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Good Evening,
I had gotten my girlfriend a new computer, after installing the launch client for the game, and providing the necessary updates for the game, when i try to log in im given a Japanese error message (16) before the launch client crashes. Ive uninstalled and reinstalled once before, and im trying it again as i type. Hoping for some help.
Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.
To prevent repeating previously attempted troubleshooting, what have you tried to alleviate the problem? Does this crash happen when Final Fantasy XIV is the only program running? Where in game does the crash occur? Also, could you provide a system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'
Thank you for visiting the Final Fantasy XIV Technical Support Forums.
I have uninstalled and reinstalled the client and updates
It was happening regardless of if its the only client or not
When i put the login information to the client launcher, it pulls up the Japanese error message followed by (16). When i hit ok, it closes the client.
(the game is currently installing again, not sure if that would change anything)
System Report
-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-
MyDocument C:\Users\hopef\OneDrive\Documents
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified
-=-=-=-=-=-=- System Information -=-=-=-=-=-=-
SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (18362.19h1_release.190318-1202)
SYSTEM_CPU Intel(R) Core(TM) i7-9750H CPU @ 2.60GHz (12 CPUs), ~2.6GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS G531GT.305
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 8043.863MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 9963.863MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 476.034GB SYSTEM_FREEDISC_SPACE 388.534GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS Intel(R) UHD Graphics 630
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP Intel(R) UHD Graphics Family
SYSTEM_GRAPHICS_MAKER Intel Corporation
SYSTEM_GRAPHICS_VRAM 128.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 4021.932 MB
SYSTEM_GRAPHICS_DAC Internal
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_8dc03618ea16fa9b\igdumdim64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_8dc03618ea16fa9b\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_8dc03618ea16fa9b\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_8dc03618ea16fa9b\igd12umd64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.20.0100.6911
SYSTEM_GRAPHICS_DRIVER_DATE 5/27/2019 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1650
SYSTEM_GRAPHICS_DEVICE Unknown
SYSTEM_GRAPHICS_CHIP GeForce GTX 1650
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 7983 MB
SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nvami.inf_amd64_af6519e6e3300977\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvami.inf_amd64_af6519e6e3300977\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvami.inf_amd64_af6519e6e3300977\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvami.inf_amd64_af6519e6e3300977\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.4575
SYSTEM_GRAPHICS_DRIVER_DATE 3/16/2020 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
SYSTEM_GRAPHICS_PIXEL_SHADER
SYSTEM_GRAPHICS_VERTEX_TEXTURE
SYSTEM_SOUND Speakers (3- Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {7DDD03CB-FE0F-46C3-B908-68A1C39EDF14}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.8734.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/18/2019 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9564D520-7833-11EA-8001444553540000}
SYSTEM_INPUT_NAME ASUSTeK Computer Inc.
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {95654A50-7833-11EA-8002444553540000}
SYSTEM_INPUT_NAME ASUSTeK Computer Inc.
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9565BF80-7833-11EA-8004444553540000}
SYSTEM_INPUT_NAME ASUSTeK Computer Inc.
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9565BF80-7833-11EA-8005444553540000}
SYSTEM_INPUT_NAME ASUSTeK Computer Inc.
