character audio in cutscenes muffled/ectremely quiet

so anytime i am in a cut scene i can hear a faint voice in the back of my head that sounds like someone speaking, later i have been told that some cutscenes have voice acting and if possible i would like to resolve this issue, all other audio is fine its just speaking in cutscenes.

all drivers are up to date and i have switched audio from stereo and 7.1 to no avail on the issue being resolved. my headset is a steelseries arctic 7 wirless headset with the transmitter being connected by usb to my pc

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

When did this start happening? Do you recall anything changing/updating on your PC that coincides with this?

Does this only occur with your headphones, or does it happen regardless of audio device?

Can you submit a Final Fantasy XIV system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'

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Thank you for posting in the Final Fantasy XIV Technical Support Forums.

Due to no response from the original poster, this thread will be moved to 'Closed Concerns.' If anyone is still having this particular problem, please create a new thread and we will assist you in any way we can.

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