Main menu trailer infinite load issue

Hey its me again, I'm just not sure where else to get info on an issue like this but whats happening is, the usual shadowbringers trailer that plays after a couple minutes on the main menu now just shows the loading icon in the bottom right indefinitely, and the only way to exit is to force close. this happens if i try to select anything other than the intro video with the crystal in the beginning..
No issues with the game itself, its just the trailers in the main menu
Im guessing its a file access or corruptin issue, but i cant seem to find how to get the launcher to verify or redownload the files. Is there a way to do this? Also, whats the correct filetree for the game folder?

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

You may want to try deleting the locally-saved data folder (My Documents > My Games > Final Fantasy XIV). Make sure to create a backup of this so you can replace it if it doesn't solve the issue.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

Quote:

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Originally Posted by Rhaervis

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

You may want to try deleting the locally-saved data folder (My Documents > My Games > Final Fantasy XIV). Make sure to create a backup of this so you can replace it if it doesn't solve the issue.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

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will give this a try, thanks

Good afternoon thank you for the reply.

Please keep us updated in regard to the issue and whether it persist or not.

Tank you for visiting the Final Fantasy Technical Support Forums

hey sorry for the late reply, unfortunately it didnt appear to help
even when i checked someone elses file structure and mimicked it (put each .dat file in its own folder) it didnt pick up the movie files, perhaps its different between steam and the standalone version

Good afternoon and thank you for the reply.

Could you try doing a cleanboot? : Open the task manager (CTRL+SHIFT+ESC) and select the 'Start up' Tab. Disable everything here and restart the PC.

Thank you for visiting the Final Fantasy XIV Technical Support Forums

Quote:

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Originally Posted by Dynratygus

Good afternoon and thank you for the reply.

Could you try doing a cleanboot? : Open the task manager (CTRL+SHIFT+ESC) and select the 'Start up' Tab. Disable everything here and restart the PC.

Thank you for visiting the Final Fantasy XIV Technical Support Forums

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hmm what do you think could be affecting it in the startup? I keep my startup programs relatively clean, just steam discord windows defender etc, i cant imagine any of these could be giving issues. did you have anything specific in mind?

I think a reinstall would probably fix it but redownloading 50 odd gb on my line isnt very nice to think about :(

EDIT: if someone could hash check their movie files and their fileinfo.fiin file and send them to me id greatly appreciate it

EDIT2: okay, i check with another steam user and it looks like im missing the .bk2 and .fiin files for each ex folder, nothing i can do about that save reinstall, unless some kind soul would host those fil;es for me so i can download them individually, but thats probably against TOS

EDIT3: fixed it! found a torrent with all the files, presumably for people who struggle to download through th launcher, but this will let me replace what was missing

Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Thank you for keeping us updated. We will be moving this thread to "Closed Concerns".

Good luck with your adventures through Eorzea!