Printable View
Game crashes to windows with no error codes. I have tried all possible fixes I found on this forum and the internet so don't give me any. Just fix your game because it is getting frustrating playing it with all these crashes.
Thank you!!
Also, FFXIV is the only game this happens to. I play RE3, CoD MW, and Tombraider with no issues.
-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-
MyDocument C:\Users\JoeRN\Documents
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified
-=-=-=-=-=-=- System Information -=-=-=-=-=-=-
SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (18362.19h1_release.190318-1202)
SYSTEM_CPU AMD Ryzen 7 1700 Eight-Core Processor (16 CPUs), ~3.0GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 16 SYSTEM_CORE_PHYSICS 8
SYSTEM_BIOS F25
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16333.953MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 18765.953MB
SYSTEM_STORAGE A:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 953.853GB SYSTEM_FREEDISC_SPACE 532.145GB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 111.237GB SYSTEM_FREEDISC_SPACE 50.372GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.511GB SYSTEM_FREEDISC_SPACE 789.170GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 0.098GB SYSTEM_FREEDISC_SPACE 0.070GB
SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 232.786GB SYSTEM_FREEDISC_SPACE 116.322GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS AMD Radeon RX 5700 XT
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x731F)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 8151.273 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8166.977 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 2560 x 1440 (32 bit) (144Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\u0353575.inf_amd64_8e19095ae833d985\B353558\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0353575.inf_amd64_8e19095ae833d985\B353558\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0353575.inf_amd64_8e19095ae833d985\B353558\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0353575.inf_amd64_8e19095ae833d985\B353558\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.20.15029.20013
SYSTEM_GRAPHICS_DRIVER_DATE 3/31/2020 17:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS AMD Radeon RX 5700 XT
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x731F)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 8151.273 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8166.977 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (59Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\u0353575.inf_amd64_8e19095ae833d985\B353558\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0353575.inf_amd64_8e19095ae833d985\B353558\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0353575.inf_amd64_8e19095ae833d985\B353558\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0353575.inf_amd64_8e19095ae833d985\B353558\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.20.15029.20013
SYSTEM_GRAPHICS_DRIVER_DATE 3/31/2020 17:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {B0AF6F8C-9DC0-4241-A622-422D5FE7FF22}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8040
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 1/10/2017 00:00:00
SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {0BF0D3FB-D988-445E-8FC8-137B6A214CBA}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8040
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 1/10/2017 00:00:00
SYSTEM_SOUND Realtek HD Audio 2nd output (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {498E430B-DA91-432A-BEC4-6EF12D0BB38E}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8040
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 1/10/2017 00:00:00
SYSTEM_SOUND 3 - LG QHD (AMD High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {B5ACEFC1-900B-4A9B-A176-6FA241C05C23}
SYSTEM_SOUND_DEVICE_NAME AtihdWT6.sys
SYSTEM_SOUND_DRIVER_VERSION 10.00.0001.0012
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/10/2019 00:00:00
SYSTEM_SOUND 1 - VG248 (AMD High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {F729B4B2-F3D0-43E8-A02A-80281F2D4D1B}
SYSTEM_SOUND_DEVICE_NAME AtihdWT6.sys
SYSTEM_SOUND_DRIVER_VERSION 10.00.0001.0012
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/10/2019 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7FAD5580-2C85-11EA-8001444553540000}
SYSTEM_INPUT_NAME G502 HERO Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7FADA3A0-2C85-11EA-8002444553540000}
SYSTEM_INPUT_NAME G502 HERO Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {4FD24100-DBDF-11E9-8002444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G600
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7FADA3A0-2C85-11EA-8003444553540000}
