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Are you connected directly to the router or are you using WiFi? Additionally, please try the following:
- Configure the Internet Explorer web browser
Final Fantasy XIV will use the Internet Explorer web browser to connect to the internet. As such, it needs to have the proper configurations to avoid connection issues. Adjust the following settings in the Internet Explorer (not Microsoft Edge) web browser.
Open the IE browser, open the "Tools", go to "Internet Options" and adjust the following settings:
- Under the "General" tab, please delete ALL browser history.
- Under the "Security" tab, please move the slider to the lowest possible settings or no higher than "Medium"
- Under the "Privacy" tab, click “Advanced” and select ‘Accept’ under both First Party and Third Party Cookies.
- Under the "Advanced" tab, please make sure that "Allow software to run or install even if signature is invalid" is CHECKED.
- Make sure that all SSL and TLS (EXCEPT SSL 3.0) are CHECKED. [SSL 3.0 should be UNCHECKED]
- Hit "Apply" to save the settings, and then "OK, to close the Internet Options menu.
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Firstly I would like to say, I have been playing the following MMO's for years and 1 or 2 for over a decade: World of Warcraft, TERA, Elder Scrolls Online, others I won't mention as I have not played them recently. I do not have any latency issues with ANY of these other MMO's during prime time hours, all played from the same connection. I only have latency related lag spikes when playing FFXIV during peak/prime time as a general rule and almost daily at around the same time. This usually continues right throughout til the server load reduces which leads me to believe it is a capacity issue, I would be more than happy to have this proven not to be the case.