Direct X 11 error pop-up

When submitting a bug report, please use the below template and thoroughly fill out the necessary information.

Date & Time: 1/21/2020
Frequency: within 3 minutes of playing
World name: Exclibur
Character name: S'yn al-Shabaz
Retainer name:
NPC name:
Monster name:
Class/Level: Summoner
Party or solo: standing in Gradania
In-game time:
Area and coordinates:
Housing:
Steps:
1. Log in
2. Direct X 11 pop-up/crash
3. repeat
*Add more steps if necessary

Connection Specs
- Type of internet connection/provider:
- Modem maker/model number:

■ PC Specs

To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.

-=-=-=-=- System Information -=-=-=-=-

-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-


Laptop Model Name:
Laptop Model Number:

Gamepad Manufacturer:
Gamepad Model Name:
Gamepad Part Number:

Browser Information
- Name and version of the browser currently in-use:
- Internet Explorer Version:

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■ PS4 Specs

Model Number of the PlayStation®4 You Are Using
- Model Number:

Model Number of the PlayStation®Vita You Are Using
- Model Number:

Information About the Peripherals You Are Using
-Type:
-Maker:
-Model Number:

So basically, I log in, que for a dungeon, and crash out. Everything worked fine yesterday. All software/drivers are up to date. Not sure what happened but I know I'm not the only one...

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

When exactly did this start happening? Do you recall anything changing/updating on your PC that coincides with this?

Does this only happen when you queue for a dungeon, or can it happen regardless of what you are doing?

Can you submit a Final Fantasy XIV system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

Thank you for posting in the Final Fantasy XIV Technical Support Forums.

Due to no response from the original poster, this thread will be moved to 'Closed Concerns.' If anyone is still having this particular problem, please create a new thread and we will assist you in any way we can.

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