6d error. crashing at "play"

did everything possible to resolve them from tips from players and SE support

Code


-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\user\Documents
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU Intel(R) Core(TM) i7-8700K CPU @ 3.70GHz (12 CPUs), ~3.7GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS 0802
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16304.750MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 17328.750MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 231.840GB SYSTEM_FREEDISC_SPACE 129.230GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 3726.006GB SYSTEM_FREEDISC_SPACE 1091.974GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.511GB SYSTEM_FREEDISC_SPACE 272.795GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce RTX 2080
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce RTX 2080
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8010.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8152.375 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 3840 x 2160 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_3fbb9bb1983b9ed9\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_3fbb9bb1983b9ed9\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_3fbb9bb1983b9ed9\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_3fbb9bb1983b9ed9\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.4219
SYSTEM_GRAPHICS_DRIVER_DATE 1/29/2020 03:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {3FBC72B7-9178-4444-98FE-2CE2AF4FC7C0}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.8781.1
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 8/20/2019 03:00:00
SYSTEM_SOUND SAMSUNG (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {62647823-0359-4FDA-9D27-117D2E406983}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.3.38.21
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/21/2019 03:00:00
SYSTEM_SOUND Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {063FB010-8725-4117-91C9-5E8597E0A6B6}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.8781.1
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 8/20/2019 03:00:00
SYSTEM_SOUND Speakers (Steam Streaming Microphone)
SYSTEM_SOUND_DEVICE_ID {D5F7436F-2A4C-49E7-A452-41223B2EC6C2}
SYSTEM_SOUND_DEVICE_NAME SteamStreamingMicrophone.sys
SYSTEM_SOUND_DRIVER_VERSION 8.33.15.17
SYSTEM_SOUND_DRIVER_LANGUAGE
SYSTEM_SOUND_DRIVER_DATE 7/28/2017 03:00:00
SYSTEM_SOUND Speakers (Steam Streaming Speakers)
SYSTEM_SOUND_DEVICE_ID {BF44D3AD-1DBF-476B-BC37-ADB78F837D16}
SYSTEM_SOUND_DEVICE_NAME SteamStreamingSpeakers.sys
SYSTEM_SOUND_DRIVER_VERSION 17.56.13.764
SYSTEM_SOUND_DRIVER_LANGUAGE
SYSTEM_SOUND_DRIVER_DATE 7/20/2017 03:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8344F300-DE3F-11E8-8001444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {83454120-DE3F-11E8-8002444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {83454120-DE3F-11E8-8003444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {83456830-DE3F-11E8-8004444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {53D47020-D627-11E8-8001444553540000}
SYSTEM_INPUT_NAME G513 Carbon Tactile
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 7 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {53D4BE40-D627-11E8-8002444553540000}
SYSTEM_INPUT_NAME G513 Carbon Tactile
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {53D4BE40-D627-11E8-8003444553540000}
SYSTEM_INPUT_NAME G513 Carbon Tactile
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {83458F40-DE3F-11E8-8005444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {83458F40-DE3F-11E8-8006444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Steam
Technical Support - Post New Thread - Mozilla Firefox
GeForce Experience
Microsoft Text Input Application