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9565E690-7833-11EA-8006444553540000}
SYSTEM_INPUT_NAME ASUS Wireless Radio Control
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {956634B0-7833-11EA-8009444553540000}
SYSTEM_INPUT_NAME HIDI2C Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-
FFXIVLauncher
FINAL FANTASY XIV Support Center - Google Chrome
Microsoft Edge
Microsoft Edge
Microsoft Edge
Settings
Settings
Microsoft Store
Microsoft Store
NVIDIA GeForce Overlay
-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-
Avast Premium Security
Avast Driver Updater
Battle.net
GameFirst V
Google Chrome
Razer Synapse
Steam
RefreshRateService
Avast Cleanup Premium
AURA Service
ASUS Mouse HAL
FINAL FANTASY XIV ONLINE
ROG Live Service
Avast Driver Updater
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Microsoft Visual C++ 2017 Redistributable (x86) - 14.16.27027
Microsoft SQL Server Compact 3.5 SP2 ENU
ASUS Keyboard HAL
Microsoft Visual C++ 2017 X86 Minimum Runtime - 14.16.27024
Google Update Helper
GameFirst V
Microsoft Visual C++ 2017 X86 Additional Runtime - 14.16.27024
Microsoft Visual C++ 2017 Redistributable (x64) - 14.13.26020
ASUS AURA Headset Component
ASUS_FRQ_Control
AURA Service
ASUS MB Peripheral Products
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
ASUS AURA Display Component
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
ASUS Aac_NBDT HAL
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Intel(R) Chipset Device Software
Microsoft Office 365 - en-us
ARMOURY CRATE Service
ASUS Aac_NBDT HAL
ASUS HID Control Service
ASUS Keyboard HAL
ASUS Promotion
ASUS Mouse HAL
Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.13.26020
DriverSetupUtility
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Intel(R) Chipset Device Software
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
ASUS AURA Headset Component
ASUS AURA Display Component
NVIDIA Graphics Driver 445.75
NVIDIA GeForce Experience 3.20.2.34
NVIDIA Optimus Update 38.0.4.0
NVIDIA PhysX System Software 9.19.0218
NVIDIA Update 38.0.4.0
NVIDIA SHIELD Streaming
NVIDIA HD Audio Driver 1.3.38.26
NVIDIA Install Application
NVIDIA ABHub
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NetworkService Container
NVAPI Monitor plugin for NvContainer
NVIDIA Session Container
NVIDIA User Container
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.20.2.34
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.13.0.0
ASUS MB Peripheral Products
Microsoft Visual C++ 2017 x64 Additional Runtime - 14.13.26020
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
ASUS Aura SDK
Microsoft SQL Server Compact 3.5 SP2 x64 ENU
-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-
C:\Program Files (x86)\AVAST Software\Avast Cleanup\TuneupUI.exe 0000089C
C:\Program Files (x86)\Avast Driver Updater\Avast Driver Updater.exe 00001DF8
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00004720
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00003604
C:\Program Files (x86)\Razer\Synapse3\Service\..\UserProcess\Razer Synapse Service Process.exe 00003D7C
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00003AD4
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 000045DC
C:\Program Files\ASUS\ARMOURY CRATE Service\ArmouryCrate.UserSessionHelper.exe 00002F68
C:\Program Files\Avast Software\Avast\AvastUI.exe 000041C8
C:\Program Files\Avast Software\Avast\aswEngSrv.exe 00001F90
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 00002F78
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00002888
C:\Program Files\NVIDIA Corporation\ShadowPlay\nvsphelper64.exe 00003180
C:\Program Files\WindowsApps\A-Volute.SonicStudio3_3.14.5.0_x64__w2gh52qy24etm\SonicStudio3.exe 00000894
C:\Program Files\WindowsApps\B9ECED6F.GameVisual_2.1.3.0_x64__qmba6cd70vzyy\ACMON.exe 00003840
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.56.102.0_x64__kzf8qxf38zg5c\SkypeApp.exe 00002EBC
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.56.102.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 00002ECC
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.56.102.0_x64__kzf8qxf38zg5c\SkypeBridge\SkypeBridge.exe 00003ECC
C:\Program Files\WindowsApps\Microsoft.WindowsStore_12003.1001.1.0_x64__8wekyb3d8bbwe\WinStore.App.exe 0000086C
C:\Users\hopef\AppData\Local\Discord\app-0.0.306\Discord.exe 00003EAC
C:\Users\hopef\OneDrive\Documents\My Games\FINAL FANTASY XIV - A Realm Reborn\downloads\ffxivupdater.exe 00001084
C:\Windows\Explorer.EXE 000003D0
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00002864
C:\Windows\SysWOW64\NahimicSvc32.exe 000005AC
C:\Windows\System32\DriverStore\FileRepository\asussci2.inf_amd64_4ff231d14fc1339d\ASUSOptimization\AsusOSD.exe 000036CC
C:\Windows\System32\DriverStore\FileRepository\asussci2.inf_amd64_4ff231d14fc1339d\ASUSOptimization\AsusOptimizationStartupTask.exe 00001758
C:\Windows\System32\DriverStore\FileRepository\asussci2.inf_amd64_4ff231d14fc1339d\ASUSSoftwareManager\AsusSoftwareManagerAgent.exe 0000105C
