[FR] [JP] [DE] [EN] [PC] [PS4] New Gridania: Unresponsive camera between wooden poles

[PC] [PS4] New Gridania: Unresponsive camera between wooden poles
Date & Time: 2/12/2019
Frequency: 1/1
World name: Cerberus
Character name: Dying Breeze
Retainer name: N/A
NPC name: N/A
Monster name: N/A
Class/Level: BLM 80
Party or solo: SOLO
In-game time: N/A
Area and coordinates: X11.9 Y11.5 - New Gridania
Housing: N/A

[Observed results]
The camera doesn't update anymore,and no longer follows the player character. The player is able to leave the camera's field of view entirely. The camera resets once the player selects an item or a NPC.

[Expected results]
The camera entity follows the player character at all times during gameplay.

Steps:
1. Log in,and launch Final Fantasy XIV on any platform.
2. Teleport to New Gridania's aetheryte.
3. Move at position X11.9 Y11.5.
4. Position the camera in front of the aetheryte wooden structure.
5. Move the player character to the wooden structure.
6. Observe the unresponsive camera issue.

[Additional Notes]
Please see the attached video file related to this issue - https://streamable.com/l1qbw
Please note this issue affects all platforms.


Connection Specs
- Type of internet connection/provider: EE
- Modem maker/model number: N/A

■ PC Specs

-=-=-=-=- System Information -=-=-=-=-


-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\kazbo\OneDrive\Documents
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (17763.rs5_release.180914-1434)
SYSTEM_CPU Intel(R) Core(TM) i7-8750H CPU @ 2.20GHz (12 CPUs), ~2.2GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS 1.02
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SYSTEM_VIRTUAL_MEMORY 134217727.875MB
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SYSTEM_GRAPHICS_DRIVER_DATE 10/22/2019 00:00:00
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SYSTEM_GRAPHICS_DEVICE Unknown
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SYSTEM_GRAPHICS_MAKER Intel Corporation
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SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
SYSTEM_GRAPHICS_DAC Internal
SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\iigd_dc_base.inf_amd64_431e302118ce925c\igdumdim64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dc_base.inf_amd64_431e302118ce925c\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dc_base.inf_amd64_431e302118ce925c\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dc_base.inf_amd64_431e302118ce925c\igd12umd64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 24.20.0100.6294
SYSTEM_GRAPHICS_DRIVER_DATE 9/25/2018 00:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English

SYSTEM_GRAPHICS_PIXEL_SHADER
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SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 12/4/2018 00:00:00
SYSTEM_SOUND Speakers (Steam Streaming Microphone)
SYSTEM_SOUND_DEVICE_ID {5C177265-F3FE-4767-9A90-EA0ED2D6378D}
SYSTEM_SOUND_DEVICE_NAME SteamStreamingMicrophone.sys
SYSTEM_SOUND_DRIVER_VERSION
SYSTEM_SOUND_DRIVER_LANGUAGE
SYSTEM_SOUND_DRIVER_DATE 7/28/2017 00:00:00
SYSTEM_SOUND Speakers (Steam Streaming Speakers)
SYSTEM_SOUND_DEVICE_ID {66D186C1-8038-4839-83E7-CAC75E188300}
SYSTEM_SOUND_DEVICE_NAME SteamStreamingSpeakers.sys
SYSTEM_SOUND_DRIVER_VERSION
SYSTEM_SOUND_DRIVER_LANGUAGE
SYSTEM_SOUND_DRIVER_DATE 7/20/2017 00:00:00
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SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0038.0021
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/21/2019 00:00:00
SYSTEM_SOUND Headset Earphone (3- Arctis 7 Chat)
SYSTEM_SOUND_DEVICE_ID {D0A241C4-685C-49CB-8166-5CC4623590DF}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.17763.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/14/2018 00:00:00
SYSTEM_SOUND Headphones (3- Arctis 7 Game)
SYSTEM_SOUND_DEVICE_ID {F70292AF-6F10-4C12-B302-BDCBE8FAEAD6}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.17763.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/14/2018 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
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SYSTEM_INPUT {19F3B4B0-2A46-11E9-8003444553540000}
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SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {19F402D0-2A46-11E9-8006444553540000}
SYSTEM_INPUT_NAME HIDI2C Device
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SYSTEM_INPUT {083C1A50-660F-11E9-8002444553540000}
SYSTEM_INPUT_NAME Razer Goliathus Chroma Extended
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SYSTEM_INPUT {19F429E0-2A46-11E9-8008444553540000}
SYSTEM_INPUT_NAME Razer Blade
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SYSTEM_INPUT {083C1A50-660F-11E9-8003444553540000}
SYSTEM_INPUT_NAME Razer Goliathus Chroma Extended
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {19F450F0-2A46-11E9-800A444553540000}
SYSTEM_INPUT_NAME HIDI2C Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {19F4C620-2A46-11E9-800D444553540000}
SYSTEM_INPUT_NAME Razer Mamba Wireless
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SYSTEM_INPUT {083C4160-660F-11E9-8004444553540000}
SYSTEM_INPUT_NAME Razer Goliathus Chroma Extended
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SYSTEM_INPUT {19F51440-2A46-11E9-800E444553540000}
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SYSTEM_INPUT {19F53B50-2A46-11E9-800F444553540000}
SYSTEM_INPUT_NAME Razer Mamba Wireless
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {19F53B50-2A46-11E9-8010444553540000}
SYSTEM_INPUT_NAME Razer Mamba Wireless
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {19F450F0-2A46-11E9-800B444553540000}
SYSTEM_INPUT_NAME Razer Blade
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
FFXIV Boot Ver. 2019.11.01.0000.0001
In-Game Bugs - Post New Thread - Opera
Films & TV
Final Fantasy XIV A Realm Reborn
NVIDIA GeForce Overlay
Microsoft Edge
Microsoft Edge
Microsoft Edge
Settings
Settings
Microsoft Store
Microsoft Store
Steam
Blizzard Battle.net
Friends List
FINAL FANTASY XIV
Telegram (23)
#pokemans - Discord


