The lochs crash

Hello,
since new update, i cannot teleport to "The Lochs" because i keep getting crash like on screenshot. Before the update i was doing MSQ there and it was just fine. Now to "temporarly fix it"(since after teleport my character is in the Lochs, i cannot log back in) i have to ask one of my friends to log on my account and teleport me from there(for him it works just fine). Tried some of the most common solutions:
changing to dx9
default settings
lowering graphics to the ground etc
updating dx11 and drivers
I dont wanna reinstall the game cuz of the slow internet connection. Only solution i have in mind is deleting the map files and 'repairing the game' but i dont know where to find that file.
Please help,
SubQ
https://eu.finalfantasyxiv.com/lodes.../blog/4414345/

Good afternoon and thank you for posting in the Final Fantasy XIV Technical Support Forums

Are you able to provide a system report in your next reply? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'

Thank you for visiting the Final Fantasy XIV Technical Support Forums

Code:

---


-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument        C:\Users\Daro\Documents
FINAL FANTASY XIV - A Realm Reborn        Language 1                Region 3
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS        Windows 10 Home 64-bitowy (6.2, kompilacja 9200) (18362.19h1_release.190318-1202)
SYSTEM_CPU        Intel(R) Core(TM) i5-8300H CPU @ 2.30GHz (8 CPUs), ~2.3GHz
SYSTEM_CORE_NUM        SYSTEM_CORE_LOGIC 8  SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS        F.11
SYSTEM_LANGUAGE        polski (Ustawienia regionalne: polski)
SYSTEM_MEMORY        8081.238MB
SYSTEM_VIRTUAL_MEMORY        134217727.875MB
SYSTEM_PAGE_FILE        17809.238MB
SYSTEM_STORAGE        C:\    SYSTEM_HARDDISK_DRIVE    SYSTEM_TOTALDISC_SPACE 915.746GB    SYSTEM_FREEDISC_SPACE 513.143GB
SYSTEM_STORAGE        D:\    SYSTEM_HARDDISK_DRIVE    SYSTEM_TOTALDISC_SPACE 14.531GB    SYSTEM_FREEDISC_SPACE 1.745GB
SYSTEM_DIRECTX_VERSION        DirectX 12
SYSTEM_GRAPHICS        NVIDIA GeForce GTX 1050
SYSTEM_GRAPHICS_DEVICE        \\.\DISPLAY4
SYSTEM_GRAPHICS_CHIP        GeForce GTX 1050
SYSTEM_GRAPHICS_MAKER        NVIDIA
SYSTEM_GRAPHICS_VRAM        4019.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM        4040.619 MB
SYSTEM_GRAPHICS_DAC        Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE        1920 x 1080 (32 bit) (30Hz)
SYSTEM_GRAPHICS_DRIVER        C:\WINDOWS\System32\DriverStore\FileRepository\nvhm.inf_amd64_f83673f185ae1037\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhm.inf_amd64_f83673f185ae1037\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhm.inf_amd64_f83673f185ae1037\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhm.inf_amd64_f83673f185ae1037\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION        26.21.0014.4145
SYSTEM_GRAPHICS_DRIVER_DATE        11/26/2019 02:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE        Angielski
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER        3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE        SYSTEM_SUPPORT
SYSTEM_GRAPHICS        Intel(R) UHD Graphics 630
SYSTEM_GRAPHICS_DEVICE        Unknown
SYSTEM_GRAPHICS_CHIP        Intel(R) UHD Graphics Family
SYSTEM_GRAPHICS_MAKER        Intel Corporation
SYSTEM_GRAPHICS_VRAM        4168 MB
SYSTEM_GRAPHICS_SHARED_VRAM        SYSTEM_UNKNOWN
SYSTEM_GRAPHICS_DAC        Internal
SYSTEM_GRAPHICS_DISPLAY_MODE        Unknown
SYSTEM_GRAPHICS_DRIVER        C:\WINDOWS\System32\DriverStore\FileRepository\ki127663.inf_amd64_b09b866fc6498ad9\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\ki127663.inf_amd64_b09b866fc6498ad9\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\ki127663.inf_amd64_b09b866fc6498ad9\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\ki127663.inf_amd64_b09b866fc6498ad9\igd12umd64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION        23.20.0016.5018
SYSTEM_GRAPHICS_DRIVER_DATE        3/27/2018 02:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE        Angielski