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

7-Zip 17.01 beta
Adobe AIR
Adobe Creative Cloud
Avast Free Antivirus
Blizzard App
ByteFence Anti-Malware
Call of Duty Black Ops 4
FF Logs Uploader
Diablo III
Dolphin
EaseUS Todo PCTrans 9.8
Google Chrome
ASUS GPU TweakII
League of Legends
Origin
Overwatch
Overwatch Test
ParkControl
PCSX2 - Playstation 2 Emulator
PictureFrame Wizard v2.0
Rockstar Games Launcher
Rockstar Games Social Club
RivaTuner Statistics Server 7.0.2
Steam
The Elder Scrolls Online
Uplay
WATCH_DOGS2
Tom Clancy's The Division 2
World of Warcraft
World of Warcraft Classic
Windows Live UX Platform
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Photo Gallery
Intel Driver && Support Assistant
MasterKeys Pro L Settings software
Windows Live Photo Common
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.22.27821
7-Zip 19.00
Java 8 Update 241
UE4 Prerequisites (x64)
ASUS GPU TweakII
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Bethesda.net Launcher
McAfee WebAdvisor
Asus Sonic Suite Plugins
Movie Maker
Microsoft SQL Server Compact 3.5 SP2 ENU
ACT OverlayPlugin Bundle version 0.3.4.0.EZS.Enmity-1.10.0.0.Cactbot-0.7.0
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.22.27821
Intel(R) Chipset Device Software
Java Auto Updater
Intel® Security Assist
Futuremark SystemInfo
Apple Application Support (32-bit)
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.22.27821
Grand Theft Auto V
Google Update Helper
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.40660
Microsoft VC++ redistributables repacked.
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.22.27821
Windows Live Installer
FF Logs Uploader
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2005 Redistributable
Chromium
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.40660
MSVCRT110
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.60610
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Apple Software Update
Intel(R) Processor Identification Utility
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Project64 version 2.3.0.210
Launcher Prerequisites (x64)
Intel(R) Trusted Connect Services Client
Intel(R) Trusted Connect Service Client x86
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Windows Live SOXE
Adobe AIR
Microsoft XNA Framework Redistributable 4.0 Refresh
Apex Legends
Intel® Driver & Support Assistant
Movie Maker
D3DX10
Battlefield™ V
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.40660
Epic Games Launcher
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.40660
Autodesk Genuine Service
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Intel(R) Processor Graphics
Realtek High Definition Audio Driver
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Intel(R) C++ Redistributables on Intel(R) 64
Windows Driver Package - Intel Corporation (iauarte) System (05/21/2015 604.10120.2653.391)
7-Zip 18.01 (x64)
Windows Driver Package - Intel Corporation (iagpioe) System (05/21/2015 604.10120.2652.361)
Windows Driver Package - Intel Corporation (iai2ce) System (05/21/2015 604.10120.2654.367)
CCleaner
Chaos License Server
Guild Wars 2
Mozilla Firefox 72.0.2 (x64 en-US)
Mozilla Maintenance Service
Destiny 2
Alien: Isolation
Half-Life 2
The Stanley Parable
Insurgency
Path of Exile
The Forest
Subnautica
Cuphead
No Man's Sky
The Elder Scrolls Online
Frostpunk
Half-Life 2: Lost Coast
Thumper
Tom Clancy's Rainbow Six Siege
Hollow Knight
DOOM
Undertale
FINAL FANTASY XIV Online
Stardew Valley
Wolcen: Lords of Mayhem
Divinity: Original Sin 2
The Sims(TM) 3
Planet Coaster
NieR:Automata™
MapleStory 2
PLAYERUNKNOWN'S BATTLEGROUNDS
MONSTER HUNTER: WORLD
Assassin's Creed Origins
We Were Here
Ni no Kuni™ II: Revenant Kingdom
Risk of Rain 2
FINAL FANTASY XV WINDOWS EDITION
Bloodstained: Ritual of the Night
DRAGON QUEST® XI: Echoes of an Elusive Age™
Temtem
Sekiro™: Shadows Die Twice
EVE Online
RESIDENT EVIL 2 / BIOHAZARD RE:2
TAP-Windows 9.21.2
VLC media player
Vulkan Run Time Libraries 1.0.65.1
Vulkan Run Time Libraries 1.1.70.0
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.22.27821
SketchUp 2019
Microsoft Visual C++ 2005 Redistributable (x64)
Intel(R) Rapid Storage Technology
Intel(R) Management Engine Components
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
7-Zip 19.00 (x64 edition)
Intel Processor Diagnostic Tool 64bit
Intel(R) ME UninstallLegacy
Intel(R) Chipset Device Software
UE4 Prerequisites (x64)
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Intel(R) Rapid Storage Technology
NVIDIA mental ray and IRay feature plugins for 3ds Max 2019
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.40660
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Microsoft VC++ redistributables repacked.
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.22.27821
NahimicSettingsConfigurator
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
Intel(R) Computing Improvement Program
Intel® Optane™ Pinning Explorer Extensions
Microsoft Visual C++ 2005 Redistributable (x64)
Microsoft HEVC Media Extension Installation for Microsoft.HEVCVideoExtension_1.0.2512.0_x64__8wekyb3d8bbwe (x64)
NVIDIA Graphics Driver 442.19
NVIDIA GeForce Experience 3.20.2.34
NVIDIA Optimus Update 38.0.4.0
NVIDIA PhysX System Software 9.19.0218
NVIDIA Update 38.0.4.0
NVIDIA SHIELD Streaming
NVIDIA HD Audio Driver 1.3.38.21
NVIDIA Install Application
NVIDIA ABHub
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NetworkService Container
NVAPI Monitor plugin for NvContainer
NVIDIA Session Container
NVIDIA User Container
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.20.2.34
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA USBC Driver 1.38.831.832
NVIDIA Virtual Audio 4.13.0.0
Intel(R) Management Engine Components
Intel(R) Management Engine Driver
Intel(R) Trusted Connect Service Client x64
Update for Windows 10 for x64-based Systems (KB4023057)
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.40660
Intel(R) Management Engine Components
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Microsoft SQL Server Compact 3.5 SP2 x64 ENU
Sonic Studio Plugin
Apple Application Support (64-bit)


