An unexpected error has occurred every time i start quest

I keep trying to do the post-shadowbringers quest "A whale's tale" and every time the cutscene starts, the game crashes. I have only had one other instance of this same error, and it is when I did Eden's Verse: Refulgence and getting into duty crashed my game, but loading it again was fine and I could do the duty normally.
https://cdn.discordapp.com/attachmen...74/unknown.png
I can not proceed through the story at all due to this error.
I have tried doing a clean-boot, updating drivers, disabling all overlays, moving the game from my external hard drive to my SSD, changing the compatibility and disabling fullscreen optimizations, unplugging extra USBs, resetting all settings, using dx9 instead of 11, making sure it is not over heating, and probably more attempts I've lost track of. I tried just about every solution that I've seen suggested on this forum and my last resort is uninstalling the game due to my really slow internet speed it would take 3 days to reinstall the game.

here is my system information

Code:

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-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument        C:\Users\Caz\Documents
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS        Windows 10 Home 64-bit (6.2, Build 9200) (18362.19h1_release.190318-1202)
SYSTEM_CPU        Intel(R) Core(TM) i5-6600K CPU @ 3.50GHz (4 CPUs), ~3.5GHz
SYSTEM_CORE_NUM        SYSTEM_CORE_LOGIC 4  SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS        A.60
SYSTEM_LANGUAGE        English (Regional Setting: English)
SYSTEM_MEMORY        16342.086MB
SYSTEM_VIRTUAL_MEMORY        134217727.875MB
SYSTEM_PAGE_FILE        18774.086MB
SYSTEM_STORAGE        C:\    SYSTEM_HARDDISK_DRIVE    SYSTEM_TOTALDISC_SPACE 445.788GB    SYSTEM_FREEDISC_SPACE 155.070GB
SYSTEM_STORAGE        F:\    SYSTEM_HARDDISK_DRIVE    SYSTEM_TOTALDISC_SPACE 3726.005GB    SYSTEM_FREEDISC_SPACE 2025.048GB
SYSTEM_DIRECTX_VERSION        DirectX 12
SYSTEM_GRAPHICS        NVIDIA GeForce GTX 1070
SYSTEM_GRAPHICS_DEVICE        \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP        GeForce GTX 1070
SYSTEM_GRAPHICS_MAKER        NVIDIA
SYSTEM_GRAPHICS_VRAM        8088.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM        8171.043 MB
SYSTEM_GRAPHICS_DAC        Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE        1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER        C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_fd5965e649b796e5\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_fd5965e649b796e5\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_fd5965e649b796e5\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_fd5965e649b796e5\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION        26.21.0014.4250
SYSTEM_GRAPHICS_DRIVER_DATE        2/23/2020 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE        English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER        3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE        SYSTEM_SUPPORT
SYSTEM_GRAPHICS        NVIDIA GeForce GTX 1070
SYSTEM_GRAPHICS_DEVICE        \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP        GeForce GTX 1070
SYSTEM_GRAPHICS_MAKER        NVIDIA
SYSTEM_GRAPHICS_VRAM        8088.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM        8171.043 MB
SYSTEM_GRAPHICS_DAC        Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE        1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER        C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_fd5965e649b796e5\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_fd5965e649b796e5\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_fd5965e649b796e5\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_fd5965e649b796e5\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION        26.21.0014.4250
SYSTEM_GRAPHICS_DRIVER_DATE        2/23/2020 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE        English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER        3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE        SYSTEM_SUPPORT
SYSTEM_SOUND        Headset Earphone (Corsair VOID PRO USB Gaming Headset)
SYSTEM_SOUND_DEVICE_ID        {3AB585FF-BA9F-44B1-AAD7-58BCE2C67632}
SYSTEM_SOUND_DEVICE_NAME        USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION        6.02.18362.0001
SYSTEM_SOUND_DRIVER_LANGUAGE        English
SYSTEM_SOUND_DRIVER_DATE        7/30/2018 00:00:00
SYSTEM_SOUND        VX238 (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID        {0608544F-40D2-44F0-9EF2-807F82022E64}
SYSTEM_SOUND_DEVICE_NAME        nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION        1.03.0038.0021
SYSTEM_SOUND_DRIVER_LANGUAGE        English
SYSTEM_SOUND_DRIVER_DATE        7/21/2019 00:00:00
SYSTEM_SOUND        VG245 (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID        {3C3B8507-CD3A-4A9A-A97C-7060BE25C5EF}
SYSTEM_SOUND_DEVICE_NAME        nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION        1.03.0038.0021
SYSTEM_SOUND_DRIVER_LANGUAGE        English
SYSTEM_SOUND_DRIVER_DATE        7/21/2019 00:00:00
SYSTEM_SOUND        Speakers (FaceRig Virtual Audio Driver)
SYSTEM_SOUND_DEVICE_ID        {8137C9C9-4E80-4DA1-9842-F690887F8F99}
SYSTEM_SOUND_DEVICE_NAME        Larmkanal.sys
SYSTEM_SOUND_DRIVER_VERSION        6.03.9600.17246
SYSTEM_SOUND_DRIVER_LANGUAGE        English
SYSTEM_SOUND_DRIVER_DATE        4/1/2015 00:00:00
SYSTEM_INPUT        {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME        Mouse
SYSTEM_INPUT_REMARKS        SYSTEM_GAMEPAD_AXIS 3  SYSTEM_GAMEPAD_BUTTON 8  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT        {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME        Keyboard
SYSTEM_INPUT_REMARKS        SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 128  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT        {7DA93020-36F8-11E9-8007444553540000}
SYSTEM_INPUT_NAME        G502 HERO Gaming Mouse
SYSTEM_INPUT_REMARKS        SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT        {7DA97E40-36F8-11E9-8008444553540000}
SYSTEM_INPUT_NAME        G502 HERO Gaming Mouse
SYSTEM_INPUT_REMARKS        SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT        {0EBAB770-7037-11E8-8001444553540000}
SYSTEM_INPUT_NAME        Wireless Controller
SYSTEM_INPUT_REMARKS        SYSTEM_GAMEPAD_AXIS 6  SYSTEM_GAMEPAD_BUTTON 14  SYSTEM_GAMEPAD_FOV 1
SYSTEM_INPUT        {7DA893E0-36F8-11E9-8001444553540000}
SYSTEM_INPUT_NAME        ROG STRIX FLARE
SYSTEM_INPUT_REMARKS        SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 4096  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT        {7DA90910-36F8-11E9-8005444553540000}
SYSTEM_INPUT_NAME        Corsair VOID PRO USB Gaming Headset
SYSTEM_INPUT_REMARKS        SYSTEM_GAMEPAD_AXIS 2  SYSTEM_GAMEPAD_BUTTON 3  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT        {7DA8E200-36F8-11E9-8002444553540000}
SYSTEM_INPUT_NAME        ROG STRIX FLARE
SYSTEM_INPUT_REMARKS        SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 184  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT        {7DA8E200-36F8-11E9-8003444553540000}
SYSTEM_INPUT_NAME        ROG STRIX FLARE
SYSTEM_INPUT_REMARKS        SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT        {7DA97E40-36F8-11E9-8009444553540000}
SYSTEM_INPUT_NAME        G502 HERO Gaming Mouse
SYSTEM_INPUT_REMARKS        SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 652  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT        {7DA90910-36F8-11E9-8004444553540000}
SYSTEM_INPUT_NAME        ROG STRIX FLARE
SYSTEM_INPUT_REMARKS        SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT        {7DA9A550-36F8-11E9-800A444553540000}
SYSTEM_INPUT_NAME        G502 HERO Gaming Mouse
SYSTEM_INPUT_REMARKS        SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 3  SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
boot
Technical Support - Post New Thread - Google Chrome
#final-fantasy-talks - Discord
Microsoft Text Input Application
GeForce Experience
New Tab - Google Chrome




