIV.
2020-03-26_11:14
ffxiv_dx11.exe+12C33ED
ffxiv_dx11.exe+6161C
ffxiv_dx11.exe+5FCA3
ffxiv_dx11.exe+120FA90
ffxiv_dx11.exe+121113F
ffxiv_dx11.exe+1213BF5
ffxiv_dx11.exe+45359C
ffxiv_dx11.exe+18D1C2
HTML Code:
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-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-
FFXIVLauncher
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Workflow Manager Tools 1.0 for Visual Studio
Wintab32
icecap_collection_x64
Python 3.6.6 Utility Scripts (64-bit)
Intel(R) ME UninstallLegacy
AMD Settings
Intel(R) Serial IO
Microsoft Azure Authoring Tools - v2.9.6
Microsoft OLE DB Driver for SQL Server
Wi-Fi Camera
Microsoft Workflow Diagnostic Pack for x64
Microsoft Visual C++ 2017 X64 Minimum Runtime - 14.16.27024
Microsoft ASP.NET Core Module V2 for IIS Express
Microsoft .NET Core Host - 2.2.3 (x64)
Blender
Microsoft Identity Extensions
Microsoft ASP.NET Core Module for IIS Express
Microsoft Workflow Debugger v1.0 for amd64
-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-
C:\Program Files (x86)\Adobe\Adobe Creative Cloud Experience\CCXProcess.exe 00000B34
C:\Program Files (x86)\Adobe\Adobe Creative Cloud Experience\libs\node.exe 000037F4
C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\IPCBox\AdobeIPCBroker.exe 000038FC
C:\Program Files (x86)\Epic Games\Launcher\Engine\Binaries\Win64\UnrealCEFSubProcess.exe 00000F10
C:\Program Files (x86)\Epic Games\Launcher\Portal\Binaries\Win64\EpicGamesLauncher.exe 00003728
C:\Program Files (x86)\Steam\Steam.exe 00003798
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 0000305C
C:\Program Files\AMD\CNext\CNext\Radeonsoftware.exe 000038A0
C:\Program Files\Common Files\McAfee\ModuleCore\ModuleCoreService.exe 00002D94
C:\Program Files\Common Files\McAfee\Platform\McUICnt.exe 00000A30
C:\Program Files\Microsoft IntelliType Pro\itype.exe 000034D0
C:\Program Files\Samsung\SamsungSettings\SamsungSettingsExpansionUI.exe 00002B78
C:\Program Files\Samsung\SamsungUpdate\SUUserModeWorker.exe 00000684
C:\Program Files\Samsung\sService\sServiceKeyMonitor.exe 00002618
C:\Program Files\SteelSeries\SteelSeries Engine 3\SteelSeriesEngine3.exe 00003520
C:\Program Files\WindowsApps\AdobeNotificationClient_1.0.1.22_x86__enpm4xejd91yc\AdobeNotificationClient.exe 000014B4
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.56.102.0_x64__kzf8qxf38zg5c\SkypeApp.exe 00002E98
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.56.102.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 00002EB0
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.56.102.0_x64__kzf8qxf38zg5c\SkypeBridge\SkypeBridge.exe 000033CC
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.220.4292.0_x64__8wekyb3d8bbwe\GameBar.exe 00000C70
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.220.4292.0_x64__8wekyb3d8bbwe\GameBarFT.exe 00000B00
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.220.4292.0_x64__8wekyb3d8bbwe\GameBarFTServer.exe 000021B4
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.20051.93.0_x64__8wekyb3d8bbwe\YourPhone.exe 000030C4
C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.20022.11011.0_x64__8wekyb3d8bbwe\Video.UI.exe 00004044
C:\Users\Name\AppData\Local\Discord\app-0.0.306\Discord.exe 00000CAC
C:\Users\Name\AppData\Local\Google\Chrome\Application\chrome.exe 00004884
C:\Users\Name\AppData\Local\Google\Update\1.3.35.452\GoogleCrashHandler.exe 00000C68
C:\Users\Name\AppData\Local\Google\Update\1.3.35.452\GoogleCrashHandler64.exe 00003CB0
C:\Users\Name\AppData\Local\Microsoft\OneDrive\OneDrive.exe 00003560
C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_31c9715df5bc6006\igfxEM.exe 00002514
C:\WINDOWS\System32\RtkAudUService64.exe 00003980
C:\WINDOWS\System32\rundll32.exe 000027B4
C:\WINDOWS\System32\svchost.exe 00002818
C:\WINDOWS\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe 00002174
C:\WINDOWS\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\RemindersServer.exe 00002E00
C:\WINDOWS\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00002988
C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 000013C8
C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00004B70
C:\WINDOWS\explorer.exe 00002E20
C:\WINDOWS\system32\ApplicationFrameHost.exe 000018E8
C:\WINDOWS\system32\DllHost.exe 000027C8
C:\WINDOWS\system32\Intel\DPTF\dptf_helper.exe 00002090
C:\WINDOWS\system32\MicrosoftEdgeSH.exe 00003BE0
C:\WINDOWS\system32\SearchProtocolHost.exe 00000994
C:\WINDOWS\system32\SettingSyncHost.exe 0000247C
C:\WINDOWS\system32\backgroundTaskHost.exe 00002D08
C:\WINDOWS\system32\browser_broker.exe 000015C4
C:\WINDOWS\system32\conhost.exe 00002D04
C:\WINDOWS\system32\sihost.exe 000023C0
C:\WINDOWS\system32\svchost.exe 00004B88
C:\WINDOWS\system32\taskhostw.exe 000022B4
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00002C28
C:\Windows\System32\CompPkgSrv.exe 000005D0
C:\Windows\System32\MicrosoftEdgeCP.exe 00004B6C
C:\Windows\System32\RuntimeBroker.exe 00000DD4
C:\Windows\System32\SecurityHealthSystray.exe 0000345C
C:\Windows\System32\oobe\UserOOBEBroker.exe 000043C0
C:\Windows\System32\smartscreen.exe 00004B50
D:\ExternalSteamLibrary\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe 00003C20
D:\ExternalSteamLibrary\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 00004398
also sorry if there is any unneccesary system information, i am just giving as much as possible to diagnose the problem :)