Feedback: New Player Issues

Hi there!

I've been playing since launch and have signed a few people up since then and especially since COVID began.

A LOT of new players are getting stuck signing up for new accounts.
I would estimate 50% of the people I've signed up give up because it is so confusing.
ESPECIALLY at the one-time password section where you don't have to enter anything people are giving up. It isn't clear what to do.
Others just get black screens and can't install.

If others sign up on their own they can't find friends and burn out fast if they choose the wrong server.

Returning players also having a time trying to log back in with one-time passwords.

A lot of players want to play but can't afford monthly subs at the moment.
Maybe do a special until the crisis is over $5 a month for players after the trial?
Allow them to join an FC so they can meet new people and socialize until they leave or hit level 50. Automatic kick after a certain time period so it can't be abused?

I feel like FF should be going out of its way to recruit new people right now while everyone is home and this is a huge lost opportunity.

I hope this was sent to the right channels. Never posted in the forums before so if this is in the wrong place let me know!

Stay safe, everyone.