FINAL FANTASY XIV Updated (Dec. 25, 26)

FINAL FANTASY XIV has been updated.

[Date & Time]
Dec. 25, 2019 11:10 p.m. (PST)
Dec. 26, 2019 7:10 (GMT)

[Affected Service]
・FINAL FANTASY XIV

[Update Details]

FINAL FANTASY XIV Hotfixes (Dec. 25, 26, 2019)

■ The following issue has been addressed.
・Higher chance of matchmaking into the Maelstorm when applying as a party to Frontline.

* Regarding this issue
After investigation, we found that there was an issue occurring due to processing that had not been updated since the first release of Frontline in Patch 2.3. Until now, the process had been matchmaking players according to their Grand Company affiliation first, so had coincidentally been working as intended. However, Patch 5.18 changed this so that players are no longer assigned to Frontline campaigns according to their Grand Company membership, and the removal of this condition was the cause of this issue.

Because this particular process deals with rapid matchmaking, it required detailed investigation and testing.

However, in prioritizing changes for patch 5.18, we focused too heavily on the change in programming which assured that Grand Company affiliation is no longer a main factor in the matchmaking process, and neglected to adequately test other parts of the programming which had not been changed. We apologize for not detecting the issue sooner.

We will look over our current testing flow and endeavor to improve for the future.