Client crashes when displaying Seeing Horde Rod

Date & Time: December 19, 2019 9:45 PM
Frequency: Always
World name: Balmung
Character name: Pink Lemonade@Balmung
Retainer name:
NPC name:
Monster name:
Class/Level: Black Mage
Party or solo: Solo
In-game time: Anytime
Area and coordinates: Anywhere

This bug started happening to me a few months ago, but I suspect it's been around since the Seeing Horde crafted weapons were implemented in patch 4.4.

Whenever the client tries to render the Seeing Horde Rod, the game will crash. A dialogue box appears with the message "An unexpected error has occurred. Exiting FINAL FANTASY XIV. (17)".

The HUD is still functional (I can use the chat box, click on menus, etc), and I am able to move the camera around freely (the game continues to run at 60 fps). But objects in-game will not appear or load very slowly (the Seeing Horde Rod never renders) as if the game is suffering heavy fps lag (but the camera movement is still smooth). I'm not sure if this behavior is due to this error or that's just how it behaves with this type of crash.

This error can be reproduced 100% of the time when the Seeing Horde Rod is on screen. The item may be equipped by a player on screen (may or may not be unsheathed) or is being previewed by selecting the Try On option with the item.

The error does not occur if the item is equipped by a character that is sufficiently far away enough from the client character such that the item is not yet rendered in-game. However, moving close enough to the character with the item equipped so that it is rendered will crash the game.

It is unknown if this error occurs with any other item in the game. However, given how infrequently (but consistently) I've encountered this error, I believe it's only an issue with this item.

This error occurs irrespective of character race or appearance, location, time of day, number of characters on screen, graphical settings, or DX9/DX11 selection. I have updated and rolled back my graphics card drivers and reinstalled FFXIV but the crash still occurs.

I have talked to many other people but no one else has experienced this issue so it may be isolated to my system configuration. However, if there are even a couple people out there experiencing the same issue, I'd like to provide some kind of explanation for their unexpected crashes, as well as make the devs aware of the bug.

If there is any other information you need from me, please let me know and I'd be happy to provide it.

https://i.gyazo.com/ec05ce06d8afbb9c...d0707a0711.jpg
A screenshot of the error. Note that I am trying on the Seeing Horde Rod but there is no render in the preview box.

■ PC Specs

-=-=-=-=- System Information -=-=-=-=-


-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\someo\Documents
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home N 64-bit (6.2, Build 9200) (18362.19h1_release.190318-1202)
SYSTEM_CPU Intel(R) Core(TM) i5-7600K CPU @ 3.80GHz (4 CPUs), ~3.8GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS 1.70
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SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 487.956GB SYSTEM_FREEDISC_SPACE 86.159GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.480GB SYSTEM_FREEDISC_SPACE 91.794GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1060 3GB
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
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SYSTEM_GRAPHICS_SHARED_VRAM 4075.727 MB
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3.0
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SYSTEM_GRAPHICS_SHARED_VRAM 4075.727 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_db678424d2641c3d\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_db678424d2641c3d\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_db678424d2641c3d\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_db678424d2641c3d\nvldumdx.dll
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SYSTEM_GRAPHICS_DRIVER_DATE 7/23/2019 16:00:00
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3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {0FAE47B9-0FA0-4C5F-BA52-AE5B49612511}
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SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 4/11/2017 00:00:00
SYSTEM_SOUND Speakers (Yeti Stereo Microphone)
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SYSTEM_SOUND_DRIVER_DATE 3/18/2019 00:00:00
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SYSTEM_SOUND_DRIVER_DATE 9/2/2014 00:00:00
SYSTEM_SOUND Speakers (VB-Audio VoiceMeeter VAIO)
SYSTEM_SOUND_DEVICE_ID {AF72E6E1-ED67-483E-BE92-0AB849C4458F}
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SYSTEM_SOUND_DRIVER_DATE 4/21/2014 00:00:00
SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
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SYSTEM_SOUND_DRIVER_DATE 4/11/2017 00:00:00
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SYSTEM_INPUT_NAME Razer BlackWidow 2013
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-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
In-Game Bugs - Post New Thread - Google Chrome
Downloads
Settings
Settings
Task Manager
LINE
Office
Office
Microsoft Text Input Application
NVIDIA GeForce Overlay


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Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
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NVIDIA Control Panel 432.00
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NVIDIA GeForce Experience 3.20.1.57
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-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 000022D4
C:\Program Files (x86)\Gyazo\GyStation.exe 000008F0
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 0000318C
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C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 00002518
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00000B30
C:\Program Files\NVIDIA Corporation\ShadowPlay\nvsphelper64.exe 000026CC
C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe 00001F68
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.19111.85.0_x64__8wekyb3d8bbwe\YourPhone.exe 00001844
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C:\WINDOWS\Explorer.EXE 00001810
C:\WINDOWS\System32\Taskmgr.exe 00003050
C:\WINDOWS\System32\svchost.exe 000025F8
C:\WINDOWS\SystemApps\InputApp_cw5n1h2txyewy\WindowsInternal.ComposableShell.Experiences.TextInput.InputApp.exe 00001264
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C:\WINDOWS\system32\SearchFilterHost.exe 000025A0
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C:\Windows\System32\smartscreen.exe 00000508
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00002A30

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