-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Google\Chrome\Application\chrome.exe        00003590
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe        00002650
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA GeForce Experience.exe        000021F8
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe        000018AC
C:\Program Files\Tablet\Pen\Pen_TabletUser.exe        00000FB4
C:\Program Files\Tablet\Pen\Pen_TouchUser.exe        000015CC
C:\Program Files\Tablet\Wacom\Wacom_TabletUser.exe        00000F78
C:\Program Files\Tablet\Wacom\Wacom_TouchUser.exe        00001758
C:\Program Files\WinZip\WinZip Smart Monitor\WinZipCompressionSmartMonitor.exe        000015A0
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.56.102.0_x64__kzf8qxf38zg5c\SkypeApp.exe        00002544
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.56.102.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe        00002498
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.20012.135.0_x64__8wekyb3d8bbwe\YourPhone.exe        000025D8
C:\Users\Caz\AppData\Local\Discord\app-0.0.306\Discord.exe        00002E00
C:\Users\Caz\Documents\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe        00001710
C:\Users\Caz\Documents\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe        00001D88
C:\WINDOWS\Explorer.EXE        00000E5C
C:\WINDOWS\System32\svchost.exe        00002080
C:\WINDOWS\SystemApps\InputApp_cw5n1h2txyewy\WindowsInternal.ComposableShell.Experiences.TextInput.InputApp.exe        00000C24
C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe        00001A30
C:\WINDOWS\system32\ApplicationFrameHost.exe        0000311C
C:\WINDOWS\system32\DllHost.exe        00001EB4
C:\WINDOWS\system32\SearchFilterHost.exe        000018DC
C:\WINDOWS\system32\SettingSyncHost.exe        0000270C
C:\WINDOWS\system32\conhost.exe        00001170
C:\WINDOWS\system32\ctfmon.exe        00000D38
C:\WINDOWS\system32\sihost.exe        00000B14
C:\WINDOWS\system32\svchost.exe        000010E4
C:\WINDOWS\system32\taskhostw.exe        00002F6C
C:\Windows\System32\RuntimeBroker.exe        00000504
C:\Windows\System32\smartscreen.exe        00001CDC
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe        000035E8

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Good morning and thank you for posting in the Final Fantasy XIV Technical Support Forums.

How long have you been experiencing this crash? Were there any updates or changes made to the computer that coincide with the crash?

Thank you for visiting the Final Fantasy XIV Technical Support Forums

Hello, I resubbed to the game on last wednesday which was the 4th. I hadn’t played the game since October, but my computer hasn’t gone through any major changes other than maybe a windows update.
I’ve been experiencing the crash since I first tried initiating this quest, which has maybe been for about four days.

Thank you for the reply snuffem.

If you have not attempted a reinstall of the game, I'd suggest doing so. When you do, make sure to remove the locally-saved data folder (located My Documents > My Games > Final Fantasy XIV). Be sure to make a backup of this just in case it doesn't resolve the issue.

Additionally, can you provide the full error message? Providing a screenshot of it will work.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

Hello again, I have re-installed the game now. After doing so, the quest giver Urianger is now in a different location and the quest starts normally without any crashes. Thank you for your time. Also, I think the image I posted is the full error? I never got any other information from it other than what I have first posted a picture of.