Fatal DX11 error when not in fullscreen mode/alt+tabbing out of FFXIV

Hello,

This problem has been persisting for a while and I'd really like to play in DX11 rather than in DX9 (which I've been doing, but I prefer Dx11).
Whenever I run the game in dx11 and I alt+tab out to the background or switch from fullscreen mode to borderless windowed/windowed, the game crashes with the message that a fatal DX11 error (1100000f) has occured.

This problem doesn't happen when I run the game in DX9, but with DX9 I always have to reset system settings, run the game in windowed mode first and then switch over to fullscreen mode after launch. Dx9 also seems to heat up my laptop faster and has a tendency to randomly crash once in a while.

I run on Windows 10. My laptop has both an integrated graphics driver and an nvidia 940MX and I use the latter to play ffxiv. I tried updating the graphics driver, reinstalling the game, etc. but none of them seem to work. Any help would be appreciated!

EDIT: so this seems to be an issue with having both an integrated driver and an nvidia driver-I tried running the game with integrated and I can alt-tab/go windowed in DX11 mode without crashing. But playing on the integrated driver really isn't a viable option for me because i get <20 fps. Any workarounds?

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\---\Documents
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (18362.19h1_release.190318-1202)
SYSTEM_CPU Intel(R) Core(TM) i7-7500U CPU @ 2.70GHz (4 CPUs), ~2.9GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 2
SYSTEM_BIOS V1.08
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 12156.129MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 15484.129MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 237.360GB SYSTEM_FREEDISC_SPACE 28.956GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS Intel(R) HD Graphics 620
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP Intel(R) HD Graphics Family
SYSTEM_GRAPHICS_MAKER Intel Corporation
SYSTEM_GRAPHICS_VRAM 128.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 6078.064 MB
SYSTEM_GRAPHICS_DAC Internal
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_82548830eadb8221\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_82548830eadb8221\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_82548830eadb8221\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_82548830eadb8221\igd12umd64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 22.20.0016.4691
SYSTEM_GRAPHICS_DRIVER_DATE 6/1/2017 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce 940MX
SYSTEM_GRAPHICS_DEVICE Unknown
SYSTEM_GRAPHICS_CHIP GeForce 940MX
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8088 MB
SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvaci.inf_amd64_f851af4e98c97376\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvaci.inf_amd64_f851af4e98c97376\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvaci.inf_amd64_f851af4e98c97376\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvaci.inf_amd64_f851af4e98c97376\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.4219
SYSTEM_GRAPHICS_DRIVER_DATE 1/28/2020 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English

SYSTEM_GRAPHICS_PIXEL_SHADER
SYSTEM_GRAPHICS_VERTEX_TEXTURE
SYSTEM_SOUND Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {F2CA3F3D-52F7-4DB9-BEDD-F82A9DE59AD0}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7977
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 11/3/2016 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {FF7DCAF0-A726-11E8-8003444553540000}
SYSTEM_INPUT_NAME HIDI2C Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {FF7E1910-A726-11E8-8005444553540000}
SYSTEM_INPUT_NAME HIDI2C Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {FF7E4020-A726-11E8-8007444553540000}
SYSTEM_INPUT_NAME Touchscreen
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {FF885240-A726-11E8-8008444553540000}
SYSTEM_INPUT_NAME Touchscreen
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {FF88C770-A726-11E8-8009444553540000}
SYSTEM_INPUT_NAME Touchscreen
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {148988D0-5658-11EA-8001444553540000}
SYSTEM_INPUT_NAME 2.4G Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {148A2510-5658-11EA-8002444553540000}
SYSTEM_INPUT_NAME 2.4G Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {148A4C20-5658-11EA-8003444553540000}
SYSTEM_INPUT_NAME 2.4G Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {148A7330-5658-11EA-8004444553540000}
SYSTEM_INPUT_NAME 2.4G Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {148A9A40-5658-11EA-8005444553540000}
SYSTEM_INPUT_NAME 2.4G Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {FF89D8E0-A726-11E8-800C444553540000}
SYSTEM_INPUT_NAME Launch Manager Wireless Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {FF8A2700-A726-11E8-800E444553540000}
SYSTEM_INPUT_NAME Launch Manager Wireless Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Fatal DX11 error when not in fullscreen mode/alt+tabbing out of FFXIV - Google Chrome
Settings
Settings
Microsoft Edge
Microsoft Edge
Microsoft Edge
MainWindow
Microsoft Text Input Application
Microsoft Store
Microsoft Store
#media - Discord


