Can you please do a maint to check for/fix problems with FPS/Dx11 etc errors

Can you guys please do a maint to work on some of these errors that people are having.

I have had the same error since july 4/5th thats 4months on the same error not different errors THE SAME ISSUE, it all happened when you guys messed with the fps cap and then removed it. my pc freezes at high fps.

I have returned the pc to the company that built it came back perfectly fine, swapped out gpu etc tested at max settings its fine.. .its your game thats the problem

I cant go 20 mins without it freezing my pc can perfectly handle any game in 4k max settings, before your maint i could run non stop 144 in everything now i cant set higher than 36(and no setting that low to play is not the right solution, that's a solution where you dont have to do anything and i have to cripple my pc)

seriously no more copy and paste answers, provide some fixes or provide either free game time or refunds for people such as me who cant play longer than 20 minutes every time they login

again it has nothing to do with my side it has something to do server side something there doesn't agree with my rtx 2080 ti. with as good as a pc i have i shouldnt have to hinder my play. it makes it pretty hard to stream ff14 when my pc freezes every 20 minutes and i have to keep powering it off and on




-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\pattr\Documents
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (18362.19h1_release.190318-1202)
SYSTEM_CPU Intel(R) Core(TM) i9-9900K CPU @ 3.60GHz (16 CPUs), ~3.6GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 16 SYSTEM_CORE_PHYSICS 8
SYSTEM_BIOS 1.00
SYSTEM_LANGUAGE English (Regional Setting: English)
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SYSTEM_PAGE_FILE 37570.234MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 930.909GB SYSTEM_FREEDISC_SPACE 792.556GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce RTX 2080 Ti
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce RTX 2080 Ti
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 11048.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 16353.117 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (75Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_908ce7c301d9e0c2\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_908ce7c301d9e0c2\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_908ce7c301d9e0c2\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_908ce7c301d9e0c2\nvldumdx.dll
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SYSTEM_GRAPHICS_DRIVER_DATE 11/19/2019 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
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SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce RTX 2080 Ti
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
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SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 11048.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 16353.117 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 2560 x 1440 (32 bit) (144Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_908ce7c301d9e0c2\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_908ce7c301d9e0c2\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_908ce7c301d9e0c2\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_908ce7c301d9e0c2\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.4141
SYSTEM_GRAPHICS_DRIVER_DATE 11/19/2019 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
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SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND System (TC-Helicon GoXLR)
SYSTEM_SOUND_DEVICE_ID {C4478563-B293-4567-91C0-50CC5E04236A}
SYSTEM_SOUND_DEVICE_NAME goxlr_audioks.sys
SYSTEM_SOUND_DRIVER_VERSION 4.67.0000.0000
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/28/2019 00:00:00
SYSTEM_SOUND Chat (TC-Helicon GoXLR)
SYSTEM_SOUND_DEVICE_ID {5C197B74-1036-4500-9FF0-9649B6CCB065}
SYSTEM_SOUND_DEVICE_NAME goxlr_audioks.sys
SYSTEM_SOUND_DRIVER_VERSION 4.67.0000.0000
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/28/2019 00:00:00
SYSTEM_SOUND Game (TC-Helicon GoXLR)
SYSTEM_SOUND_DEVICE_ID {806BAAE1-EFF0-4B39-BA66-EABF032A5DF3}
SYSTEM_SOUND_DEVICE_NAME goxlr_audioks.sys
SYSTEM_SOUND_DRIVER_VERSION 4.67.0000.0000
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/28/2019 00:00:00
SYSTEM_SOUND Sample (TC-Helicon GoXLR)
SYSTEM_SOUND_DEVICE_ID {D0B16817-7941-493B-9541-A11745A21167}
SYSTEM_SOUND_DEVICE_NAME goxlr_audioks.sys
SYSTEM_SOUND_DRIVER_VERSION 4.67.0000.0000
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/28/2019 00:00:00
SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {D49DA556-7A77-451A-8BA6-BC069BEFFAAC}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8010
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 12/6/2016 00:00:00
SYSTEM_SOUND Music (TC-Helicon GoXLR)
SYSTEM_SOUND_DEVICE_ID {F5F99B7F-7033-4CBF-B684-713C52F5CD6A}
SYSTEM_SOUND_DEVICE_NAME goxlr_audioks.sys
SYSTEM_SOUND_DRIVER_VERSION 4.67.0000.0000
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/28/2019 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E83F42E0-1032-11E9-8001444553540000}
SYSTEM_INPUT_NAME USB OPTICAL MOUSE
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SYSTEM_INPUT {FA0D7FD0-7D5D-11E9-8001444553540000}
SYSTEM_INPUT_NAME Razer Cynosa Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {FA0DA6E0-7D5D-11E9-8002444553540000}
SYSTEM_INPUT_NAME Razer Cynosa Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {FA0DA6E0-7D5D-11E9-8003444553540000}
SYSTEM_INPUT_NAME Razer Cynosa Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E83F69F0-1032-11E9-8003444553540000}
SYSTEM_INPUT_NAME USB OPTICAL MOUSE
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 669 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E83F9100-1032-11E9-8004444553540000}
SYSTEM_INPUT_NAME USB OPTICAL MOUSE
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {FA0DCDF0-7D5D-11E9-8004444553540000}
SYSTEM_INPUT_NAME Razer Cynosa Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Technical Support - Post New Thread - Google Chrome
Settings
Settings
Mail
Inbox - Gmail ‎- Mail
Microsoft Store
Microsoft Store
GOXLR App
NVIDIA GeForce Overlay


