i2501

well back to making forum posts about this because support tickets are useless.
GM Ariana reached out to me 2 days ago because i was putting tickets about this issue on the forums. Saying they would help 2 days later after THEY emailed me no response.

I need help with i2501 i have followed EVERY step in their guide listed at
https://support.na.square-enix.com/f...la=1&kid=68617
i have put in 3 different tickets and all i get is

Greetings,

We apologize for any inconvenience you have experienced with our authentication systems. The i2501 error is an error that is triggered by the system to protect accounts. Many actions can trigger this error, such as a slow internet connection, use of a VPN or an odd connection (EG: schools or cafes), a possible virus detected on the device, many rapid payments at once, and numerous other actions.

Additionally, we have provided a troubleshooting guide for you if the above actions do not apply and you are still receiving the i2501 error. We advise clearing the cache/cookies/browsing data from your default web browser, disable any web browser extensions (EG: ad-blocker), switch to Internet Explorer/Microsoft Edge and try again. You may also try using a smartphone running on a mobile data connection (WiFi disabled). We also suggest resetting the connection (router/modem) you are using to connect to the Internet and waiting a full 24 hours since your last attempt before trying again.

Please check to see if any of the listed actions apply to your situation before attempting to access our services again.

Thank you,
SQUARE ENIX Customer Support
_____________
If you need any additional assistance with this concern, please reply to this email directly. If you need assistance with a new concern, please visit the SQUARE ENIX Support Center and submit at new support ticket at: https://support.na.square-enix.com. Additionally, we have a survey that you may fill out to provide your customer service feedback and suggestions once your ticket has been closed.

copied and pasted to me if you are going to say email is the only method of support how about you actually not just copy and paste the same garbage that does not work.