Since there seem to be dozens of separate threads in this forum alone, not to mention all of the Reddit comments/posts and full Discord channels full of frustrated, paying, unable-to-play people since the launch of 5.0 that is continuously reaching more and more people as time goes on, I'd like to get this thread started to hopefully draw SE's attention to the amount of people having the issue. Per every 1 person that reports here, I'm sure there's at LEAST a dozen more that aren't on the forum having the same issue. I'm probably thinking too generously.
Please reply here with a short and simple version of "Yep, I'm having it too". We're paying for this game, we shouldn't have to draw this much attention to an issue so many of us are having. But apparently we have to for them to address it properly.
If You're Having DirectX 11 Crash Issues, REPLY TO THIS!
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05-02-2020, 01:31 PMGaleteyaIf You're Having DirectX 11 Crash Issues, REPLY TO THIS!
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05-02-2020, 10:42 PMJaunty_
Yep same issue since 5.0. Quit game after a few months due to this but been back since though see this hasn't been fixed, this only occurs with ffxiv.
Turned off overlays (discord, geforce, steam, windows game bar) and still have this random crash.
Tried completely reinstalled windows and ffxiv.
This is an example crash, normally the codes are different each time. Also tried with dx9 and same issue.
Code:An unexpected error has occurred. Exiting FINAL FANTASY XIV.
2020-03-26_18:14
nvwgf2umx.dll+3CD2C3
d3.d11.dll+42841
d3.d11.dll+427C5
d3.d11.dll+32DE4
d3.d11.dll+2C09B
d3.d11.dll+2ADC5
d3.d11.dll+2B776
d3.d11.dll+49E4B
Code:-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-
MyDocument C:\Users\Greig\Documents
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 3
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified
-=-=-=-=-=-=- System Information -=-=-=-=-=-=-
SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (18362.19h1_release.190318-1202)
SYSTEM_CPU Intel(R) Core(TM) i5-3570K CPU @ 3.40GHz (4 CPUs), ~3.4GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS BIOS Date: 08/13/13 18:22:21 Ver: 21.04
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16324.539MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 18756.539MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 232.884GB SYSTEM_FREEDISC_SPACE 144.573GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1863.015GB SYSTEM_FREEDISC_SPACE 381.432GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1863.015GB SYSTEM_FREEDISC_SPACE 334.733GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 970
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 970
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 4043.500 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8162.270 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_95bdb3a23d6478de\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_95bdb3a23d6478de\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_95bdb3a23d6478de\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_95bdb3a23d6478de\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.4587
SYSTEM_GRAPHICS_DRIVER_DATE 4/3/2020 01:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Digital Audio (S/PDIF) (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {DEFA1BA6-6127-4580-9852-8662B804335E}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.18362.0356
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/4/2019 00:00:00
SYSTEM_SOUND Digital Audio (S/PDIF) (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {07DF485C-653B-4D33-A719-9F65E71EF31F}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.18362.0356
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/4/2019 00:00:00
SYSTEM_SOUND D2343 (2- NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {1CF16506-A5A6-43C0-9E7B-D9DABC6D5C02}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0038.0026
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 2/18/2020 00:00:00
SYSTEM_SOUND Headset Earphone (Logitech Mono H650e)
SYSTEM_SOUND_DEVICE_ID {3C11213E-52C3-4EB7-972E-8D64D41730FC}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.18362.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/18/2019 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 7 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {F3E4E3C0-8250-11EA-8002444553540000}
SYSTEM_INPUT_NAME Razer DeathStalker
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {F3E5CE20-8250-11EA-8003444553540000}
SYSTEM_INPUT_NAME Razer DeathStalker
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {F3E61C40-8250-11EA-8005444553540000}
SYSTEM_INPUT_NAME Razer DeathStalker
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {F3E5F530-8250-11EA-8004444553540000}
SYSTEM_INPUT_NAME Logitech Mono H650e
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 2 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {F3E61C40-8250-11EA-8007444553540000}
SYSTEM_INPUT_NAME Controller (Xbox One For Windows)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 5 SYSTEM_GAMEPAD_BUTTON 10 SYSTEM_GAMEPAD_FOV 1
SYSTEM_INPUT {F3EFB930-8250-11EA-8008444553540000}
SYSTEM_INPUT_NAME Logitech Mono H650e
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {F3E61C40-8250-11EA-8006444553540000}
SYSTEM_INPUT_NAME Razer DeathStalker
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-
FFXIVLauncher
#general - Discord
Microsoft Text Input Application
Microsoft Edge
Microsoft Edge
Microsoft Edge
Microsoft Store
Microsoft Store
Settings
Settings
-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-
Battle.net
Google Chrome
Origin
Steam
Uplay
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Epic Games Launcher
FINAL FANTASY XIV ONLINE
Microsoft Visual C++ 2017 Redistributable (x86) - 14.13.26020
Google Update Helper
GOG Galaxy
