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yesterday i was online trying to NPC some stuff i had in my inventory and the game just froze. Im not sure if its due to the lag or if its a bug in the game itself but ive had this happen 3 times just yesterday and had to restart the game all 3 times it happened. Just wanted to bring this to your attention. Thanks :)
Thank you for bringing this to our attention. I'll be happy to escalate your report to the developers for testing. However, they will need the following information for testing. While some information may seem unnecessary, it is needed to help reproduce the problem. Can you please fill out the template below? Thank you for understanding:
When you create a new thread, please use the following template and try to include as much detail as possible.
Thread Title:
Short outline explaining what sort of issue you are experiencing.
ISP:
Name of ISP you use to connect to the Internet.
Type of Internet Connection:
Specify the type of connection. (dial-up, DSL, CATV, Optic Fiber, Other)
Internet Connection Speed:
Specify the speed of internet connection. (Example: 768Kbit/s, 5Mbit/s)
Date & Time:
Date and time of when the issue occurred. Please be sure to state the time zone of your region. (Example: Pacific Time = PST/PDT)
Frequency:
State how frequently the issue occurs. Please select from the following.
Always
Sometimes
Once (Did not reproduce)
Unknown
Character Name:
Which character did the issue occur with?
Race:
Race of your character when the issue occurred.
(Elezen M, Elezen F, Hyur M, Hyur F, Lalafell M, Lalafell F, Miqo'te, Roegadyn)
World:
World where the issue occurred.
Class:
Class of your character when the issue occurred.
Physical Level:
Physical level of your character when the issue occurred.
Area and Coordinates:
Area and map coordinates where the issue occurred.
Party or Solo:
If you were solo when the issue occurred, please write "Solo". If you were in a party, please write "Party". With alliance, please write "Alliance."
*If you wrote "Party" or "Alliance", please also include the number of members.
NPC Name:
Name of NPC that your character was interacting with when the issue occurred.
*If you were not interacting with any NPC, then please write "None".
Monster Name:
Name of monster that your character was battling against when the issue occurred.
*If you were not battling against any monster, then please write "None".
In-Game Time:
Please list the in-game time that the issue occurred.
Steps:
Detailed steps on how the issue occurred.
*Please try to include the following details.
What you were doing when the issue occurred. (Example: Battle, mission, quest, crafting, synthesis, etc.)
Please do your best to write using official terms for item names and action names. Please avoid any abbreviations or improper terms.
If you were using macro commands when the issue occurred, please include the details of the command.
In case the error message appeared when the issue occurred, please include what the message said.
*In case you cannot post all of the information in a single post due to character limitations, please make multiple posts.
Thank you.
SQUARE ENIX MODERATOR