Recovery from Support Feature Technical Difficulties (Apr. 27)

We are pleased to announce that the technical difficulties regarding sending and reports to the Support Center and in-game Helpdesk have been resolved.

Users are able to use the following services above as usual.

If the error notification continues to display, please send the inquiry or report once more.

We apologize for any inconvenience this may have caused, and we thank you for your understanding.

[Date & Time]
Apr. 27, 2020 6:43 a.m. to 9:52 a.m. (PDT)
Apr. 27, 2020 13:43 to 16:52 (GMT)

[Details]
Not able to send inquires and reports on Support Center and in-game Helpdesk

[Cause]
Heavy stress loads on the server equipment

[Affected]
All users using the support feature

* Updated: Aug. 18, 2020 12:20 a.m. (PDT) / 7:20 (GMT) / 8:20 (BST)
Cause updated.