ISP:
Comcast
Type of Internet Connection:
Cable
Internet Connection Speed:
50MBPS
Date & Time:
Always, CST.
Frequency:
Always
World:
Any.
Character Name@Home World:
Era Kogane
Retainer Name:
None
NPC Name:
None
Monster Name:
None
Class/Level:
Any.
Party or Solo:
Solo
Race:
Race of your character when the issue occurred.
Hrothgar
In-Game Time:
Anytime.
Area and Coordinates:
Any.
Housing:
None.
Steps:
When I attempt to launch the DX11 client, I receive an error popup similar to if not exactly https://i.imgur.com/rMgw7He.png every single time.
I have attempted to fix the issue in several ways, including:
Uninstalling, deleting all traces of the game, and reinstalling multiple times.
Updating my BIOS.
Updating my graphics driver.
Underclocking my GPU.
Changing the refresh rate of my monitors.
A number of other things.
None of which have worked. I just want to play the game in DX11, but I'm being forced by whatever this is to play only in DX9.
■ PC Specs
-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-
MyDocument C:\Users\Scott\Documents
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified
-=-=-=-=-=-=- System Information -=-=-=-=-=-=-
SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (18362.19h1_release.190318-1202)
SYSTEM_CPU Intel(R) Core(TM) i5-7600K CPU @ 3.80GHz (4 CPUs), ~3.8GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS F8d
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 24538.039MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 41754.039MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 110.710GB SYSTEM_FREEDISC_SPACE 22.316GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 831.512GB SYSTEM_FREEDISC_SPACE 376.890GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 953.853GB SYSTEM_FREEDISC_SPACE 148.514GB
SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 100.000GB SYSTEM_FREEDISC_SPACE 99.906GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS Radeon (TM) RX 480 Graphics
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x67DF)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 8171.840 MB
SYSTEM_GRAPHICS_SHARED_VRAM 12269.020 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1600 x 900 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\u0353575.inf_amd64_8e19095ae833d985\B353558\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0353575.inf_amd64_8e19095ae833d985\B353558\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0353575.inf_amd64_8e19095ae833d985\B353558\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0353575.inf_amd64_8e19095ae833d985\B353558\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.20.15029.20013
SYSTEM_GRAPHICS_DRIVER_DATE 3/31/2020 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS Radeon (TM) RX 480 Graphics
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x67DF)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 8171.840 MB
SYSTEM_GRAPHICS_SHARED_VRAM 12269.020 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1600 x 900 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\u0353575.inf_amd64_8e19095ae833d985\B353558\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0353575.inf_amd64_8e19095ae833d985\B353558\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0353575.inf_amd64_8e19095ae833d985\B353558\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0353575.inf_amd64_8e19095ae833d985\B353558\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.20.15029.20013
SYSTEM_GRAPHICS_DRIVER_DATE 3/31/2020 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Headset Earphone (2- Corsair VOID PRO Wireless Gaming Headset)
SYSTEM_SOUND_DEVICE_ID {1A33BC0B-CB17-4EF5-B562-A727BBA6144A}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.18362.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/19/2019 00:00:00
SYSTEM_SOUND Line (Voicemod Virtual Audio Device (WDM))
SYSTEM_SOUND_DEVICE_ID {BFEA6B32-83E7-4FBD-89D7-7E2E32902364}
