character turn animation missing

When submitting a bug report, please use the below template and thoroughly fill out the necessary information.

Date & Time: 22.12.2019 12:15 am GMT time
Frequency: everytime
World name: cerberus
Character name: Ayui Neko
Retainer name: none
NPC name: none
Monster name: none
Class/Level: AST 67
Party or solo: solo
In-game time: n/
Area and coordinates: n/a
Housing: none
Steps:
1. set standard characther movement type in the character settings
2. turn your character by right mouse button hold or by right stick with gamepad and see its missing character tirn animation
3. turn your character using A and D keyboard buttons (default settings) and see how it should turn
4. video first time character turned by right mouse hold (same for right stick with gamepad), after this with keyboard button


Connection Specs
- Type of internet connection/provider: not connection related
- Modem maker/model number: not connection related

■ PC Specs

To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.

-=-=-=-=- System Information -=-=-=-=-


-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\ryunn\Documents
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Pro 64-разрядная (6.2, построение 9200) (18362.19h1_release.190318-1202)
SYSTEM_CPU Intel(R) Core(TM) i5-4670K CPU @ 3.40GHz (4 CPUs), ~3.4GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS BIOS Date: 05/16/13 21:09:56 Ver: 04.06.05
SYSTEM_LANGUAGE русский (формат: русский)
SYSTEM_MEMORY 16271.992MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 17295.992MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 223.032GB SYSTEM_FREEDISC_SPACE 47.137GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 465.158GB SYSTEM_FREEDISC_SPACE 103.589GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1050 Ti
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 1050 Ti
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 4018.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8135.996 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_830a0263f2ee97ce\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_830a0263f2ee97ce\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_830a0263f2ee97ce\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_830a0263f2ee97ce\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.3630
SYSTEM_GRAPHICS_DRIVER_DATE 9/5/2019 03:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE Английский
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS Intel(R) HD Graphics 4600
SYSTEM_GRAPHICS_DEVICE Unknown
SYSTEM_GRAPHICS_CHIP Intel(R) HD Graphics Family
SYSTEM_GRAPHICS_MAKER Intel Corporation
SYSTEM_GRAPHICS_VRAM 2160 MB
SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
SYSTEM_GRAPHICS_DAC Internal
SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
SYSTEM_GRAPHICS_DRIVER igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igd12umd64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 20.19.0015.4531
SYSTEM_GRAPHICS_DRIVER_DATE 9/29/2016 03:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE Английский

SYSTEM_GRAPHICS_PIXEL_SHADER
SYSTEM_GRAPHICS_VERTEX_TEXTURE
SYSTEM_SOUND Динамики (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {7976BF36-9E5C-4395-9820-1D7F75665972}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7727
SYSTEM_SOUND_DRIVER_LANGUAGE Английский
SYSTEM_SOUND_DRIVER_DATE 1/22/2016 00:00:00
SYSTEM_SOUND Speakers (Steam Streaming Microphone)
SYSTEM_SOUND_DEVICE_ID {01A1961D-1D74-439B-BC58-C7CAD9F00F34}
SYSTEM_SOUND_DEVICE_NAME SteamStreamingMicrophone.sys
SYSTEM_SOUND_DRIVER_VERSION
SYSTEM_SOUND_DRIVER_LANGUAGE
SYSTEM_SOUND_DRIVER_DATE 7/28/2017 00:00:00
SYSTEM_SOUND Speakers (Steam Streaming Speakers)
SYSTEM_SOUND_DEVICE_ID {13F25597-6C23-455C-95F4-2BDFAC9EB5FC}
SYSTEM_SOUND_DEVICE_NAME SteamStreamingSpeakers.sys
SYSTEM_SOUND_DRIVER_VERSION
SYSTEM_SOUND_DRIVER_LANGUAGE
SYSTEM_SOUND_DRIVER_DATE 7/20/2017 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Мышь
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Клавиатура
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B9F7AF60-A4F9-11E9-8001444553540000}
SYSTEM_INPUT_NAME PS/2+USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 897 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B9F93600-A4F9-11E9-8002444553540000}
SYSTEM_INPUT_NAME PS/2+USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B9F9F950-A4F9-11E9-8003444553540000}
SYSTEM_INPUT_NAME PS/2+USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {5481FAA0-0ADF-11E9-8001444553540000}
SYSTEM_INPUT_NAME USB Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 184 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {5482BDF0-0ADF-11E9-8004444553540000}
SYSTEM_INPUT_NAME USB Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A2815BE0-2C60-11E9-8002444553540000}
SYSTEM_INPUT_NAME Controller (SL-6566)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 5 SYSTEM_GAMEPAD_BUTTON 10 SYSTEM_GAMEPAD_FOV 1


