Issues Opening the Launcher (Mac)
Hello. I have tried multiple times of re-installing the game and updating my computer to try and get this to work, but nothing seems to work. These are my MacBook Pro specs:
Model Name: MacBook Pro
Model Identifier: MacBookPro11,5
Processor Name: Quad-Core Intel Core i7
Processor Speed: 2.5 GHz
Number of Processors: 1
Total Number of Cores: 4
L2 Cache (per Core): 256 KB
L3 Cache: 6 MB
Hyper-Threading Technology: Enabled
Memory: 16 GB
Boot ROM Version: 197.0.0.0.0
SMC Version (system): 2.30f2
Serial Number (system): C02RN355G8WP
Hardware UUID: 8373CAA5-47B7-5FD9-8BE8-A099654DA597
And here is a link to the message I get when the launcher tries to open.
https://imgur.com/a/b3WhR1r
And when I hit "Show Details" This is what it comes up with.
Unhandled exception: page fault on read access to 0x20d66e75 in 64-bit code (0x000000004e409525).
Register dump:
rip:000000004e409525 rsp:000000000023aff0 rbp:000000000023b050 eflags:00010206 ( R- -- I - -P- )
rax:0000000000000003 rbx:00000000009c0000 rcx:00000000bfda0000 rdx:000000000023b0b0
rsi:0000000000edb6b1 rdi:00000000009c0000 r8:0000000070747468 r9:000000004e41b160 r10:00000000000000e9
r11:00000000000000da r12:0000000000000004 r13:00000000bfdae953 r14:0000000000000085 r15:0000000020d66e69
Stack dump:
0x000000000023aff0: 0000000000000086 0000000000000087
0x000000000023b000: 0000000000000088 0000000000000089
0x000000000023b010: 000000000000008a 000000000000008b
0x000000000023b020: 000000000023b0b0 000000000007a930
0x000000000023b030: 0000000000edc480 0000000000000000
0x000000000023b040: 0000000000edcf30 00000000000098d7
0x000000000023b050: 000000000023b2a0 000000004e40be70
0x000000000023b060: 0000000000000000 0000000000000000
0x000000000023b070: 0000000000000000 0000000000000000
0x000000000023b080: 0000000fffffffe8 0000000000edb718
0x000000000023b090: 000000000023b1c0 000000007bc53d68
0x000000000023b0a0: 0000000000000000 000000000007a930
Backtrace:
=>0 0x000000004e409525 (0x000000000023b050)
0x000000004e409525: movl 0x000000000000000c(%r15),%r8d
Modules:
Module Address Debug info Name (65 modules)
PE 10b0000- 12ee000 Deferred nss3
PE 4ada0000- 4ada3000 Deferred wow64cpu
PE 4adb0000- 4adb5000 Deferred version
PE 4add0000- 4add4000 Deferred api-ms-win-core-synch-l1-2-0
PE 4adf0000- 4adf4000 Deferred api-ms-win-core-fibers-l1-1-1
PE 4b5f0000- 4b5f7000 Deferred winevulkan
PE 4c1d0000- 4c1d5000 Deferred shcore
PE 4c3d0000- 4c3dd000 Deferred mpr
PE 4c750000- 4c755000 Deferred schannel
PE 4c760000- 4c765000 Deferred rsaenh
PE 4c8d0000- 4c8d6000 Deferred iphlpapi
PE 4d070000- 4d075000 Deferred dxgi
PE 4d150000- 4d240000 Deferred user32
PE 4d390000- 4d39c000 Deferred gdi32
PE 4d500000- 4d50b000 Deferred advapi32
PE 4d580000- 4d593000 Deferred urlmon
PE 4d630000- 4d65c000 Deferred ole32
PE 4d7a0000- 4d7ab000 Deferred rpcrt4
PE 4d830000- 4d83d000 Deferred oleaut32
PE 4d980000- 4e257000 Deferred shell32
PE 4e350000- 4e35f000 Deferred shlwapi
PE 4e3d0000- 4e3f0000 Deferred wininet