SYSTEM_GRAPHICS_PIXEL_SHADER       
SYSTEM_GRAPHICS_VERTEX_TEXTURE       
SYSTEM_SOUND        Głośnik/Słuchawki (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID        {68EB8038-CE4D-4FA9-98EC-2F7265BBBC14}
SYSTEM_SOUND_DEVICE_NAME        RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION        6.00.0001.8619
SYSTEM_SOUND_DRIVER_LANGUAGE        Angielski
SYSTEM_SOUND_DRIVER_DATE        1/15/2019 00:00:00
SYSTEM_INPUT        {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME        Mysz
SYSTEM_INPUT_REMARKS        SYSTEM_GAMEPAD_AXIS 3  SYSTEM_GAMEPAD_BUTTON 8  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT        {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME        Klawiatura
SYSTEM_INPUT_REMARKS        SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 128  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT        {A9D2DDF0-FA74-11E9-8001444553540000}
SYSTEM_INPUT_NAME        USB Device
SYSTEM_INPUT_REMARKS        SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 184  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT        {A9D7BFF0-FA74-11E9-8002444553540000}
SYSTEM_INPUT_NAME        USB Device
SYSTEM_INPUT_REMARKS        SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 573  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT        {0EAFB820-F98E-11E9-8002444553540000}
SYSTEM_INPUT_NAME        HP Wireless Button Driver
SYSTEM_INPUT_REMARKS        SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 1  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT        {DEDFEC30-682F-11EA-8001444553540000}
SYSTEM_INPUT_NAME        PS/2+USB Keyboard
SYSTEM_INPUT_REMARKS        SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 897  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT        {DEE172D0-682F-11EA-8002444553540000}
SYSTEM_INPUT_NAME        PS/2+USB Keyboard
SYSTEM_INPUT_REMARKS        SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 3  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT        {DEE172D0-682F-11EA-8003444553540000}
SYSTEM_INPUT_NAME        PS/2+USB Keyboard
SYSTEM_INPUT_REMARKS        SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
The lochs crash - Google Chrome
Discord
RtlS5Wake