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Adobe Flash Player 32 PPAPI
Audacity 2.3.1
Battle.net
Borderlands 3
Chromatics
NVIDIA G-SYNC Pendulum Demo
Google Chrome
Heroes of the Storm
League of Legends
Origin
Overwatch
PCSX2 - Playstation 2 Emulator
Puyo Puyo Sun
qBittorrent 4.1.6
Razer Synapse
Steam
TeamViewer 14
World of Warcraft
Intel(R) Wireless Bluetooth(R)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
WD Drive Utilities
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.50727
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.50727
Java 8 Update 231
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.50727
Intel Driver && Support Assistant
Intel® PROSet/Wireless Software
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
osu!
The Sims™ 4
Java Auto Updater
Anthem™
Microsoft Visual C++ 2017 Redistributable (x86) - 14.13.26020
Google Update Helper
Intel(R) Dynamic Platform and Thermal Framework
Horizon
Horizon
GOG Galaxy
Teams Machine-Wide Installer
WD Drive Utilities
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.23.27820
Microsoft Visual C++ 2017 x86 Additional Runtime - 14.13.26020
Microsoft VC++ redistributables repacked.
Samsung_MonSetup
Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.13.26020
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.60610
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Intel® Driver & Support Assistant
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.60610
Epic Games Launcher
TunnelBear
Intel(R) Trusted Connect Services Client
Adobe Refresh Manager
Adobe Acrobat Reader DC
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Launcher Prerequisites (x64)
Intel(R) Trusted Connect Service Client x86
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
TunnelBear
Intel(R) Chipset Device Software
Cities Skylines
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Intel(R) Processor Graphics
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.50727
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
Nexus Mod Manager
7-Zip 18.06 (x64)
CCleaner
CPUID CPU-Z 1.87
Mozilla Firefox 70.0.1 (x64 ja)
Mozilla Maintenance Service
Notepad++ (64-bit x64)
Microsoft Office 365 - en-us
Microsoft Office 365 ProPlus - en-us
Oculus
Counter-Strike
Dota Underlords
Quake II RTX
Scribblenauts Unlimited
Warframe
Path of Exile
Counter-Strike: Source
SimCity 4 Deluxe
SteamVR
Borderlands: The Pre-Sequel
Street Fighter V
Portal Stories: Mel
FINAL FANTASY XIV Online
Battleborn
Wallpaper Engine
Stories: The Path of Destinies
Bastard Bonds
The Elder Scrolls V: Skyrim Special Edition
Puyo Puyo™Tetris®
Left 4 Dead 2
Dota 2
Rez Infinite
FINAL FANTASY XV WINDOWS EDITION
Sonic Generations
Counter-Strike: Global Offensive
SteelSeries Engine 3.16.1
VLC media player
Vulkan Run Time Libraries 1.0.65.1
Intel(R) Management Engine Components
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Malwarebytes version 4.0.4.49
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Blender
Intel(R) Management Engine Driver
Intel(R) Chipset Device Software
Epic Games Launcher Prerequisites (x64)
paint.net
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
Intel(R) Management Engine Components
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.23.27820
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.50727
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Intel(R) Computing Improvement Program
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.23.27820
Intel(R) Management Engine Components
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.50727
Microsoft VC++ redistributables repacked.
NVIDIA Graphics Driver 441.08
NVIDIA GeForce Experience 3.20.1.57
NVIDIA Optimus Update 38.0.2.0
NVIDIA PhysX System Software 9.19.0218
NVIDIA Update 38.0.2.0
NVIDIA SHIELD Streaming
NVIDIA HD Audio Driver 1.3.38.21
NVIDIA Install Application
NVIDIA ABHub
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NetworkService Container
NVAPI Monitor plugin for NvContainer
NVIDIA Session Container
NVIDIA User Container
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.20.1.57
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA USBC Driver 1.38.831.832
NVIDIA Virtual Audio 4.13.0.0
Intel(R) Trusted Connect Service Client x64
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Intel® PROSet/Wireless WiFi Software
Intel(R) PRO/Wireless Driver


