Player from SEA encounter a heavy lag

It start to happen 2-3 days ago but right now it is the worst. Lot of people in tonberry can't play because game would freeze frequently. I wonder what's the cause? undersea cable or the server of elemental got a problem? I also heard there're problems in japan too. Seem like several internet route from outside the country to japan got time out frequently. What's going on?

Good afternoon and thank you for posting in the Final Fantasy XIV Technical Support Forums,

Please try the following troubleshooting steps:

- The game will use the Internet Explorer web browser to connect to the internet. Open Internet Explorer, then open the "Tools" setting, go to "Internet Options" and adjust the following settings:
- Under the "General" tab, please delete ALL browser history.
- Under the "Security" tab, please move the slider to the lowest possible settings or no higher than "Medium"
- Under the "Privacy" tab, click “Advanced” and select ‘Accept’ under both First Party and Third Party Cookies.
- Under the "Advanced" tab, please make sure that "Allow software to run or install even if signature is invalid" is CHECKED.
- Make sure that all SSL and TLS (EXCEPT SSL 3.0) are CHECKED. [SSL 3.0 should be UNCHECKED]
- Hit "Apply" to save the settings, and then "OK, to close the Internet Options menu.
- Please RESTART your PC now. Once your PC has been restarted, Right-Click the FFXIV launcher icon once more and select "Run as Administrator"

-Make sure your fire wall or antivirus program is not interfering with the game

- Check to see if the following port ranges are opened on your router. You can contact your ISP and request they open them for you:
▼TCP
54992 through 54994,
55006 through 55007,
55021 through 55040

-Try disabling background applications and do a clean boot by opening the task manager and selecting the “Start up” tab. Disable everything and then restart the PC.

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Quote:

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Originally Posted by cactuarzzzz

It start to happen 2-3 days ago but right now it is the worst. Lot of people in tonberry can't play because game would freeze frequently. I wonder what's the cause? undersea cable or the server of elemental got a problem? I also heard there're problems in japan too. Seem like several internet route from outside the country to japan got time out frequently. What's going on?

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Same situation here playing from South America. Last night was terrible. I hope it's just a cable that can be fixed soon.

https://www.reddit.com/r/ffxiv/comme..._feel_the_lag/
This is not just SEA any more. It happening to people in Primal Data Center as well. The weird thing is other game like BNS that have data center in Singapore don't have a problem. Square Enix please check the status of your server.

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Due to no response from the original poster, this thread will be moved to 'Closed Concerns.' If anyone is still having this particular problem, please create a new thread and we will assist you in any way we can.

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