i2501 Error when using Crysta

Trying to buy items, had 1100 crysta in account already (why waste $11), so I topped it off to 3400 Crysta so I could buy what I wanted. Payment for Crysta went through no problem and Crysta is shown in my balance, but then when I tried to actually use the Crysta aka THEIR OWN CURRENCY, I get error i2501.

Info would be appreciated, tried the various fluff that is floating around on reddit, none of which worked. The support center is talking about sending e-mails? (Hello 1995) So I did, but my faith in a support center that works of e-mails is almost non existent. I think we all know where that is going, it's gonna sit unread for the next 2 months then when I forget about the issue entirely I'll get some random e-mail telling me to try again/ thank you for my patience we can't help you at this time.

If I''m wrong, then ok, but it's based on my dealings with other companies that refer people to an e-mail support center. So I figured I'd try here as well since you guys seem to actually respond to people. Tried to post this in another section that seemed more appropriate but was told I didn't have authorization.

Might be mogstation is having issues? I tried to buy some crysta and it gave me a 401 error.

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Originally Posted by hobostew

Might be mogstation is having issues? I tried to buy some crysta and it gave me a 401 error.

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That would be a favorable outcome, because the idea that they allowed me to buy Crysta only to refuse it immediately after is positively infuriating without some type of explanation behind it. I'm also reading that if you try again before whatever possible issue in a sea of issues is resolved, you acquire temporary bans from purchasing 24/48/72/10days/30days that can't be removed even if you contact support supposedly. Whoever designed such a crappy system was so zealot towards stopping fraud they threw customer satisfaction/support right out the window.

I mean, it's only email at the moment cuz of the giant virus thing going around keeping everyone home. They usually have chat and phone support as well.