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Sinzfeldt,
Whatever problems you may be having with a SQUARE ENIX Account, you will want to contact the SQUARE ENIX Support Center for further assistance. Please keep in mind that this forum is only for assistance with technical issues you experience with FINAL FANTASY XIV itself, and nothing account-related. As this is not an issue that should be handled on these forums, this thread has been closed.
The SQUARE ENIX Support Center for North American accounts can be found at this link:
SQUARE ENIX Support Center
The SQUARE ENIX Support Centre for European accounts can be found at this link:
SQUARE ENIX Support Centre
The SQUARE ENIX Support Center for Japanese accounts can be found at this link:
SQUARE ENIX Support Center