SYSTEM_SOUND_DEVICE_NAME vmdrv.sys
SYSTEM_SOUND_DRIVER_VERSION 10.00.10011.16384
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 1/10/2018 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {3D26AA60-EF7F-11E9-8001444553540000}
SYSTEM_INPUT_NAME Razer Naga Trinity
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {324F5080-AD92-11E9-8004444553540000}
SYSTEM_INPUT_NAME HUION HID
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 5 SYSTEM_GAMEPAD_BUTTON 7 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {3D26F880-EF7F-11E9-8002444553540000}
SYSTEM_INPUT_NAME Razer Naga Trinity
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {3D271F90-EF7F-11E9-8003444553540000}
SYSTEM_INPUT_NAME Razer Naga Trinity
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {3D271F90-EF7F-11E9-8004444553540000}
SYSTEM_INPUT_NAME Razer Naga Trinity
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {65C65CE0-C72B-11E8-8002444553540000}
SYSTEM_INPUT_NAME vJoy Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 8 SYSTEM_GAMEPAD_BUTTON 25 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {49CA4910-E087-11E7-8004444553540000}
SYSTEM_INPUT_NAME Corsair VOID PRO Wireless Gaming Headset
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EF3095F0-6E2A-11E7-8001444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow X Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EF3095F0-6E2A-11E7-8002444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow X Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EF30BD00-6E2A-11E7-8003444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow X Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EF30E410-6E2A-11E7-8004444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow X Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C8761010-1EE7-11E9-8002444553540000}
SYSTEM_INPUT_NAME Corsair composite virtual input device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {324F9EA0-AD92-11E9-8006444553540000}
SYSTEM_INPUT_NAME HUION HID
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-
FFXIVLauncher
Steam
In-Game Bugs - Post New Thread - Google Chrome
*Untitled - Notepad
ShareX 13.1
Radeon Software
#shitpost - Google Chrome
Realtek Audio Console
Realtek Audio Console
APP Center
Huion Tablet
Google Hangouts - stahlregensdm@gmail.com
Google Hangouts
Microsoft Text Input Application
Discord
cru-1.4.2 (1).zip - WinRAR (evaluation copy)
FINAL FANTASY XIV - A Realm Reborn
Untitled 2 - OpenOffice Writer
Untitled 3 - OpenOffice Writer
Untitled 1 - OpenOffice Writer
-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-
Planescape Torment
Neverwinter Nights 2 Complete
Adobe Flash Player 32 PPAPI
Battle.net
BYOND
Control The Foundation
Control
Dragon Quest XI
FINAL FANTASY IX
Final Fantasy VIII Remastered
Final Fantasy XV
Fliqlo Screen Saver
Google Chrome
NETGEAR A6100 Genie
FINAL FANTASY XI: Chains of Promathia
PlayOnline Viewer & Tetra Master
FINAL FANTASY XI: Wings of the Goddess
FINAL FANTASY XI
EasyTuneEngineService
FINAL FANTASY XI: Treasures of Aht Urhgan
SIV
APP Center
FINAL FANTASY XI: Seekers of Adoulin
MINIONAPP
Neverwinter Nights Enhanced Edition
Notepad++ (32-bit x86)
OpenAL
Pathfinder: Kingmaker
PCGen60601
PdaNet+ for Android 5.22
RAMRush 1.0.6.917
Razer Chroma SDK Core Components
Razer Cortex
Spoken Dynamic Station Allocator version 1.5.17915
Steam
Tales of Vesperia Definitive Edition
TeamViewer 14
The Elder Scrolls V: Skyrim - Legendary Edition
Uplay
Anno 1800 Trial
Tom Clancy's The Division 2
Visualware BCS
VLC media player
Voxal Voice Changer
WavePad Sound Editor
World of Warcraft
InputMapper
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
LWS Pictures And Video
Streamlabs Chatbot version 1.0.2.28
Python 3.7.0 Standard Library (32-bit)
TunnelBear
Razer Synapse
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Python 3.7.0 Core Interpreter (32-bit)