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Aplikacja na pulpit firmy Autodesk
Google Chrome
HP Photo Creations
McAfee LiveSafe
RPG MAKER VX Ace RTP
Steam
The Witcher 3: GotY Edition
Ghostscript GPL 8.64 (Msi Setup)
Pacote de Idiomas do Microsoft Visual Studio Tools for Applications 2012 x86 Hosting Support - PTB
Autodesk Advanced Material Library Low Resolution Image Library 2020
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Ghostscript GPL 8.64 (Msi Setup)
Autodesk Material Library Base Resolution Image Library 2020
Autodesk Advanced Material Library Medium Resolution Image Library 2020
Microsoft Visual Studio Tools for Applications 2012 x86 主控支援 - 繁體中文語言套件
HP CoolSense
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
FINAL FANTASY XIV ONLINE
Autodesk Genuine Service
Microsoft Visual Studio Tools for Applications 2012 x86 Hosting Support - Module linguistique Français
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Epic Games Launcher
Autodesk Material Library Base Resolution Image Library 2019
HP ePrint SW
HP JumpStart Bridge
Microsoft Visual C++ 2017 Redistributable (x64) - 14.16.27012
Autodesk AutoCAD Performance Feedback Tool 1.3.0
HP Support Assistant
HP Registration Service
CorelDRAW Graphics Suite 12
Oprogramowanie mikroukładu Intel®
Microsoft Visual C++ 2017 Redistributable (x86) - 14.12.25810
Microsoft Visual Studio Tools for Applications 2012 Finalizer
HP ePrint SW
Microsoft Visual Studio Tools for Applications 2017
HP Deskjet 1050 J410 series Pomoc
HP System Event Utility
Google Update Helper
HP Connection Optimizer
HP Recovery Manager
Intel(R) Dynamic Platform and Thermal Framework
Intel(R) Trusted Connect Services Client
Языковой пакет для поддержки размещения набора средств Microsoft Visual Studio Tools для работы с приложениями 2012 (x86) - RUS
Microsoft Visual Studio Tools for Applications 2012 x86 托管支持 - 简体中文语言包
Autodesk Material Library Low Resolution Image Library 2020
Autodesk Featured Apps 2016-2019
Microsoft Visual C++ 2017 x86 Additional Runtime - 14.12.25810
Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.12.25810
Microsoft Visual Studio Tools for Applications 2012 x86 Hosting Support - 日本語 Language Pack
Realtek Ethernet Controller Driver
Microsoft Visual Studio Tools for Applications 2012
Autodesk Material Library 2019
HP Update
Microsoft Visual Studio Tools for Applications 2012 x86 Hosting Support - 한국어 언어 팩
HP Customer Experience Enhancements
REALTEK Bluetooth Driver
Microsoft Visual Studio Tools for Applications 2012 x86 Hosting Support - Paquete de idioma ESN
REALTEK Wireless LAN Driver
Microsoft Visual Studio Tools for Applications 2017 x86 Hosting Support
Adobe Refresh Manager
Adobe Acrobat Reader DC - Polish
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Autodesk Material Library Medium Resolution Image Library 2020
Microsoft Visual Studio Tools for Applications 2012 x86 Hosting Support - Language Pack ITA
Autodesk Material Library 2020
HP Audio Switch
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Microsoft ReportViewer 2010 Redistributable
Autodesk App Manager 2016-2019
Launcher Prerequisites (x64)
Microsoft VC++ redistributables repacked.
Intel(R) Trusted Connect Service Client x86
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Microsoft Visual Studio Tools for Applications 2012 x86 Hosting Support - DEU-Sprachpaket
HP Support Solutions Framework
HP ePrint SW
Microsoft Visual Studio Tools for Applications 2012 x86 Hosting Support
Intel(R) C++ Redistributables for Windows* on Intel(R) 64
Asystent aktualizacji do systemu Windows 10
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219
Intel(R) Processor Graphics
Realtek High Definition Audio Driver
HP JumpStart Launch
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Autodesk Advanced Material Library Base Resolution Image Library 2020
FARO LS 1.1.700.0 (64bit)
Autodesk AutoCAD 2019 — polski (Polish)
Autodesk Cloud Models for Revit 2020
Autodesk ReCap
Autodesk ReCap Photo
Autodesk Revit Model Review 2020
Batch Print for Autodesk Revit 2020
CCleaner
ELAN Touchpad 18.2.26.3_X64_WHQL
eTransmit for Autodesk Revit 2020
HP Documentation
Autodesk Revit 2020
Autodesk Revit Content Libraries 2020
Warframe
7 Days to Die
Don't Starve Together
Dead by Daylight
Black Desert Online
Vulkan Run Time Libraries 1.1.70.0
Vulkan Run Time Libraries 1.1.70.0
WinRAR 5.71 (64-bitowy)
Worksharing Monitor for Autodesk Revit 2020
Corel Graphics - Windows Shell Extension