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Dynamo Core 1.2.2
NVIDIA Ansel
NVIDIA Control Panel 442.19
NVIDIA Graphics Driver 442.19
NVIDIA GeForce Experience 3.20.1.57
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NVIDIA Update 38.0.2.0
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-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\acrotray.exe 00004680
C:\Program Files (x86)\Adobe\Adobe Creative Cloud Experience\CCXProcess.exe 00003648
C:\Program Files (x86)\Adobe\Adobe Creative Cloud Experience\libs\node.exe 000036A0
C:\Program Files (x86)\Adobe\Adobe Sync\Coresync\Coresync.exe 000041C8
C:\Program Files (x86)\Autodesk\Autodesk Desktop App\AutodeskDesktopApp.exe 00003FB4
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C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00002334
C:\Program Files (x86)\Intel Driver and Support Assistant\DSATray.exe 00003CFC
C:\Program Files (x86)\Kakao\KakaoTalk\KakaoTalk.exe 00003980
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00002BD0
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 000022F8
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C:\Program Files\AVAST Software\Avast\AvastUI.exe 00002A34
C:\Program Files\Adobe\Adobe Creative Cloud\ACC\Creative Cloud.exe 00004160
C:\Program Files\Common Files\Adobe\Adobe Desktop Common\HEX\Adobe CEF Helper.exe 00003FA0
C:\Program Files\Common Files\Adobe\Creative Cloud Libraries\CCLibrary.exe 00004290
C:\Program Files\Common Files\Adobe\Creative Cloud Libraries\libs\node.exe 000042C0
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C:\Program Files\Dolby\Dolby DAX2\DAX2_APP\DolbyDAX2TrayIcon.exe 0000272C
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C:\Program Files\WindowsApps\AcrobatNotificationClient_1.0.4.0_x86__e1rzdqpraam7r\AcrobatNotificationClient.exe 000026AC
C:\Program Files\WindowsApps\AdobeNotificationClient_1.0.1.22_x86__enpm4xejd91yc\AdobeNotificationClient.exe 00000624
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.56.102.0_x64__kzf8qxf38zg5c\SkypeApp.exe 00002640
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.56.102.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 000025AC
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2020.19081.28230.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 00000828
C:\Program Files\WindowsApps\Microsoft.WindowsStore_12002.1001.1.0_x64__8wekyb3d8bbwe\WinStore.App.exe 000033D4
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_3.37.29002.0_x64__8wekyb3d8bbwe\GameBar.exe 00005160
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C:\Program Files\WindowsApps\Microsoft.YourPhone_1.20012.133.0_x64__8wekyb3d8bbwe\YourPhone.exe 00002660
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C:\ProgramData\Logishrd\LogiOptions\Software\Current\LogiOptionsMgr.exe 00000530
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C:\Users\elina\AppData\Local\Discord\app-0.0.306\Discord.exe 0000302C
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C:\WINDOWS\Explorer.EXE 000012AC
C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_82548830eadb8221\igfxEM.exe 000010C8
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C:\WINDOWS\SystemApps\InputApp_cw5n1h2txyewy\WindowsInternal.ComposableShell.Experiences.TextInput.InputApp.exe 00001C44
C:\WINDOWS\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 000023F4
C:\WINDOWS\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe 00001D2C
C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00001EE0
C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00003438
C:\WINDOWS\system32\ApplicationFrameHost.exe 00002F64
C:\WINDOWS\system32\DllHost.exe 00002364
C:\WINDOWS\system32\MicrosoftEdgeSH.exe 00004D5C
C:\WINDOWS\system32\SettingSyncHost.exe 00002044
C:\WINDOWS\system32\browser_broker.exe 000042F4
C:\WINDOWS\system32\conhost.exe 000042E8
C:\WINDOWS\system32\rundll32.exe 00001E90
C:\WINDOWS\system32\sihost.exe 00000CF4
C:\WINDOWS\system32\svchost.exe 00002520
C:\WINDOWS\system32\taskhostw.exe 00000E4C
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 000026B8
C:\Windows\System32\CompPkgSrv.exe 000001F0
C:\Windows\System32\MicrosoftEdgeCP.exe 00001E08
C:\Windows\System32\RuntimeBroker.exe 00002E70
C:\Windows\System32\SecurityHealthHost.exe 000046F8
C:\Windows\System32\SecurityHealthSystray.exe 00002C34
C:\Windows\System32\smartscreen.exe 0000370C
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 0000228C
c:\Program Files (x86)\ExpressVPN\expressvpn-ui\ExpressVPNNotificationService.exe 00003034

Good afternoon and thank you for the reply.

Could you try doing a cleanboot? Open the task manager (CTRL+SHIFT+ESC) and select the 'Start up' Tab. Disable everything here and restart the PC.

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