CameraHelperMsi
NETGEAR A6100 Genie
LWS Help_main
LWS Twitter
Microsoft SQL Server 2014 Policies
CLIP STUDIO PAINT 1.9.3
AMD User Experience Program Installer
LWS YouTube Plugin
Java 8 Update 201
Mediatek RT2870 Wireless LAN Card
FINAL FANTASY XIV ONLINE
Microsoft XNA Framework Redistributable 4.0
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.50727
SQL Server Browser for SQL Server 2014
EverQuest Titanium
Microsoft Report Viewer 2014 Runtime
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
FINAL FANTASY XI: Chains of Promathia
erLT
Corsair LINK 4
Python 3.7.0 Executables (32-bit)
PlayOnline Viewer & Tetra Master
CLIP STUDIO 1.9.1
Java Auto Updater
FINAL FANTASY XI: Wings of the Goddess
GameInput Redistributable
Microsoft Visual C++ 2010 x86 Runtime - 10.0.40219
Google Update Helper
Microsoft Visual C++ 2017 Redistributable (x86) - 14.16.27033
FINAL FANTASY XI
Python 3.7.0 pip Bootstrap (32-bit)
LWS Gallery
FINAL FANTASY XI: Rise of the Zilart
Microsoft Visual C++ 2005 Redistributable
Python 3.7.0 Test Suite (32-bit)
Auslogics BoostSpeed 11
GOG Galaxy
NVIDIA PhysX
TunnelBear
Microsoft Visual C++ 2005 Redistributable
LWS Launcher
Microsoft SQL Server 2008 R2 Management Objects
ApowerPDF V3.2.2
Microsoft Visual C++ 2017 X86 Additional Runtime - 14.16.27033
LWS Webcam Software
Python 3.7.0 Tcl/Tk Support (32-bit)
. . .
AMD Settings
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
Microsoft Application Error Reporting
EasyTuneEngineService
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
LWS WLM Plugin
FINAL FANTASY XI: Treasures of Aht Urhgan
SIV
Corsair LINK 4
Python 3.7.0 Documentation (32-bit)
Adobe Refresh Manager
Adobe Acrobat Reader DC
Epic Games Launcher
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
ExitLag version 3
Python 3.7.0 Development Libraries (32-bit)
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
LOOT version 0.15.1
Microsoft SQL Server System CLR Types
Amazon WorkSpaces
Launcher Prerequisites (x64)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Microsoft .NET Framework 1.1
Microsoft Visual C++ 2017 Redistributable (x64) - 14.16.27033
HDD Regenerator
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.21005
Microsoft .NET Framework 4 Multi-Targeting Pack
Logitech Webcam Software
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
APP Center
Microsoft Visual C++ 2017 X86 Minimum Runtime - 14.16.27033
Microsoft Visual Studio 2010 Shell (Isolated) - ENU
Python Launcher
GService
CORSAIR iCUE Software
FINAL FANTASY XI Seekers of Adoulin
OpenOffice 4.1.3
AMD OverDrive
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.40660
Intel® Driver & Support Assistant
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Python 3.7.0 Utility Scripts (32-bit)
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.50727
LWS Facebook
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
Windows Driver Package - Graphics Tablet (WinUsb) USBDevice (04/10/2014 8.33.30.0)
7-Zip 18.05 (x64)
ShareX
AMD Software
CCleaner
Cheat Engine 7.0
Clownfish Voice Changer
CPUID CPU-Z 1.91
Eden Server
HitmanPro 3.8
Microsoft Help Viewer 1.1
Microsoft SQL Server 2014 (64-bit)
Microsoft SQL Server 2014 (64-bit)
Microsoft Office Professional Plus 2016 - en-us
Destiny 2
Skyrim Creation Kit
EverQuest Free-to-Play
FINAL FANTASY® XI: Ultimate Collection Seekers Edition NA
Warframe
Path of Exile
FINAL FANTASY VII
FINAL FANTASY XIV Online
The Elder Scrolls V: Skyrim
Vulkan Run Time Libraries 1.0.26.0
Vulkan Run Time Libraries 1.0.37.0
Vulkan Run Time Libraries 1.0.39.1
Vulkan Run Time Libraries 1.0.39.1
Vulkan Run Time Libraries 1.1.70.0
Vulkan Run Time Libraries 1.1.70.0
WinRAR 5.40 (64-bit)
XAMPP
Catalyst Control Center Next Localization SV
Microsoft SQL Server 2014 Transact-SQL ScriptDom
Microsoft Visual C++ 2005 Redistributable (x64)
Catalyst Control Center Next Localization DA
Microsoft SQL Server 2014 Setup (English)