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
In-Game Bugs - Post New Thread - Google Chrome
FINAL FANTASY XIV Online — свойства
FINAL FANTASY XIV
boot
Steam
OBS 23.2.1 (64-bit, windows) - Профиль: replays - Сцены: Безымянный
Microsoft Text Input Application
CN=Microsoft Windows, O=Microsoft Corporation, L=Redmond, S=Washington, C=US
Параметры
Хост Windows Shell Experience
#questions-and-help - Discord


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

MSI Afterburner 4.6.1
AIMP
Battle.net
Bloody5
foobar2000 v1.4.2
Google Chrome
Hearthstone
League of Legends
Notepad++ (32-bit x86)
OBS Studio
Microsoft Office стандартный 2016
Overwatch
ProtonVPN
JetBrains PyCharm Community Edition 2019.1.3
RivaTuner Statistics Server 7.2.2
Steam
Transmission Remote GUI 5.16
UltraISO v9.7.1.3519
WinRT Intellisense UAP - Other Languages
Windows SDK Desktop Libs arm64
WinRT Intellisense Desktop - en-us
Windows SDK Desktop Libs x86
Windows IoT Extension SDK
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
SDK ARM Additions
Universal CRT Headers Libraries and Sources
ProtonVPN
Windows SDK for Windows Store Apps Libs
Microsoft .NET Core SDK 2.1.504 (x64)
Windows IoT Extension SDK
Python 3.7.3 Tcl/Tk Support (32-bit)
Microsoft .NET Framework 4.7.2 Targeting Pack
Windows SDK EULA
Universal CRT Extension SDK
Windows SDK for Windows Store Apps
MSI Development Tools
Windows SDK for Windows Store Apps Contracts
Windows SDK Desktop Headers x64
Windows SDK Desktop Tools x86
Java 8 Update 221
Windows SDK Desktop Tools arm64
Python 3.7.3 Documentation (32-bit)
Python 3.7.3 Add to Path (32-bit)
Windows SDK EULA
Windows SDK Desktop Libs arm
Python 3.7.3 Core Interpreter (32-bit)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Windows SDK Desktop Headers arm64
Windows SDK for Windows Store Apps Contracts
WinRT Intellisense Mobile - en-us
WinRT Intellisense Desktop - en-us
Microsoft Visual C++ 2017 Redistributable (x86) - 14.16.27027
Windows SDK for Windows Store Apps Tools
Windows SDK Facade Windows WinMD Versioned
WinRT Intellisense UAP - en-us
Windows SDK for Windows Store Apps Headers
Windows SDK Desktop Headers arm64
Windows SDK ARM Desktop Tools
Windows SDK Desktop Headers x64
Java Auto Updater
SDK ARM Redistributables
Windows Team Extension SDK
Windows App Certification Kit SupportedApiList x86
Windows SDK Modern Versioned Developer Tools
Windows Mobile Extension SDK
Windows SDK Desktop Libs arm64
Python 3.7.3 Development Libraries (32-bit)
Windows SDK Desktop Libs arm
Windows SDK Signing Tools
Microsoft .NET Framework 4.7.2 SDK
WinAppDeploy
Microsoft Visual C++ 2017 X86 Minimum Runtime - 14.16.27024
Universal CRT Redistributable
Windows Software Development Kit - Windows 10.0.17134.12
Windows Software Development Kit - Windows 10.0.17763.132
Google Update Helper
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.40660
Windows Desktop Extension SDK
Windows SDK Desktop Headers x86
MSI Development Tools
Windows SDK for Windows Store Apps Metadata
Kits Configuration Installer
Windows Mobile Extension SDK Contracts
Windows SDK Redistributables
Microsoft Visual C++ 2005 Redistributable
WinAppDeploy
Microsoft Visual C++ 2017 X86 Additional Runtime - 14.16.27024
WinRT Intellisense PPI - en-us
Windows App Certification Kit x64
WinRT Intellisense PPI - Other Languages
Universal General MIDI DLS Extension SDK
Windows SDK for Windows Store Apps Headers
WPTx64
Universal CRT Extension SDK
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.40660
WinRT Intellisense IoT - en-us
Windows SDK Desktop Tools x64
WinRT Intellisense PPI - en-us
Windows Mobile Connectivity Tools 10.0.15254.0 - Desktop x86
Windows SDK Desktop Headers arm
WinRT Intellisense IoT - Other Languages
Windows IP Over USB
Windows SDK Signing Tools
Microsoft Office Standard 2016
Microsoft Excel MUI (Russian) 2016
Microsoft PowerPoint MUI (Russian) 2016
Microsoft Publisher MUI (Russian) 2016
Microsoft Outlook MUI (Russian) 2016
Microsoft Word MUI (Russian) 2016
Microsoft Office Korrekturhilfen 2016 – Deutsch
Microsoft Office Proofing Tools 2016 - English
Средства проверки правописания Microsoft Office 2016 — русский
Засоби перевірки правопису Microsoft Office 2016 – українська
Microsoft Office Proofing (Russian) 2016
Microsoft Office Shared MUI (Russian) 2016