CorelDRAW Graphics Suite X7 (64-Bit)
Autodesk ReCap Photo
Microsoft Visual Studio Tools for Applications 2017 x64 Hosting Support
CorelDRAW Graphics Suite X7 - IPM T (x64)
HP ePrint SW
CorelDRAW Graphics Suite X7 - Photozoom Plugin (x64)
Intel(R) Management Engine Components
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219
Языковой пакет для поддержки размещения набора средств Microsoft Visual Studio Tools для работы с приложениями 2012 (x64) - RUS
AutoCAD 2019
ACAD Private
AutoCAD 2019 Language Pack – polski (Polish)
AutoCAD 2019 — polski (Polish)
ACA & MEP 2019 Object Enabler
CorelDRAW Graphics Suite X7 - Draw (x64)
CorelDRAW Graphics Suite X7 - Capture (x64)
CorelDRAW Graphics Suite X7 - PL (x64)
Microsoft Visual Studio Tools for Applications 2012 x64 Hosting Support - 한국어 언어 팩
Update for Windows 10 for x64-based Systems (KB4023057)
Malwarebytes version 4.1.0.56
Microsoft Visual Studio Tools for Applications 2012 x64 Hosting Support - DEU-Sprachpaket
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Autodesk Revit 2020 Revit MEP Imperial Content
Update for Windows 10 for x64-based Systems (KB4480730)
Microsoft Visual C++ 2017 X64 Minimum Runtime - 14.16.27012
Intel(R) Rapid Storage Technology
eTransmit for Autodesk Revit 2020
Microsoft VC++ redistributables repacked.
Corel Graphics - Windows Shell Extension
HP ePrint SW
Worksharing Monitor for Autodesk Revit 2020
Intel(R) Management Engine Driver
Autodesk ReCap
CorelDRAW Graphics Suite X7 - Custom Data (x64)
HP Deskjet 1050 J410 series — badanie mające na celu poprawę produktów
Microsoft SQL Server 2014 Express LocalDB
Personal Accelerator for Revit
CorelDRAW Graphics Suite X7 - FontNav (x64)
CorelDRAW Graphics Suite X7 - VBA (x64)
Microsoft Visual Studio Tools for Applications 2012 x64 Hosting Support
Energy Star
CorelDRAW Graphics Suite X7 - Setup Files (x64)
Autodesk Revit 2020 Revit MEP Metric Content
Epic Games Launcher Prerequisites (x64)
Bonjour
Autodesk Revit Model Review 2020
Revit 2020
Microsoft Visual Studio Tools for Applications 2012 x64 Hosting Support - Language Pack ITA
Microsoft Visual Studio Tools for Applications 2012 x64 Hosting Support - 日本語 Language Pack
HP ePrint SW
FormIt Converter For Revit 2020
Batch Print for Autodesk Revit 2020
CGS17_Setup_x64
Microsoft Visual Basic for Applications 7.1 (x64)
Microsoft Visual Basic for Applications 7.1 (x64) English
CorelDRAW Graphics Suite X7 - Common (x64)
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Revit Content Libraries 2020
CorelDRAW Graphics Suite X7 - VideoBrowser (x64)
Intel(R) Serial IO
Intel(R) Management Engine Components
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Autodesk Cloud Models for Revit 2020
Microsoft Visual C++ 2005 Redistributable (x64)
HP ePrint SW
Panel sterowania NVIDIA 441.45
NVIDIA GeForce Experience 3.13.1.30
NVIDIA Optimus Update 31.1.10.0
NVIDIA Oprogramowanie systemu PhysX 9.17.0524
Aktualizacje NVIDIA 31.1.10.0
NVIDIA SHIELD Streaming
NVIDIA Install Application
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Telemetry Container
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.13.1.30
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.04.0
HP Deskjet 1050 J410 series — podstawowe oprogramowanie urządzenia
Microsoft Visual Studio Tools for Applications 2012 x64 Hosting Support  - Module linguistique Français
CorelDRAW Graphics Suite X7 - Connect (x64)
Intel(R) Management Engine Components
CorelDRAW Graphics Suite X7 - Redist (x64)
Intel® Optane™ Pinning Explorer Extensions
Intel(R) Chipset Device Software
CorelDRAW Graphics Suite X7 - PHOTO-PAINT (x64)
Intel(R) Trusted Connect Service Client x64
Microsoft Visual Studio Tools for Applications 2012 x64 托管支持 - 简体中文语言包
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
CorelDRAW Graphics Suite X7 - Filters (x64)
CorelDRAW Graphics Suite X7 - Writing Tools (x64)
Intel(R) Rapid Storage Technology
Microsoft Visual Studio Tools for Applications 2012 x64 Hosting Support - Paquete de idioma ESN
Microsoft Visual C++ 2017 X64 Additional Runtime - 14.16.27012
Pacote de Idiomas do Microsoft Visual Studio Tools for Applications 2012 x64 Hosting Support - PTB
Autodesk Single Sign On Component
CorelDRAW Graphics Suite X7 - IPM Content (x64)
UpdateAssistant
Autodesk License Service (x64) - 7.1.4
Microsoft Visual Studio Tools for Applications 2012 x64 主控支援 - 繁體中文語言套件
Corel Graphics - Windows Shell Extension 32 Bit
Intel(R) Serial IO


