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So I recently had to re-install the game as an attempt to fix an whole OTHER problem, and now it wont launch. I've tried re-re-installing it, updating BOOT files and all that, nothing's worked. I run it off of steam and I can't verify the game cache, the option is greyed out. I'm getting so frustrated at this because I just want to play the game reliably. If anyone can suggest something or give me a correct version of the BOOT files or whatever it is I'd appreciate it.
Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.
This error message indicates that you are having trouble connecting to the update server properly. As this can be caused by multiple issues, I'd suggest trying some of the following if you haven't already:
1) If you are connecting to your router using a wireless connection, try connecting using an Ethernet cable.
2) Try resetting your router by turning it off, then back on after a few minutes.
3) Make sure your anti-virus has the proper exceptions for Final Fantasy XIV. This includes the install folder and the locally-saved data folder (located My Documents > My Games > Final Fantasy XIV).
4) Check the following Port Ranges on your router/modem to ensure that they have been opened:
▼TCP
54992 through 54994,
55006 through 55007,
55021 through 55040
Your ISP can open these ports for you.
5) Try a clean boot. Simply open the task manager and select the 'Start up' tab. Disable everything here and restart the PC. This will make sure that no background processes are interfering with the game.
6) The game will use the Internet Explorer web browser to connect to the internet. Open Internet Explorer, then open the "Tools" setting, go to "Internet Options" and adjust the following settings:
- Under the "General" tab, please delete ALL browser history.
- Under the "Security" tab, please move the slider to the lowest possible settings or no higher than "Medium"
- Under the "Privacy" tab, click “Advanced” and select ‘Accept’ under both First Party and Third Party Cookies.
- Under the "Advanced" tab, please make sure that "Allow software to run or install even if signature is invalid" is CHECKED.
- Make sure that all SSL and TLS (EXCEPT SSL 3.0) are CHECKED. [SSL 3.0 should be UNCHECKED]
- Hit "Apply" to save the settings, and then "OK, to close the Internet Options menu.
We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!
Hello
I play on steam and have been getting this error for about a month now.
I have tried everything on the list above and nothing has worked. The only thing that works is uninstalling and reinstalling the whole game every time I got to play it. Thats 3 hours each time I wanna play the game.
Please help me fix this.