Microsoft OneNote MUI (Russian) 2016
Microsoft Groove MUI (Russian) 2016
Microsoft Office OSM MUI (Russian) 2016
Microsoft Office OSM UX MUI (Russian) 2016
Windows SDK for Windows Store Apps DirectX x86 Remote
Windows Desktop Extension SDK Contracts
WinRT Intellisense IoT - en-us
Python 3.7.3 pip Bootstrap (32-bit)
Windows SDK for Windows Store Managed Apps Libs
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Windows Mobile Extension SDK Contracts
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
WPT Redistributables
Windows SDK Desktop Tools arm64
Windows SDK Desktop Libs x64
Windows SDK for Windows Store Apps Metadata
Python Launcher
osu!
Windows SDK Desktop Tools x64
Windows Team Extension SDK
SDK Debuggers
Windows IoT Extension SDK Contracts
Windows SDK Desktop Libs x64
Python 3.7.3 Utility Scripts (32-bit)
WinRT Intellisense UAP - en-us
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Windows Mobile Extension SDK
4K Video Downloader
Universal CRT Redistributable
Windows SDK for Windows Store Apps Tools
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Windows SDK Desktop Headers arm
Windows Desktop Extension SDK Contracts
Windows SDK Modern Versioned Developer Tools
ProtonVPNTap
WinRT Intellisense UAP - Other Languages
WinRT Intellisense Desktop - Other Languages
Launcher Prerequisites (x64)
Windows SDK for Windows Store Apps DirectX x86 Remote
Windows SDK Desktop Headers x86
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Windows SDK Facade Windows WinMD Versioned
Universal CRT Headers Libraries and Sources
Universal General MIDI DLS Extension SDK
Universal CRT Tools x86
Windows IoT Extension SDK Contracts
Windows SDK Desktop Libs x86
Windows SDK for Windows Store Apps Libs
Python 3.7.3 Standard Library (32-bit)
MSI Gaming APP
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.40660
Windows SDK for Windows Store Managed Apps Libs
Python 3.7.3 Executables (32-bit)
Windows SDK AddOn
WinRT Intellisense Desktop - Other Languages
WinRT Intellisense IoT - Other Languages
Windows SDK ARM Desktop Tools
Windows Desktop Extension SDK
Windows SDK
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.40660
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Intel(R) Processor Graphics
Realtek High Definition Audio Driver
WinRT Intellisense PPI - Other Languages
Epic Games Launcher
Windows Team Extension SDK Contracts
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
WinRT Intellisense Mobile - en-us
Windows SDK Desktop Tools x86
Windows SDK DirectX x86 Remote
Windows Team Extension SDK Contracts
Windows SDK Modern Non-Versioned Developer Tools
Microsoft Visual C++ 2017 Redistributable (x64) - 14.16.27027
Python 3.7.3 Test Suite (32-bit)
7-Zip 18.06 (x64)
DARK SOULS™ III
SMITE
FINAL FANTASY XIV Online
Wallpaper Engine
Conan Exiles
MONSTER HUNTER: WORLD
Sekiro™: Shadows Die Twice
Microsoft .NET Core Host - 2.1.8 (x64)
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Adobe Premiere Pro CC 2018
Microsoft ASP.NET Core 2.1.8 Shared Framework (x64)
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Windows App Certification Kit Native Components
Universal CRT Tools x64
Windows SDK for Windows Store Apps DirectX x64 Remote
Microsoft .NET Core SDK 2.1.504 (x64)
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.40660
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Application Verifier x64 External Package
Epic Games Launcher Prerequisites (x64)
Microsoft .NET Core Runtime - 2.1.8 (x64)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
Microsoft Office 64-bit Components 2016
Microsoft Office Shared 64-bit MUI (Russian) 2016
Windows SDK DirectX x64 Remote
Update for Windows 10 for x64-based Systems (KB4023057)
Microsoft Visual C++ 2017 X64 Additional Runtime - 14.16.27024
Microsoft Visual C++ 2005 Redistributable (x64)
Application Verifier x64 External Package
NVIDIA Ansel
Панель управления NVIDIA 436.30
NVIDIA Графический драйвер 436.30
NVIDIA Системное программное обеспечение PhysX 9.19.0218
NVIDIA Install Application
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.40660
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Microsoft Visual C++ 2017 X64 Minimum Runtime - 14.16.27024
Microsoft .NET Core Host FX Resolver - 2.1.8 (x64)
Transmission 2.94 (d8e60ee44f) (x64)