SYSTEM_INPUT_NAME G502 HERO Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7FADCAB0-2C85-11EA-8004444553540000}
SYSTEM_INPUT_NAME G502 HERO Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {4FD1F2E0-DBDF-11E9-8001444553540000}
SYSTEM_INPUT_NAME Corsair K70R Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0
-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-
FFXIVLauncher
FFXIV Crash with multiple errors - Google Chrome
Program Compatibility Troubleshooter
Microsoft Edge
Microsoft Edge
Microsoft Edge
Settings
Settings
Microsoft Store
Microsoft Store
-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-
101XP Game Center EN
Advanced Combat Tracker (remove only)
Astellia Launcher
Battle.net
BitRaider Streaming Client
Call of Duty Modern Warfare
Glyph
ArcheAge: Unchained
Google Chrome
Steam
Star Wars The Old Republic
World of Warcraft
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.30319
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.24.28127
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.24.28127
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Star Wars: The Old Republic
GameInput Redistributable
Google Update Helper
AMD Settings
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.24.28127
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.24.28127
Realtek High Definition Audio Driver
7-Zip 19.00 (x64)
AMD Software
CPUID CPU-Z 1.91
CPUID HWMonitor 1.41
Logitech Gaming Software 8.82
Shadow of the Tomb Raider
RESIDENT EVIL 3
RESIDENT EVIL RESISTANCE
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
AMD WVR64
AMD Product Verification Tool version 1.0.4.8
AMD User Experience Program Installer
Logitech G HUB
AMD Settings
Logitech Gaming Software
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.24.28127
Branding64
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.24.28127
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
AMD Problem Report Wizard
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-
A:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher64.exe 00000C30
A:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00000D04
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00001A90
C:\Program Files\AMD\CNext\CNext\AMDRSSrcExt.exe 00001B4C
C:\Program Files\AMD\CNext\CNext\RadeonSoftware.exe 00002948
C:\Program Files\LGHUB\lghub.exe 00002854
C:\Program Files\LGHUB\lghub_agent.exe 00002B94
C:\Program Files\Logitech Gaming Software\LCore.exe 00002A80
C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe 00002A44
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.56.102.0_x64__kzf8qxf38zg5c\SkypeApp.exe 00002060
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.56.102.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 00002090
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.56.102.0_x64__kzf8qxf38zg5c\SkypeBridge\SkypeBridge.exe 00002640
C:\Program Files\WindowsApps\Microsoft.WindowsStore_12004.1001.1.0_x64__8wekyb3d8bbwe\WinStore.App.exe 00000784
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.20032.110.0_x64__8wekyb3d8bbwe\YourPhone.exe 00003288
C:\WINDOWS\Explorer.EXE 00001760
C:\WINDOWS\System32\msdt.exe 000032D0
C:\WINDOWS\System32\sdiagnhost.exe 00000420
C:\WINDOWS\System32\svchost.exe 00002128
C:\WINDOWS\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 000022E0
C:\WINDOWS\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe 000016FC
C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00001B3C
C:\WINDOWS\system32\ApplicationFrameHost.exe 00002008
C:\WINDOWS\system32\DllHost.exe 00001060
C:\WINDOWS\system32\MicrosoftEdgeSH.exe 000005A8
C:\WINDOWS\system32\SettingSyncHost.exe 0000212C
C:\WINDOWS\system32\browser_broker.exe 00001500
C:\WINDOWS\system32\conhost.exe 000006A8
C:\WINDOWS\system32\sihost.exe 00000BD4
C:\WINDOWS\system32\svchost.exe 00001884
C:\WINDOWS\system32\taskhostw.exe 00000CC4
C:\WINDOWS\system32\wbem\unsecapp.exe 00002E8C
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 000018A4
C:\Windows\System32\MicrosoftEdgeCP.exe 00000618
C:\Windows\System32\RuntimeBroker.exe 00001344
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00001F48
Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.
To prevent repeating previously attempted troubleshooting, what have you tried to alleviate the problem? Does this crash happen when Final Fantasy XIV is the only program running? Where in game does the crash occur? Also, could you provide a system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'
Thank you for visiting the Final Fantasy XIV Technical Support Forums.
Man, didn't you read my post?!!! I said I tried all the fixes recommended. Including the ones I found on this forum!!! I even did a fresh install of the game and it still crashes.
