Can't log in, stuck at loading screen

Disconnected last night still can't log in.

Date & Time: 2/18/2020
Frequency: Everytime
World name: Excalibur
Character name: Kitty Kite
Retainer name: N/A
NPC name: N/A
Monster name: N/A
Class/Level: Warrior 80
Party or solo: solo
In-game time: unknown
Area and coordinates: The Rak'tika Greatwood
Housing: N/A
Steps:
1. Disconnected in cutscene
2. Tried to log in
3. Crash at loading screen
*Add more steps if necessary

Connection Specs
- Type of internet connection/provider: Suddenlink
- Modem maker/model number:

■ PC Specs

To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.

-=-=-=-=- System Information -=-=-=-=-
-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-
-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (18362.19h1_release.190318-1202)
SYSTEM_CPU Intel(R) Core(TM) i7-8700 CPU @ 3.20GHz (12 CPUs), ~3.2GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS 1.0.11
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16191.258MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 19775.258MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 104.783GB SYSTEM_FREEDISC_SPACE 36.341GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1862.891GB SYSTEM_FREEDISC_SPACE 541.278GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 232.883GB SYSTEM_FREEDISC_SPACE 184.664GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1080
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 1080
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8079.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8095.629 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvddi.inf_amd64_bdfe5fb0325dc2fe\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvddi.inf_amd64_bdfe5fb0325dc2fe\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvddi.inf_amd64_bdfe5fb0325dc2fe\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvddi.inf_amd64_bdfe5fb0325dc2fe\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.4141
SYSTEM_GRAPHICS_DRIVER_DATE 11/19/2019 18:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1080
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP GeForce GTX 1080
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8079.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8095.629 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvddi.inf_amd64_bdfe5fb0325dc2fe\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvddi.inf_amd64_bdfe5fb0325dc2fe\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvddi.inf_amd64_bdfe5fb0325dc2fe\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvddi.inf_amd64_bdfe5fb0325dc2fe\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.4141
SYSTEM_GRAPHICS_DRIVER_DATE 11/19/2019 18:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS Intel(R) UHD Graphics 630
SYSTEM_GRAPHICS_DEVICE Unknown
SYSTEM_GRAPHICS_CHIP Intel(R) UHD Graphics Family
SYSTEM_GRAPHICS_MAKER Intel Corporation
SYSTEM_GRAPHICS_VRAM 8223 MB
SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
SYSTEM_GRAPHICS_DAC Internal
SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\ki133889.inf_amd64_b4f1426b0a27dd87\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\ki133889.inf_amd64_b4f1426b0a27dd87\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\ki133889.inf_amd64_b4f1426b0a27dd87\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\ki133889.inf_amd64_b4f1426b0a27dd87\igd12umd64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.20.0100.7263
SYSTEM_GRAPHICS_DRIVER_DATE 9/24/2019 18:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English

SYSTEM_GRAPHICS_PIXEL_SHADER
SYSTEM_GRAPHICS_VERTEX_TEXTURE
SYSTEM_SOUND Speakers / Headphones (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {9BDE6792-910E-4DB4-AE30-A08605F3EC1F}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.8699.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/7/2019 00:00:00
SYSTEM_SOUND Realtek Digital Output (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {80E36D66-7E64-4DC1-B582-C70D5D7816C7}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.8699.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/7/2019 00:00:00
SYSTEM_SOUND Speakers (Logitech Wireless Headset)
SYSTEM_SOUND_DEVICE_ID {81BB2BE1-6E9A-4D80-B386-21F1A2170789}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.18362.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/18/2019 00:00:00
SYSTEM_SOUND MSI G27C4 (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {C9B35740-47B0-4FDD-A866-FC20415F9AA7}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0038.0021
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/21/2019 00:00:00
SYSTEM_SOUND MSI G27C4 (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {E476A07E-4954-421D-8CF6-B29CFD9B34E4}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0038.0021
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/21/2019 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {78BE7070-70DD-11E8-8001444553540000}
SYSTEM_INPUT_NAME Controller (Xbox One For Windows)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 5 SYSTEM_GAMEPAD_BUTTON 10 SYSTEM_GAMEPAD_FOV 1
SYSTEM_INPUT {B3B0A1C0-3720-11EA-8001444553540000}
SYSTEM_INPUT_NAME Razer Cynosa Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E193B9E0-1DE6-11EA-8001444553540000}
SYSTEM_INPUT_NAME Logitech Wireless Headset
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 11 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B3B20150-3720-11EA-8002444553540000}
SYSTEM_INPUT_NAME Razer Cynosa Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E1940800-1DE6-11EA-8002444553540000}
SYSTEM_INPUT_NAME Logitech Wireless Headset
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B3B22860-3720-11EA-8003444553540000}
SYSTEM_INPUT_NAME Razer Cynosa Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B3B24F70-3720-11EA-8004444553540000}
SYSTEM_INPUT_NAME Razer Cynosa Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
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