SQL Server 2014 Database Engine Services
Catalyst Control Center Next Localization DA
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Catalyst Control Center Next Localization DE
ScpToolkit
AMD WVR64
DiskGenius 5.2.1
Microsoft Visual C++ 2017 X64 Additional Runtime - 14.16.27033
SQL Server 2014 Client Tools
Update for Windows 10 for x64-based Systems (KB4023057)
Microsoft VSS Writer for SQL Server 2014
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Classic Shell
Catalyst Control Center Next Localization NL
Catalyst Control Center Next Localization NL
ViGEm Bus Driver
Catalyst Control Center Next Localization IT
AMD User Experience Program Installer
Catalyst Control Center Next Localization SV
Catalyst Control Center Next Localization FR
Microsoft SQL Server 2012 Native Client
Windows 10 Update and Privacy Settings
SQL Server 2014 Database Engine Services
Catalyst Control Center Next Localization BR
Catalyst Control Center Next Localization NO
Node.js
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.40660
Microsoft SQL Server 2014 Transact-SQL Compiler Service
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Catalyst Control Center Next Localization ES
Huion Tablet v14.7.154.586
Catalyst Control Center Next Localization CS
Microsoft SQL Server 2008 Setup Support Files
Sql Server Customer Experience Improvement Program
Catalyst Control Center Next Localization TH
Microsoft Visual C++ 2017 X64 Minimum Runtime - 14.16.27033
Visual Studio 2010 Prerequisites - English
Catalyst Control Center Next Localization DE
Epic Games Launcher Prerequisites (x64)
AMD Settings
Microsoft Visual C++ 2005 Redistributable (x64)
SQL Server 2014 Management Studio
Catalyst Control Center Next Localization TH
Catalyst Control Center Next Localization KO
Catalyst Control Center Next Localization EL
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
SQL Server 2014 Management Studio
Voicemod
Catalyst Control Center Next Localization CS
Branding64
Catalyst Control Center Next Localization ES
Catalyst Control Center Next Localization TR
KMSpico
Microsoft System CLR Types for SQL Server 2014
Catalyst Control Center Next Localization TR
vJoy Device Driver 2.1.9.1
Catalyst Control Center Next Localization CHS
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component 64-bit Registration
Microsoft ODBC Driver 11 for SQL Server
Catalyst Control Center Next Localization BR
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.50727
Catalyst Control Center Next Localization FI
Catalyst Control Center Next Localization FI
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.50727
SQL Server 2014 Database Engine Shared
Catalyst Control Center Next Localization CHT
Microsoft Visual C++ 2005 Redistributable (x64)
Microsoft HEVC Media Extension Installation for Microsoft.HEVCVideoExtension_1.0.2512.0_x64__8wekyb3d8bbwe (x64)
Catalyst Control Center Next Localization HU
Catalyst Control Center Next Localization CHT
SQL Server 2014 Client Tools
Catalyst Control Center Next Localization IT
Catalyst Control Center Next Localization EL
SQL Server 2014 Common Files
AMD Problem Report Wizard
Catalyst Control Center Next Localization RU
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.40660
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
SQL Server 2014 Database Engine Shared
Catalyst Control Center Next Localization JA
Catalyst Control Center Next Localization RU
Intel(R) Computing Improvement Program
Catalyst Control Center Next Localization HU
Catalyst Control Center Next Localization KO
Catalyst Control Center Next Localization NO
Catalyst Control Center Next Localization PL
Catalyst Control Center Next Localization PL
Catalyst Control Center Next Localization CHS
Microsoft Help Viewer 1.1
Catalyst Control Center Next Localization FR
Microsoft SQL Server 2014 RsFx Driver
AMD Problem Report Wizard
paint.net
. .
