Voice acting Audio is muted

This seems to be a common issue, it might help if SE would be so kind as to post the actual fix?

That said, voice acting in all cutscenes is muted/echo'd. pushing all voluem settings to max does not fix the issue.

using arctic 7, drivers all update date. i have tried stereo and surrond. no change. i have confirmed that settings on audio devices are set to full dvd bandwidth. all other sound in the game is flawless.

i have been away form the game for a few months, never had this issue in the past using the exact same hardware.



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\pappa\Documents
ProxyEnable 0
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-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

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SYSTEM_CPU AMD Ryzen 5 2600X Six-Core Processor (12 CPUs), ~3.7GHz
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SYSTEM_SOUND_DRIVER_DATE 9/14/2018 00:00:00
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SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
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-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Microsoft Store
Voice audio in cutscenes - Page 2 - Google Chrome
Discord
NVIDIA GeForce Overlay
Microsoft Store
Alexa
Alexa


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

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Battle.net
BitRaider Streaming Client
Blackweb Gaming AP version 1.1 (1.0.5.5)
Dropbox
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Tom Clancy's The Division 2
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Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Dropbox Update Helper
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ASUS AIOFan HAL
ASUS MB Peripheral Products
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ASUS GLCKIO2 Driver
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Star Wars: The Old Republic
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Patriot Viper RGB
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AURA
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AURA DRAM Component
Google Update Helper
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Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.13.26020
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ASUS AURA Display Component
ASUS Aac_NBDT HAL
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Epic Games Launcher
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ASUS AURA Headset Component
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Kingston AURA DRAM Component
Launcher Prerequisites (x64)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
ASUS AURA Motherboard HAL
ENE IO Driver
Wing Commander Privateer
ENE RGB HAL
STAR WARS™ Battlefront™
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Asmedia USB Host Controller Driver
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Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
AURA DRAM Component
Microsoft Visual C++ 2017 X64 Minimum Runtime - 14.16.27012
AMD Product Verification Tool version 1.0.2.8
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Epic Games Launcher Prerequisites (x64)
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Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
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Samsung USB Driver for Mobile Phones
ASUS AURA Motherboard HAL
Microsoft Visual C++ 2017 X64 Additional Runtime - 14.16.27012
Patriot Viper RGB
ASUS AIOFan HAL


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Games\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00003768
C:\Games\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00004370
C:\Program Files (x86)\Dropbox\Client\89.4.278\QtWebEngineProcess.exe 000037D0
C:\Program Files (x86)\Dropbox\Client\Dropbox.exe 00000224
C:\Program Files (x86)\Epic Games\Launcher\Engine\Binaries\Win64\UnrealCEFSubProcess.exe 00003A78
C:\Program Files (x86)\Epic Games\Launcher\Portal\Binaries\Win64\EpicGamesLauncher.exe 000026CC
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00004190
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00002AE4
C:\Program Files (x86)\Razer\Razer Services\Razer Central\CefSharp.BrowserSubprocess.exe 00003EE0
C:\Program Files (x86)\Razer\Razer Services\Razer Central\Razer Central.exe 00003B78
C:\Program Files (x86)\Razer\Synapse3\Service\..\UserProcess\Razer Synapse Service Process.exe 000032A8
C:\Program Files (x86)\Razer\Synapse3\WPFUI\Framework\Razer Synapse 3 Host\Razer Synapse 3.exe 00003944
C:\Program Files (x86)\Samsung\SideSync4\SideSync.exe 00003738
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 000005AC
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00002120
C:\Program Files\SteelSeries\SteelSeries Engine 3\SteelSeriesEngine3.exe 00003934
C:\Program Files\WindowsApps\57540AMZNMobileLLC.AmazonAlexa_2.8.315.0_x64__22t9g3sebte08\Alexa.DesktopExtension\Alexa.DesktopExtension.exe 00003FC8
C:\Program Files\WindowsApps\57540AMZNMobileLLC.AmazonAlexa_2.8.315.0_x64__22t9g3sebte08\Alexa.exe 00003D10
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.55.131.0_x64__kzf8qxf38zg5c\SkypeApp.exe 000027B0
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.55.131.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 000027D0
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.55.131.0_x64__kzf8qxf38zg5c\SkypeBridge\SkypeBridge.exe 00003058
C:\Program Files\WindowsApps\Microsoft.WindowsStore_12001.1001.5.0_x64__8wekyb3d8bbwe\WinStore.App.exe 0000472C
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.19122.138.0_x64__8wekyb3d8bbwe\YourPhone.exe 00002874
C:\Users\pappa\AppData\Local\Discord\app-0.0.305\Discord.exe 00003BC0
C:\Users\pappa\AppData\Local\Microsoft\OneDrive\OneDrive.exe 0000351C
C:\Windows\Explorer.EXE 00001B74
C:\Windows\System32\RtkAudUService64.exe 00003754
C:\Windows\System32\RuntimeBroker.exe 000048DC
C:\Windows\System32\SecurityHealthSystray.exe 000036B8
C:\Windows\System32\rundll32.exe 000010F0
C:\Windows\System32\smartscreen.exe 00003620
C:\Windows\System32\svchost.exe 0000238C
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 0000113C
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\PlacesServer.exe 0000270C
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\RemindersServer.exe 000027E8
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00001908
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00002300
C:\Windows\system32\ApplicationFrameHost.exe 00003CF0
C:\Windows\system32\DllHost.exe 00002238
C:\Windows\system32\SettingSyncHost.exe 00001F60
C:\Windows\system32\backgroundTaskHost.exe 00002F00
C:\Windows\system32\conhost.exe 00002AF0
C:\Windows\system32\sihost.exe 00000B60
C:\Windows\system32\svchost.exe 00001F88
C:\Windows\system32\taskhostw.exe 000009A4

クリップボードにコピーしました。

Good morning and thank you for posting in the Final Fantasy XIV Technical Support Forums.

Does this issue occur when there are headphones being used?

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Due to no response from the original poster, this thread will be moved to 'Closed Concerns.' If anyone is still having this particular problem, please create a new thread and we will assist you in any way we can.

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