Microsoft Visual C++ 2017 Redistributable (x64) - 14.13.26020
Microsoft Visual C++ 2017 x86 Additional Runtime - 14.13.26020
Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.13.26020
Launcher Prerequisites (x64)
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Creative Live! Cam Socialize HD 1080 (VF0680) (1.01.01.00)
Speccy
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.13.26020
Epic Games Launcher Prerequisites (x64)
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
NVIDIA Graphics Driver 445.87
NVIDIA GeForce Experience 3.20.3.63
NVIDIA PhysX System Software 9.19.0218
NVIDIA Update 38.0.5.0
NVIDIA SHIELD Streaming
NVIDIA HD Audio Driver 1.3.38.26
NVIDIA Install Application
NVIDIA ABHub
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVAPI Monitor plugin for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.20.3.63
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.13.0.0
Microsoft Visual C++ 2017 x64 Additional Runtime - 14.13.26020
-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00001D60
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 000021A4
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 0000177C
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv_dx11.exe 00002610
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00001448
C:\Program Files\WindowsApps\Microsoft.WindowsStore_12004.1001.1.0_x64__8wekyb3d8bbwe\WinStore.App.exe 000010C8
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.20041.85.0_x64__8wekyb3d8bbwe\YourPhone.exe 00002390
C:\Users\Greig\AppData\Local\Discord\app-0.0.306\Discord.exe 0000082C
C:\Windows\Explorer.EXE 00001594
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 0000078C
C:\Windows\System32\MicrosoftEdgeCP.exe 000016D4
C:\Windows\System32\RuntimeBroker.exe 00002B54
C:\Windows\System32\SecurityHealthSystray.exe 00002254
C:\Windows\System32\SystemSettingsBroker.exe 000015E4
C:\Windows\System32\smartscreen.exe 0000270C
C:\Windows\SystemApps\InputApp_cw5n1h2txyewy\WindowsInternal.ComposableShell.Experiences.TextInput.InputApp.exe 00002980
C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe 000004E0
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 0000197C
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00001844
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00002028
C:\Windows\V0680Mon.exe 000022E4
C:\Windows\system32\ApplicationFrameHost.exe 00000DC8
C:\Windows\system32\DllHost.exe 000023C4
C:\Windows\system32\MicrosoftEdgeSH.exe 0000235C
C:\Windows\system32\SearchProtocolHost.exe 000012B8
C:\Windows\system32\SettingSyncHost.exe 0000178C
C:\Windows\system32\browser_broker.exe 00001238
C:\Windows\system32\conhost.exe 00001DDC
C:\Windows\system32\sihost.exe 000012CC
C:\Windows\system32\svchost.exe 00002A60
C:\Windows\system32\taskhostw.exe 00001428
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05-02-2020, 11:07 PMEnigmaticDodo
I really wish this would be fixed. It's apparently been a long time issue that they still haven't bothered to fix. I used to just have the sporadic crash here and there, but ever since this Relic Quest update, I've been crashing extremely frequently. No error is displayed. The game just closes. I've even tried to run it in DX9 since its apparently a DX11 issue. Same thing happens there.
Come on Square. Get off your butts and do something about this. Its been happening for at least a year plus to a smaller group of folks, but now the issue is getting out of hand. -
05-02-2020, 11:45 PMbigheadbrandon
#metoo gang
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05-03-2020, 03:07 AMValkyrie_LennethTry using an older version of the Nvidia driver. That first DLL specifically is an Nvidia driver component, and googling shows it coming up as crashing in multiple other games as well.Quote:
Originally Posted by Jaunty_
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05-03-2020, 03:29 AMJaunty_Thank you for the suggestion, unfortunatly this has been going on for a while including older drivers. That error was just one example as just crashed again this time with the following:Quote:
Originally Posted by Valkyrie_Lenneth
Code:An unexpected error has occurred. Exiting FINAL FANTASY XIV.
2020-03-26_18:14
ffxiv_dx11.exe+2FC5D8
ffxiv_dx11.exe+2FC50A
ffxiv_dx11.exe+2FC3CE
ffxiv_dx11.exe+2FC692
ffxiv_dx11.exe+2FE98D
ffxiv_dx11.exe+18D1C2
ffxiv_dx11.exe+12DE419
KERNEL32.DDL+17BD4
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05-03-2020, 03:41 AMValkyrie_LennethHave you checked into event viewer following the crashes? curious if anything else pops up as a window error in there. You've already done re-installs, so thats a step done. Have you tried also reseating the GPU?Quote:
Originally Posted by Jaunty_
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05-03-2020, 06:01 AMTorrasque
I'm getting the same error. Screen flickering periodically, especially when not in a duty, leading to an eventual crash and a "application ffxiv_dx11.exe has been blocked from accessing Graphics hardware".
Sometimes I play several days with 0 crashes, other days it crashes 3-4 times.
This is the only game I play that I have issues with, many other more graphically intensive games run with absolutely no issues, so something with FFXIV is borked. -
05-03-2020, 06:21 AMgiggowhat
I have the same crash since the new patch. And yes, we all have tried everything.
- driver update
- nothing running in background
- directx9
- windowed mode
- internet explorer as the browser
- all configurations in the lowest
- full uninstall and install the game (wich means the folders too)
- get back to the olders drivers
- etc etc etc.... nothing works
I played for like 300h before the patch, and after that no more than 1 day. -
05-03-2020, 09:32 AMGlorie
Posted about this yesterday, but yeah, me, too. I'd like to play the game in DX11; It's ridiculous that you'd break your game for this many customers and simply languish for months.