Catalyst Control Center Next Localization JA
UpdateAssistant
SQL Server 2014 Common Files
-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-
C:\Huion Tablet\Huion Tablet.exe 0000347C
C:\Program Files (x86)\Auslogics\BoostSpeed\Integrator.exe 000021E0
C:\Program Files (x86)\Auslogics\BoostSpeed\taballtools.exe 00003704
C:\Program Files (x86)\Auslogics\BoostSpeed\tabcarecenter.exe 00003674
C:\Program Files (x86)\Auslogics\BoostSpeed\tabcleanup.exe 00003194
C:\Program Files (x86)\Auslogics\BoostSpeed\tabdashboard.exe 00002EC4
C:\Program Files (x86)\Auslogics\BoostSpeed\tabmaintain.exe 00003514
C:\Program Files (x86)\Auslogics\BoostSpeed\taboneclickscanner.exe 00003378
C:\Program Files (x86)\Auslogics\BoostSpeed\taboptimize.exe 00003068
C:\Program Files (x86)\Auslogics\BoostSpeed\tabprotect.exe 00002F64
C:\Program Files (x86)\Auslogics\BoostSpeed\tabreports.exe 000034AC
C:\Program Files (x86)\Common Files\Java\Java Update\jucheck.exe 00003140
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe 000043AC
C:\Program Files (x86)\Corsair\CORSAIR iCUE Software\iCUE.exe 0000446C
C:\Program Files (x86)\GIGABYTE\AppCenter\ApCent.exe 0000274C
C:\Program Files (x86)\GIGABYTE\EasyTuneEngineService\GraphicsCardEngine.exe 00003DC4
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 000042B8
C:\Program Files (x86)\OpenOffice 4\program\soffice.bin 000031E8
C:\Program Files (x86)\OpenOffice 4\program\soffice.exe 00003D84
C:\Program Files (x86)\OpenOffice 4\program\swriter.exe 00002C58
C:\Program Files (x86)\PdaNet for Android\PdaNetPC.exe 000044F8
C:\Program Files (x86)\Razer\Synapse\RzSynapse.exe 00004240
C:\Program Files (x86)\Steam\Steam.exe 000043D0
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 000020AC
C:\Program Files\AMD\CNext\CNext\AMDRSServ.exe 000008F8
C:\Program Files\AMD\CNext\CNext\Radeonsoftware.exe 00004924
C:\Program Files\AMD\CNext\CNext\amdow.exe 00003FA8
C:\Program Files\CCleaner\CCleaner64.exe 00004058
C:\Program Files\Classic Shell\ClassicStartMenu.exe 00001708
C:\Program Files\Intel\SUR\QUEENCREEK\x64\esrv.exe 00003434
C:\Program Files\ShareX\ShareX.exe 00003A24
C:\Program Files\WinRAR\WinRAR.exe 000038BC
C:\Program Files\WindowsApps\Microsoft.GamingApp_2003.1001.4.0_x64__8wekyb3d8bbwe\app\XboxAppServices.exe 000040F4
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.56.102.0_x64__kzf8qxf38zg5c\SkypeApp.exe 00002ADC
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.56.102.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 000028F8
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.220.4152.0_x64__8wekyb3d8bbwe\GameBar.exe 000023C0
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.20041.85.0_x64__8wekyb3d8bbwe\YourPhone.exe 00002928
C:\Program Files\WindowsApps\RealtekSemiconductorCorp.RealtekAudioControl_1.3.180.0_x64__dt26b99r8h8gj\RtkUWP.exe 00004ABC
C:\Users\Scott\AppData\Local\Discord\app-0.0.306\Discord.exe 000039A0
C:\WINDOWS\Explorer.EXE 000023C8
C:\WINDOWS\explorer.exe 00000BF8
C:\WINDOWS\system32\ApplicationFrameHost.exe 00001FC8
C:\WINDOWS\system32\DllHost.exe 00003998
C:\WINDOWS\system32\SearchFilterHost.exe 000037BC
C:\WINDOWS\system32\SettingSyncHost.exe 000028D8
C:\WINDOWS\system32\ctfmon.exe 00002960
C:\WINDOWS\system32\notepad.exe 00000368
C:\WINDOWS\system32\sihost.exe 00002098
C:\WINDOWS\system32\svchost.exe 000042D8
C:\WINDOWS\system32\taskhostw.exe 000021B4