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Battle.net\Battle.net.exe 0000717C
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00004EBC
C:\Program Files (x86)\Razer\Razer Services\Razer Central\CefSharp.BrowserSubprocess.exe 00007374
C:\Program Files (x86)\Razer\Razer Services\Razer Central\Razer Central.exe 00000500
C:\Program Files (x86)\Razer\Synapse3\Service\..\UserProcess\Razer Synapse Service Process.exe 00003224
C:\Program Files (x86)\Razer\Synapse3\WPFUI\Framework\Razer Synapse 3 Host\Razer Synapse 3.exe 000075A4
C:\Program Files (x86)\Steam\GameOverlayUI.exe 00001408
C:\Program Files (x86)\Steam\Steam.exe 000020A0
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00002D74
C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivboot.exe 00001198
C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe 000079E4
C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 00000CC8
C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online\game\ffxiv_dx11.exe 00003A38
C:\Program Files\Intel\SUR\QUEENCREEK\x64\esrv.exe 000076DC
C:\Program Files\Malwarebytes\Anti-Malware\mbamtray.exe 00003DBC
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 00003148
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00007398
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2019.19071.17920.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 0000496C
C:\Program Files\WindowsApps\Microsoft.WindowsStore_11911.1001.9.0_x64__8wekyb3d8bbwe\WinStore.App.exe 000068AC
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.19102.525.0_x64__8wekyb3d8bbwe\YourPhone.exe 000065A0
C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.19101.10711.0_x64__8wekyb3d8bbwe\Video.UI.exe 00001648
C:\ProgramData\Battle.net\Agent\Agent.6899\Agent.exe 00003F94
C:\Users\kazbo\AppData\Local\Discord\app-0.0.305\Discord.exe 00000EF0
C:\Users\kazbo\AppData\Local\Programs\Opera\65.0.3467.48\opera.exe 00003978
C:\Users\kazbo\AppData\Local\Programs\Opera\65.0.3467.48\opera_crashreporter.exe 00000078
C:\Users\kazbo\AppData\Roaming\Telegram Desktop\Telegram.exe 000052BC
C:\Windows\Explorer.EXE 00002BF0
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00000874
C:\Windows\System32\CompPkgSrv.exe 00002408
C:\Windows\System32\DriverStore\FileRepository\cui_dc_comp.inf_amd64_b4d94f3e41ceb839\igfxEM.exe 0000113C
C:\Windows\System32\GameBarPresenceWriter.exe 000024C8
C:\Windows\System32\MicrosoftEdgeCP.exe 000067E4
C:\Windows\System32\RtkAudUService64.exe 000022A8
C:\Windows\System32\RuntimeBroker.exe 0000710C
C:\Windows\System32\SecurityHealthSystray.exe 00006438
C:\Windows\System32\smartscreen.exe 00007854
C:\Windows\System32\svchost.exe 00001470
C:\Windows\SystemApps\InputApp_cw5n1h2txyewy\WindowsInternal.ComposableShell.Experiences.TextInput.InputApp.exe 00006960
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00004F70
C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe 000042F8
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\RemindersServer.exe 000033C4
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 000025D0
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00003B3C
C:\Windows\system32\ApplicationFrameHost.exe 000026E4
C:\Windows\system32\DllHost.exe 00006368
C:\Windows\system32\MicrosoftEdgeSH.exe 00005FB4
C:\Windows\system32\SettingSyncHost.exe 0000363C
C:\Windows\system32\backgroundTaskHost.exe 000055B4
C:\Windows\system32\browser_broker.exe 000048D0
C:\Windows\system32\conhost.exe 00003984
C:\Windows\system32\sihost.exe 0000441C
C:\Windows\system32\svchost.exe 00004664
C:\Windows\system32\taskhostw.exe 00006624

-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-


Laptop Model Name: Razer Blade 15 (Early 2019) - RTX 2070
Laptop Model Number: N/A

Gamepad Manufacturer: N/A
Gamepad Model Name: N/A
Gamepad Part Number: N/A

Browser Information
- Name and version of the browser currently in-use: Opera
- Internet Explorer Version: Unknown

------------------------------------------------------

■ PS4 Specs

Model Number of the PlayStation®4 You Are Using
- Model Number: CUH-1001A

Model Number of the PlayStation®Vita You Are Using
- Model Number: N/A

Information About the Peripherals You Are Using
-Type: Keyboard
-Maker: Steelseries
-Model Number: N/A