An error has occurred on the game sercer. (30002)1333118266.24433817.5

I am still unable to play after patch 1.21a. Everytime I select my character an error code pops up saying an error has occurred on the game server. I have contacted SE but they tell me its a connection issue. My roomate has an active account as well and he can log onto his character on my computer with no problems. I cant log into my account on my computer or my roomates and he can log into his character on both so I know its not a connection issue.
Anybody get this same error code and know what to do to fix it?

Lamon,

We do apologize for the problems that you are experiencing with this issue. However you will need to contact the SQUARE ENIX Support Center for further assistance on this matter. There are details that can only be discussed through that method of contact. We’ve closed this thread as well.

The SQUARE ENIX Support Center for North American accounts can be found at this link:
SQUARE ENIX Support Center

The SQUARE ENIX Support Centre for European accounts can be found at this link:
SQUARE ENIX Support Centre

The SQUARE ENIX Support Center for Japanese accounts can be found at this link:
SQUARE ENIX Support Center