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Games\Steam\GameOverlayUI.exe 00000EA4
C:\Games\Steam\Steam.exe 00002058
C:\Games\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00001BF4
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 000024A8
C:\Program Files\obs-studio\bin\64bit\obs64.exe 00001D04
C:\Users\ryunn\AppData\Local\Discord\app-0.0.305\Discord.exe 00000044
C:\WINDOWS\Explorer.EXE 00001688
C:\WINDOWS\SystemApps\InputApp_cw5n1h2txyewy\WindowsInternal.ComposableShell.Experiences.TextInput.InputApp.exe 000011B4
C:\WINDOWS\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00001E9C
C:\WINDOWS\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 000021A4
C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00002FD4
C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00002108
C:\WINDOWS\system32\ApplicationFrameHost.exe 00001584
C:\WINDOWS\system32\DllHost.exe 00001C64
C:\WINDOWS\system32\SettingSyncHost.exe 00002354
C:\WINDOWS\system32\igfxEM.exe 00002E10
C:\WINDOWS\system32\sihost.exe 000018C8
C:\WINDOWS\system32\svchost.exe 00001CFC
C:\WINDOWS\system32\taskhostw.exe 00002B54
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00002210
C:\Windows\SysWOW64\muachost.exe 00002B78
C:\Windows\System32\CompPkgSrv.exe 00002F8C
C:\Windows\System32\GameBarPresenceWriter.exe 00001018
C:\Windows\System32\RuntimeBroker.exe 0000272C
C:\Windows\System32\SecurityHealthSystray.exe 000026F8
C:\Windows\System32\smartscreen.exe 00000548
D:\games\steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe 00001714
D:\games\steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 00001568
D:\games\steam\steamapps\common\FINAL FANTASY XIV Online\game\ffxiv_dx11.exe 00000B1C

-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-


Laptop Model Name: none
Laptop Model Number: none

Gamepad Manufacturer: speedlink
Gamepad Model Name: xeox
Gamepad Part Number: sl-6566-bk-01

Browser Information
- Name and version of the browser currently in-use: chrome 79.0.3945.88
- Internet Explorer Version: 11.535.18362.0