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe 00002560
C:\Program Files (x86)\Google\Update\1.3.35.442\GoogleCrashHandler.exe 00000F30
C:\Program Files (x86)\Google\Update\1.3.35.442\GoogleCrashHandler64.exe 000023F0
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 000021E8
C:\Program Files (x86)\Steam\Steam.exe 00000CF4
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00002D18
C:\Program Files\AVAST Software\Avast\AvastUI.exe 000021EC
C:\Program Files\ByteFence\ByteFence.exe 00000BBC
C:\Program Files\ByteFence\ByteFenceService.exe 00001120
C:\Program Files\Mozilla Firefox\firefox.exe 000001F0
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA GeForce Experience.exe 00000E60
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 000018A8
C:\Program Files\ParkControl\ParkControl.exe 000029F0
C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe 000025F4
C:\Program Files\WindowsApps\Microsoft.GamingServices_1.37.29002.0_x64__8wekyb3d8bbwe\GamingServices.exe 0000179C
C:\Program Files\WindowsApps\Microsoft.GamingServices_1.37.29002.0_x64__8wekyb3d8bbwe\GamingServicesNet.exe 00001794
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_3.37.29002.0_x64__8wekyb3d8bbwe\GameBarFTServer.exe 00001704
C:\WINDOWS\Explorer.EXE 00001034
C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_3fbb9bb1983b9ed9\Display.NvContainer\NVDisplay.Container.exe 00000A80
C:\WINDOWS\System32\rundll32.exe 00001214
C:\WINDOWS\System32\spoolsv.exe 000010E4
C:\WINDOWS\System32\svchost.exe 000037FC
C:\WINDOWS\system32\ApplicationFrameHost.exe 00002D1C
C:\WINDOWS\system32\SearchFilterHost.exe 0000356C
C:\WINDOWS\system32\SearchIndexer.exe 00001B38
C:\WINDOWS\system32\SearchProtocolHost.exe 00001888
C:\WINDOWS\system32\SettingSyncHost.exe 000020E4
C:\WINDOWS\system32\conhost.exe 00002334
C:\WINDOWS\system32\ctfmon.exe 00000D64
C:\WINDOWS\system32\dashost.exe 000008E4
C:\WINDOWS\system32\dwm.exe 0000049C
C:\WINDOWS\system32\fontdrvhost.exe 00000280
C:\WINDOWS\system32\lsass.exe 00000364
C:\WINDOWS\system32\rundll32.exe 00001650
C:\WINDOWS\system32\sihost.exe 000009A4
C:\WINDOWS\system32\svchost.exe 0000225C
C:\WINDOWS\system32\taskhostw.exe 00000CA0
C:\WINDOWS\system32\wbem\WmiApSrv.exe 000019E4
C:\WINDOWS\system32\wbem\unsecapp.exe 0000375C
C:\WINDOWS\system32\wbem\wmiprvse.exe 00001074
C:\WINDOWS\system32\winlogon.exe 000003B0
C:\Windows\System32\CompPkgSrv.exe 00000A2C
C:\Windows\System32\RuntimeBroker.exe 000007E8
C:\Windows\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 00001E34
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00001BA0
C:\Windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\InputApp\TextInputHost.exe 00002538
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00001E60
D:\GamesSteam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe 00000BC0
D:\GamesSteam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 00003034
c:\program files\bytefence\rtop\bin\rtop_bg.exe 00001E0C
c:\program files\bytefence\rtop\bin\rtop_svc.exe 000006F0

Since you have an Nvidia card, try launching the game from the GeForce Experience program

Good morning and thank you for posting in the Final Fantasy XIV Technical Support Forums.

How long have you been experiencing this issue? Additionally, were any updates or changes made to the PC?

Thank you for visiting the Final Fantasy XIV Technical Support Forums?

I have the same problem, and the only change that occurred from when it was working was the patch5.2 update.

Edit: I did find that starting the game through the G-Force Experience App made it work.