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Since yesterday my game has been stuck on the 'Connecting to Data Center' loading screen every time I try to play. I have uninstalled and reinstalled the game, set my port forwarding, and made sure that it is the only major program running. I still can't get past the connecting screen no matter how long I wait.
Same issue here on phoenix. Tried multiple things with the router and my firewall to no avail..
Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.
When exactly did this start happening? Do you recall anything changing/updating on your PC/home network that coincides with this?
Are you using a wired or wireless connection when playing to the game?
We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!
The issue began when I tried to play the game last night. I had not changed or updated anything since the last time I had played. My PC is wired to the modem, and no settings for that have been changed as far as I know.
Good morning and thank you for posting in the Final Fantasy XIV Technical Support Forums,
Please try the following troubleshooting steps:
- The game will use the Internet Explorer web browser to connect to the internet. Open Internet Explorer, then open the "Tools" setting, go to "Internet Options" and adjust the following settings:
- Under the "General" tab, please delete ALL browser history.
- Under the "Security" tab, please move the slider to the lowest possible settings or no higher than "Medium"
- Under the "Privacy" tab, click “Advanced” and select ‘Accept’ under both First Party and Third Party Cookies.
- Under the "Advanced" tab, please make sure that "Allow software to run or install even if signature is invalid" is CHECKED.
- Make sure that all SSL and TLS (EXCEPT SSL 3.0) are CHECKED. [SSL 3.0 should be UNCHECKED]
- Hit "Apply" to save the settings, and then "OK, to close the Internet Options menu.
- Please RESTART your PC now. Once your PC has been restarted, Right-Click the FFXIV launcher icon once more and select "Run as Administrator"
-Make sure your fire wall or antivirus program is not interfering with the game
- Check to see if the following port ranges are opened on your router. You can contact your ISP and request they open them for you:
▼TCP
54992 through 54994,
55006 through 55007,
55021 through 55040
-Try disabling background applications and do a clean boot by opening the task manager and selecting the “Start up” tab. Disable everything and then restart the PC.
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Ah. Internet Exploder fails again. Thank you for the help!
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This thread will be moved to 'Closed Concerns.' If anyone is still having this particular problem, please create a new thread and we will assist you in any way we can.
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