C:\Windows\System32\RtkAudUService64.exe 00003A6C
C:\Windows\System32\RuntimeBroker.exe 0000488C
C:\Windows\System32\SecurityHealthHost.exe 000005E0
C:\Windows\System32\SecurityHealthSystray.exe 000034F0
C:\Windows\SystemApps\InputApp_cw5n1h2txyewy\WindowsInternal.ComposableShell.Experiences.TextInput.InputApp.exe 000023DC
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 000024E8
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 000025AC
E:\SteamLibrary\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe 000028CC
E:\SteamLibrary\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 000039F8
Cannot launch DX11 client.
Printable View
-
05-01-2020, 11:48 PMGlorieCannot launch DX11 client.
-
05-02-2020, 05:49 PMGaleteya
-
05-03-2020, 03:10 AMValkyrie_Lenneth
Did you verify you are launching the 64-bit executible and not the 32bit?
Looking at the error code, it seems to be launching the 32-bit one, which may be the issue.
(go into the game directory, go into boot, and set your shortcut on the desktop for ffxivboot64.exe, not ffxivboot.exe) -
05-03-2020, 09:24 AMGlorieI'm playing through Steam; I don't know of a way to do that through the steam client. :( Any suggestions? I'd appreciate them.Quote:
Originally Posted by Valkyrie_Lenneth
Edit: Managed to figure out a workaround, launched ffxivboot64.exe, still getting the same error when I hit Play. Sigh. -
05-04-2020, 10:39 PMGaleteya
Join the club here https://forum.square-enix.com/ffxiv/...PLY-TO-THIS%21 and add your piece. We're trying to get SE's attention to fix the dang thing.
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05-07-2020, 06:44 AMRhaervis
Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.
Have any changes happened to the device before the issue began? We would also like to recommend several other troubleshooting steps:
1) Disable any additional programs that could cause interference with the game itself including chat programs. Also, remove any custom configurations made using graphics driver-level programs.
2) Turn off Fullscreen Optimizations. Find the executable file for the game (normally found in the install folder), right-click it and select 'Properties'. Under the 'Compatibility' tab, check the box labeled 'Disable Fullscreen Optimizations', then click 'Apply'.
3) Remove any unnecessary USB or audio devices (controllers, headphones, flash drives etc.)
4) Install Windows, Steam and FINAL FANTASY XIV on the same drive (preferably the C:/ drive, if possible)
5) Perform a clean boot by opening the task manager and select the 'Start up' Tab. Disable everything
Thank you for visiting the Final Fantasy XIV Technical Support Forums. -
05-09-2020, 01:55 AMGlorieNo changes have been made to my PC in the time since I tried to redownload the game and play it. I have made all changes and attempted to fix the issue as you suggested, but still receive the exact same issue every time I try to launch the DX11 version.Quote:
Originally Posted by Rhaervis
Fix your game, NOW, or refund me. -
05-30-2020, 07:30 AMRhaervis
Thank you for posting in the Final Fantasy XIV Technical Support Forums.
This thread will be moved to 'Closed Concerns.' If anyone is still having this particular problem, please create a new thread and we will assist you in any way we can.
Thank you for visiting the Final Fantasy XIV Technical Support Forums.