-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-
MyDocument C:\Users\JoeRN\Documents
FINAL FANTASY XIV ONLINE A:\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified
-=-=-=-=-=-=- System Information -=-=-=-=-=-=-
SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (18362.19h1_release.190318-1202)
SYSTEM_CPU AMD Ryzen 7 1700 Eight-Core Processor (16 CPUs), ~3.0GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 16 SYSTEM_CORE_PHYSICS 8
SYSTEM_BIOS F25
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16333.953MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 18765.953MB
SYSTEM_STORAGE A:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 953.853GB SYSTEM_FREEDISC_SPACE 532.103GB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 111.237GB SYSTEM_FREEDISC_SPACE 56.243GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.511GB SYSTEM_FREEDISC_SPACE 789.037GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 0.098GB SYSTEM_FREEDISC_SPACE 0.070GB
SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 232.786GB SYSTEM_FREEDISC_SPACE 152.291GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS AMD Radeon RX 5700 XT
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x731F)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 8151.273 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8166.977 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 2560 x 1440 (32 bit) (144Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\u0353575.inf_amd64_8e19095ae833d985\B353558\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0353575.inf_amd64_8e19095ae833d985\B353558\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0353575.inf_amd64_8e19095ae833d985\B353558\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0353575.inf_amd64_8e19095ae833d985\B353558\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.20.15029.20013
SYSTEM_GRAPHICS_DRIVER_DATE 3/31/2020 17:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS AMD Radeon RX 5700 XT
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x731F)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 8151.273 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8166.977 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (59Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\u0353575.inf_amd64_8e19095ae833d985\B353558\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0353575.inf_amd64_8e19095ae833d985\B353558\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0353575.inf_amd64_8e19095ae833d985\B353558\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0353575.inf_amd64_8e19095ae833d985\B353558\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.20.15029.20013
SYSTEM_GRAPHICS_DRIVER_DATE 3/31/2020 17:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {B0AF6F8C-9DC0-4241-A622-422D5FE7FF22}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8040
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 1/10/2017 00:00:00
SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {0BF0D3FB-D988-445E-8FC8-137B6A214CBA}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8040
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 1/10/2017 00:00:00
SYSTEM_SOUND Realtek HD Audio 2nd output (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {498E430B-DA91-432A-BEC4-6EF12D0BB38E}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8040
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 1/10/2017 00:00:00
SYSTEM_SOUND 3 - LG QHD (AMD High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {B5ACEFC1-900B-4A9B-A176-6FA241C05C23}
SYSTEM_SOUND_DEVICE_NAME AtihdWT6.sys
SYSTEM_SOUND_DRIVER_VERSION 10.00.0001.0012
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/10/2019 00:00:00
SYSTEM_SOUND 1 - VG248 (AMD High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {F729B4B2-F3D0-43E8-A02A-80281F2D4D1B}
SYSTEM_SOUND_DEVICE_NAME AtihdWT6.sys
SYSTEM_SOUND_DRIVER_VERSION 10.00.0001.0012
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/10/2019 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7FAD5580-2C85-11EA-8001444553540000}
SYSTEM_INPUT_NAME G502 HERO Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7FADA3A0-2C85-11EA-8002444553540000}
SYSTEM_INPUT_NAME G502 HERO Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {4FD24100-DBDF-11E9-8002444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G600
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7FADA3A0-2C85-11EA-8003444553540000}
SYSTEM_INPUT_NAME G502 HERO Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7FADCAB0-2C85-11EA-8004444553540000}
SYSTEM_INPUT_NAME G502 HERO Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {4FD1F2E0-DBDF-11E9-8001444553540000}
SYSTEM_INPUT_NAME Corsair K70R Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0
-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-
FFXIVLauncher
Game Crash - Google Chrome
#primal-hunt-relay - Discord
Settings
Settings
Microsoft Store
Microsoft Store
Microsoft Edge
Microsoft Edge
Microsoft Edge
-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-
101XP Game Center EN
Advanced Combat Tracker (remove only)
Astellia Launcher
Battle.net
BitRaider Streaming Client
Call of Duty Modern Warfare
Glyph
ArcheAge: Unchained
Google Chrome
Steam