C:\Windows\System32\DriverStore\FileRepository\cui_dch.inf_amd64_92cf9d9d84f1d3db\igfxEM.exe 00001FD8
C:\Windows\System32\DriverStore\FileRepository\cui_dch.inf_amd64_92cf9d9d84f1d3db\igfxext.exe 00003C24
C:\Windows\System32\MicrosoftEdgeCP.exe 00003D60
C:\Windows\System32\RtkAudUService64.exe 00003E0C
C:\Windows\System32\RuntimeBroker.exe 000038C4
C:\Windows\System32\SecurityHealthSystray.exe 000024E4
C:\Windows\System32\smartscreen.exe 00004340
C:\Windows\System32\svchost.exe 00002404
C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe 0000417C
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00001EFC
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 000028CC
C:\Windows\system32\ApplicationFrameHost.exe 000036C0
C:\Windows\system32\DllHost.exe 00002930
C:\Windows\system32\MicrosoftEdgeSH.exe 00000EC8
C:\Windows\system32\NahimicSvc64.exe 00002EF4
C:\Windows\system32\SearchFilterHost.exe 00004778
C:\Windows\system32\SettingSyncHost.exe 00001BF0
C:\Windows\system32\browser_broker.exe 000013F0
C:\Windows\system32\conhost.exe 00003618
C:\Windows\system32\ctfmon.exe 00001EF0
C:\Windows\system32\sihost.exe 00001C8C
C:\Windows\system32\svchost.exe 000023D0
C:\Windows\system32\taskhostw.exe 00001DBC
C:\Windows\system32\wbem\unsecapp.exe 00003160
Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.
Have any changes happened to the device before the issue began? We would also like to recommend several other troubleshooting steps:
1) Make sure that your hardware is not overheating and remove any overclocks you may have on your graphics card or processor. Please check that any fans or vents are clear of blocks.
2) Disable any additional programs that could cause interference with the game itself including chat programs. Also, remove any custom configurations made using graphics driver-level programs.
3) Turn off Fullscreen Optimizations. Find the executable file for the game (normally found in the install folder), right-click it and select 'Properties'. Under the 'Compatibility' tab, check the box labeled 'Disable Fullscreen Optimizations', then click 'Apply'.
4) Remove any unnecessary USB or audio devices (controllers, headphones, flash drives etc.)
We would also like to recommend performing a Clean Boot on the desktop to see if the crashing continues. This will prevent any programs from starting up when the starting when the computer first boots up. This can end up having adverse effects on the game when these programs are running in the background. To perform a clean boot for Windows 10: Open the task manager (CTRL+SHIFT+ESC) and select the 'Start up' Tab. Disable everything here and restart the PC.
Thank you for visiting the Final Fantasy XIV Technical Support Forums.
I literally got this new laptop yesterday...
It isnt overheating, the cooling measure on the pc is optimized and stable.
There are no other applications being ran, and all non-vital applications do not start at bootup, ive gone through and disabled those that are not essential.
There are no usb devices plugged in, the only thing attached to the pc is the charger.
After the game finishes installing...again...ill see if it runs correctly, if not, im out of options and would prefer more help as necessary, possibly with a representative over phone.
I went to config and reset the system settings, and surprisingly i got to the character selection screen.
When i selected the character and went to load into the server, i get an immediate error that says "Unexpected Error has Occured, Exiting FF14 Now (16a.)"
So now what. This is both annoying and ridiculous, never have i had a problem so persistent as this.
Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.
Unfortunately, the device information in the provided System Report does indicate that the laptop being used does not meet the minimum specifications required to play FINAL FANTASY XIV most notably the Intel(R) HD Graphics Family chipset. We do not support Intel graphics cards for FINAL FANTASY XIV. However, we did notice there is an NVIDIA device that is not listed as the primary graphics card. This suggests that you may be running NVIDIA Optimus which controls whether your system utilizes the base Intel card or the NVIDIA card to conserve battery power. Please try disabling NVIDIA Optimus and see if the error persists. For instructions on how to force the NVIDIA card to be enabled or to disable Optimus, please contact NVIDIA Support.
Thank you for visiting the Final Fantasy XIV Technical Support Forums.
Good morning and thank you for posting in the Final Fantasy XIV Technical Support Forums.
Due to no response from the original poster, this thread will be moved to 'Closed Concerns.' If anyone is still having this particular problem, please create a new thread and we will assist you in any way we can.
Thank you for visiting the Final Fantasy XIV Technical Support Forums.