mac client crashe upon launch

when i launch the (new) mac client, it crashes instantly with dx11 error in japanese language

i am using a 27 inch imac retina with the gpu RX 480 4gb
i am on mojave

this happens after i login and click play and i have to force close it

https://i.imgur.com/KCOQfR4.jpg


things i already tried:
reinstalling macos
updating macos
switching from hfs to aps
updating safari
changing browsertypes in config file
skipping opening movie in config file
changing gpu to rx 560

none of this has worked
reinstalling macos

Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Which version of the game did you install? Where was it downloaded from?

Have you attempted to reinstall the game?

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

Greetings, thanks for replying.

I downloaded the client from here: https://na.finalfantasyxiv.com/mac/download

It is the new, dx11 64bit mac client for mojave.

I just downloaded it on the day of posting

Yes, I have made attempts to reinstall the game.


On my mac when I use bootcamp in windows or linux I notice that vulken does not work could this be a related issue? thanks

A user on reddit suggested I change my resolution, I will do that and report back.

hi still crashing...

Good afternoon and thank you for the reply.

Does the error occur when the Mac is run on Catalina?

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Due to no response from the original poster, this thread will be moved to 'Closed Concerns.' If anyone is still having this problem, please create a new thread and we will assist you in any way we can.

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