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Common Files\InstallShield\UpdateService\issch.exe        00001668
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe        000008B8
C:\Program Files (x86)\HP\HP CoolSense\CoolSense.exe        00001CDC
C:\Program Files (x86)\HP\HP Software Update\hpwuschd2.exe        00000660
C:\Program Files (x86)\HP\HP System Event\HPMSGSVC.exe        00003DF0
C:\Program Files (x86)\HP\HPAudioSwitch\HPAudioSwitch.exe        00002C7C
C:\Program Files (x86)\NVIDIA Corporation\NvContainer\nvcontainer.exe        000033AC
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe        000003D0
C:\Program Files (x86)\Realtek\PCIE Wireless LAN\RtlS5Wake\RtlS5Wake.exe        000038F4
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe        00004BF0
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe        00004570
C:\Program Files\Common Files\McAfee\ModuleCore\ModuleCoreService.exe        000004DC
C:\Program Files\Common Files\McAfee\Platform\mcuicnt.exe        00002DE0
C:\Program Files\Elantech\ETDCtrl.exe        0000124C
C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe        0000090C
C:\Program Files\Malwarebytes\Anti-Malware\mbamtray.exe        00002BC4
C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe        00004728
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.56.102.0_x64__kzf8qxf38zg5c\SkypeApp.exe        000020C4
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.56.102.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe        00003670
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.220.4152.0_x64__8wekyb3d8bbwe\GameBar.exe        000031AC
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.220.4152.0_x64__8wekyb3d8bbwe\GameBarFT.exe        00003D5C
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.220.4152.0_x64__8wekyb3d8bbwe\GameBarFTServer.exe        000046D0
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.20041.85.0_x64__8wekyb3d8bbwe\YourPhone.exe        00000754
C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.20022.11011.0_x64__8wekyb3d8bbwe\Video.UI.exe        00003E70
C:\Users\Daro\AppData\Local\Discord\app-0.0.306\Discord.exe        0000370C
C:\WINDOWS\Explorer.EXE        00000588
C:\WINDOWS\System32\DriverStore\FileRepository\ki127663.inf_amd64_b09b866fc6498ad9\igfxEM.exe        00001318
C:\WINDOWS\system32\BackgroundTransferHost.exe        00002040
C:\WINDOWS\system32\DllHost.exe        00004B4C
C:\WINDOWS\system32\backgroundTaskHost.exe        00002098
C:\WINDOWS\system32\conhost.exe        00002C44
C:\WINDOWS\system32\sihost.exe        00001D94
C:\WINDOWS\system32\svchost.exe        000033BC
C:\WINDOWS\system32\taskhostw.exe        00002B9C
C:\WINDOWS\system32\wbem\unsecapp.exe        00001CD8
C:\Windows\System32\RuntimeBroker.exe        000043CC
C:\Windows\System32\SecurityHealthSystray.exe        00002354
C:\Windows\System32\smartscreen.exe        000008FC
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe        00003D10
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe        000041FC
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe        000043E4

---

Thank you for the reply SubQ.

You may want to try reinstalling the game. If you do not want to reinstall the game yet, we'd suggest doing the following first:

1) Try a clean boot. Simply open the task manager and select the 'Start up' tab. Disable everything here and restart the PC. This will make sure that no background processes are interfering with the game.

2) Remove the locally-saved data folder (located My Documents > My Games > Final Fantasy XIV). Be sure to make a backup of this just in case it doesn't resolve the issue.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

Thank you for posting in the Final Fantasy XIV Technical Support Forums.

Due to no response from the original poster, this thread will be moved to 'Closed Concerns.' If anyone is still having this particular problem, please create a new thread and we will assist you in any way we can.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.