PE 4e450000- 4e456000 Deferred ws2_32
PE 4e490000- 4e50a000 Deferred winmm
PE 4e550000- 4e557000 Deferred winhttp
PE 4e580000- 4e586000 Deferred jsproxy
PE 4e630000- 4e636000 Deferred imm32
PE 4e660000- 4e667000 Deferred winemac
PE 4ebd0000- 4ebd4000 Deferred api-ms-win-core-localization-l1-2-1
PE 4ebe0000- 4ebe4000 Deferred api-ms-win-core-sysinfo-l1-2-1
PE 4ed70000- 4ed74000 Deferred api-ms-win-appmodel-runtime-l1-1-1
PE 4ed80000- 4ed84000 Deferred atlthunk
PE 4ed90000- 4edb5000 Deferred ieframe
PE 4ee20000- 4ee73000 Deferred comctl32
PE 4ef60000- 4ef64000 Deferred usp10
PE 4efa0000- 4efb2000 Deferred mshtml
PE 4f190000- 4f1a0000 Deferred msvcrt
PE 4f260000- 4f267000 Deferred wsock32
PE 4f280000- 4f325000 Deferred comdlg32
PE 4f370000- 4f37d000 Deferred winspool
PE 4f3b0000- 4f3b4000 Deferred msimg32
PE 4f3d0000- 4f3d7000 Deferred netapi32
PE 4f400000- 4f405000 Deferred psapi
PE 4f410000- 4f415000 Deferred rasapi32
PE 4f430000- 4f434000 Deferred rasdlg
PE 4f440000- 4f444000 Deferred secur32
PE 4f480000- 4f497000 Deferred setupapi
PE 4f4f0000- 4f4f4000 Deferred userenv
PE 4f510000- 4f515000 Deferred uxtheme
PE 4f540000- 4f546000 Deferred wintrust
PE 4f580000- 4f5c5000 Deferred crypt32
PE 4f660000- 4f665000 Deferred bcrypt
PE 4f680000- 4f689000 Deferred wineps
PE 4f6f0000- 4f6f4000 Deferred kerberos
PE 4f920000- 4f925000 Deferred dwmapi
PE 4f940000- 4f946000 Deferred dnsapi
PE 4fa60000- 4fa65000 Deferred msctf
PE 4fa90000- 4fab3000 Deferred jscript
PE 65fc0000- 660aa000 Deferred mozglue
PE 69c40000- 6dcd6000 Deferred xul
PE 70880000- 70963000 Deferred lgpllibs
PE 7b410000- 7b5cf000 Deferred kernel32
PE 7bc20000- 7bc33000 Deferred ntdll
ELF 7c400000- 7c404000 Deferred <wine-loader>
PE 140000000- 140b97000 Deferred ffxivlauncher64
Threads:
process tid prio (all id:s are in hex)
00000008 winewrapper.exe
00000009 0
0000000c services.exe
00000036 0
00000022 0
0000001f 0
0000001a 0
00000016 0
00000011 0
0000000e 0
0000000d 0
0000000f winedevice.exe
00000017 0
00000015 0
00000014 0
00000010 0
00000018 plugplay.exe
0000001c 0
0000001b 0
00000019 0
0000001d winedevice.exe
00000024 0
00000023 0
00000021 0
00000020 0
0000001e 0
00000025 explorer.exe
00000029 0
00000028 0
00000027 0
00000026 0
00000030 (D) C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher64.exe
00000066 0
00000065 -1
00000064 0
00000063 0
00000062 0
00000061 0
00000060 0
0000005f 0
0000005e 0
0000005d 0
0000005c 0
0000005b 0
0000005a 0
00000059 0
00000058 0
00000057 0
00000056 0
00000055 0
00000054 0
00000053 0
00000052 0
00000051 -1
00000050 -1
0000004f 0
0000004e 0
0000004d 0
0000004c 0
0000004b 0
0000004a 0
00000049 0
00000048 0
00000047 0
00000046 0
00000045 0
00000044 0
00000043 0
00000042 0
00000041 0
00000040 0
0000003f 0
00000032 0
00000031 0 <==
00000034 rpcss.exe
0000003c 0
0000003b 0
0000003a 0
00000039 0
00000038 0
00000035 0
System information:
Wine build: wine-4.0-7860-g83eb87b6402
Platform: x86_64
Version: Windows 7
Host system: Darwin
Host version: 19.4.0