30 days of the game were lost for the purchase of the kit

April 29, 2020 I bought a set of all add-ons + 30 days of play. In my created account, there were still several days of the trial game and an inscription appeared that now I have another 30 days available, but they are still inactive. I also registered on the new Leach server with a star and performed the necessary actions for 15 days gift. However, having logged into my account now, I found that I have only 5 days left of the game. This is only 2 weeks after the purchase! That is, a month from the purchase simply disappeared, although after the purchase it was displayed in the account. I ask you to return to me the 30 days that were paid to me when buying the kit, because this was the only reason to choose it.

If you think something is wrong with your account and you aren't getting what you paid for, you will have to reach out to customer service. The forum moderators won't be able to help with this issue.

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Originally Posted by Arillyn

If you think something is wrong with your account and you aren't getting what you paid for, you will have to reach out to customer service. The forum moderators won't be able to help with this issue.

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Thanks for the reply, my friend. But I had no options, since the support service is apparently in quarantine: /

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Originally Posted by tamtur

Thanks for the reply, my friend. But I had no options, since the support service is apparently in quarantine: /

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I would still open a ticket with customer support, even if it will take them longer than normal to reply because of the pandemic. A slow response is better than no response at all, which is what you'll get from posting here.

Upgrading your account from Trial to the Complete edition should set your account to active and not trial, which should have started the timer on your 30 days, and then 15 for leveling to 30 on a preferred server..


Based on the numbers alone, did you hit 30 on Lich during your trial before you purchased Shadowbringers Complete Edition? And are you sure you registered the complete edition?

Its possible that:

The game kept you in trial mode while under level 35 but over level 30 on a trial server, then applied the 15 days after you hit 35 (5 days to hit 35 with no xp boosts and being a new player sounds reasonable) and is still considering your account to be un-subscribed, which means you're currently having 5 days left of the free 15 days, but need to enter the code for shadowbringers to activate your subscription.

Or, you hit 30 on your trial, then when you registered shadowbringers, it added 15 days for being 30 on a preferred server, but didnt yet add the 30 days for purchase since you already had credit earned on the account (but I think this is the least likely)

Its also possible that without adding other payment to your account, the 30 days for Shadowbringers complete isnt adding to your account, and will do so once you add a payment method.



To rule out the only one anyone here can help you with: In your account management screen on mogstation, does it show you have access to all the expansions?

If it DOES, you need help from support.

If it DOESNT, you're just on your last 5 days of the 15 days and need to make sure to register all the codes you got when you purchased shadowbringers.


That also assumes you entered all the codes you were sent when you purchased shadowbringers (sometimes different versions of games will have multiple codes, one for the game and one for any time (other games will do one for the previous complete edition and one for the current expansion, though I dont think I've seen 14 packaged that way).



I highly recommend sending an email to Customer service. It may take the entirety of your 5 days to hear back from them (they are among the slowest at response times even when everythings normal), but this is an easy answer for them.

I can only guess knowing what I know about how these things get processed, but someone who can see that on their end can figure it out in 30 seconds.

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Originally Posted by tamtur

Thanks for the reply, my friend. But I had no options, since the support service is apparently in quarantine: /

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That means, you didn't open any support ticket and now complaining support won't help you?

Open a ticket and wait patiently. Patiently means, wait for an answer in following days, not seconds, from the opening of the ticket.