Star Wars The Old Republic
World of Warcraft
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.30319
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.24.28127
FINAL FANTASY XIV ONLINE
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.24.28127
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Star Wars: The Old Republic
GameInput Redistributable
Google Update Helper
AMD Settings
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.24.28127
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.24.28127
Realtek High Definition Audio Driver
7-Zip 19.00 (x64)
AMD Software
CPUID CPU-Z 1.91
CPUID HWMonitor 1.41
Logitech Gaming Software 8.82
Mozilla Firefox 75.0 (x64 en-US)
Mozilla Maintenance Service
Shadow of the Tomb Raider
RESIDENT EVIL 3
RESIDENT EVIL RESISTANCE
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
AMD WVR64
AMD Product Verification Tool version 1.0.4.8
AMD User Experience Program Installer
Logitech G HUB
AMD Settings
Logitech Gaming Software
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.24.28127
Branding64
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.24.28127
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
AMD Problem Report Wizard
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-
A:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00001358
A:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00001FAC
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 000009AC
C:\Program Files\AMD\CNext\CNext\AMDRSSrcExt.exe 00000B30
C:\Program Files\AMD\CNext\CNext\RadeonSoftware.exe 00002D40
C:\Program Files\LGHUB\lghub.exe 000029EC
C:\Program Files\LGHUB\lghub_agent.exe 00002394
C:\Program Files\Logitech Gaming Software\LCore.exe 00002634
C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe 00002ABC
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.56.102.0_x64__kzf8qxf38zg5c\SkypeApp.exe 000020B0
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.56.102.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 00002148
C:\Program Files\WindowsApps\Microsoft.WindowsStore_12004.1001.1.0_x64__8wekyb3d8bbwe\WinStore.App.exe 0000325C
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.220.4152.0_x64__8wekyb3d8bbwe\GameBar.exe 00001D1C
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.20032.110.0_x64__8wekyb3d8bbwe\YourPhone.exe 0000140C
C:\Users\JoeRN\AppData\Local\Discord\app-0.0.306\Discord.exe 00000D4C
C:\WINDOWS\Explorer.EXE 0000088C
C:\WINDOWS\System32\svchost.exe 000033D8
C:\WINDOWS\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00002364
C:\WINDOWS\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe 0000169C
C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00001CFC
C:\WINDOWS\system32\ApplicationFrameHost.exe 00003244
C:\WINDOWS\system32\DllHost.exe 00002334
C:\WINDOWS\system32\MicrosoftEdgeSH.exe 00001C9C
C:\WINDOWS\system32\SettingSyncHost.exe 00002170
C:\WINDOWS\system32\browser_broker.exe 00002BD0
C:\WINDOWS\system32\sihost.exe 00000B00
C:\WINDOWS\system32\svchost.exe 00001A20
C:\WINDOWS\system32\taskhostw.exe 00000D04
C:\WINDOWS\system32\wbem\unsecapp.exe 00002E98
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 000028A8
C:\Windows\System32\MicrosoftEdgeCP.exe 000030A8
C:\Windows\System32\RuntimeBroker.exe 000012EC
C:\Windows\System32\smartscreen.exe 000006A0
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00001E38
Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.
Have any changes happened to the device before the issue began? We would also like to recommend several other troubleshooting steps:
1) Make sure that your hardware is not overheating and remove any overclocks you may have on your graphics card or processor. Please check that any fans or vents are clear of blocks.
2) Disable any additional programs that could cause interference with the game itself including chat programs. Also, remove any custom configurations made using graphics driver-level programs.
3) Turn off Fullscreen Optimizations. Find the executable file for the game (normally found in the install folder), right-click it and select 'Properties'. Under the 'Compatibility' tab, check the box labeled 'Disable Fullscreen Optimizations', then click 'Apply'.
4) Remove any unnecessary USB or audio devices (controllers, headphones, flash drives etc.)
5) Update and reinstall the drivers for your graphics card
6) Install FINAL FANTASY XIV and Windows onto the same drive (preferably the C:/ drive if possible)
7) Perform a clean boot by opening the task manager and select the 'Start up' Tab. Disable everything
Thank you for visiting the Final Fantasy XIV Technical Support Forums.
I've tried everything. Nothing works. Only thing that works is to restart my PC, but it's a temp fix since I'll crash later on.
Good afternoon and thank you for the reply.
Is anything over heating when the game crashes? Do you have a way of monitoring the temperatures? Additionally when did it start crashing and does it always happen in the same location in game?
Thank you visiting the Final Fantasy XIV Technical Support Forums.
My temps are fine. Crash happens randomly. From gathering to doing raids.
Hey Dyn, got any more "suggestions" for me. Or are you gonna do your job and mention this to someone who can actually help us!!!