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Advanced Combat Tracker (remove only)
MSI Afterburner 4.6.2
ASRRGBLED v1.0.20
Driver Booster 7
Google Chrome
HD Tune Pro 5.75
IObit Software Updater
Notepad++ (32-bit x86)
OBS Studio
OpenAL
Razer Synapse
Game Capture HD60 v2.1.1.5
TC-Helicon GoXLR USB Audio Driver v4.67.0
SpeedFan (remove only)
Steam
StreamElements OBS.Live
TeamViewer
Unknown File Handler
Webroot SecureAnywhere
Intel(R) Wireless Bluetooth(R)
PCFaxTx
Intel Processor Diagnostic Tool 64bit
Brother Printer Driver
BrLogRx
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.21.27702
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.21.27702
Java 8 Update 231
FINAL FANTASY XIV ONLINE
Intel® PROSet/Wireless Software
BrSupportTools
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
SoftwareUpdateNotification
HowToGuide
StatusMonitor
BrLauncher
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.21.27702
Java Auto Updater
Team Group AURA DRAM Component
Brother PCFax Driver
ASUS GLCKIO2 Driver
ScannerUtilityInstaller
Google Update Helper
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.40660
KingMax AURA DRAM Component
PC-FAXReceive
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.40660
SlimDX SDK (January 2012)
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.23.27820
NetworkRepairTool
Realtek Ethernet Controller Driver
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
ControlCenter4
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
XPG RGB SYNC Beta
Adobe Refresh Manager
Adobe Acrobat Reader DC
Intel(R) Online Connect Software Asset Manager
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Dragon Center
Essencore AURA DRAM Component
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Project64 version 2.3.2.202
Intel(R) Trusted Connect Services Client
Intel(R) Trusted Connect Service Client x86
GOXLR App version 1.1.0.91
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Minecraft Launcher
Microsoft XNA Framework Redistributable 4.0 Refresh
Microsoft VC++ redistributables repacked.
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.40660
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.40660
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Realtek High Definition Audio Driver
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
UsbRepairTool
Brother Scanner Driver
RemoteSetup
Blade & Soul Launcher Bundle
ControlCenter4 CSDK
Intel(R) Chipset Device Software
FF Logs Uploader 2.2.2
Logitech Capture
cFosSpeed 10.51
CPUID CPU-Z MSI 1.90
CPUID CPU-Z 1.90
CPUID HWMonitor 1.41
Microsoft Office 365 - en-us
Intel(R) Network Connections 23.5.0.0
The Elder Scrolls Online
Don't Starve Together
VLC media player
WinRAR 5.71 (64-bit)
Intel(R) Management Engine Driver
Intel Processor Diagnostic Tool 64bit
Intel(R) Management Engine Components
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
ADATA AURA DRAM Component
Update for Windows 10 for x64-based Systems (KB4023057)
Elgato Stream Deck
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Intel(R) Management Engine Components
Geil AURA DRAM Component
G.SKILL AURA DRAM Component
Intel® Online Connect Access
UpdateAssistant
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.40660
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Elgato Control Center
FF Logs Uploader 4.0.8
Intel(R) Management Engine Components
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component 64-bit Registration
Intel(R) Network Connections 23.5.0.0
Intel(R) Chipset Device Software
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.23.27820
Microsoft VC++ redistributables repacked.
Intel® Online Connect
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.23.27820
Elgato Game Capture HD
NVIDIA Graphics Driver 441.41
NVIDIA GeForce Experience 3.20.1.57
NVIDIA Optimus Update 38.0.2.0
NVIDIA PhysX System Software 9.19.0218
NVIDIA Update 38.0.2.0
NVIDIA SHIELD Streaming
NVIDIA HD Audio Driver 1.3.38.21
NVIDIA Install Application
NVIDIA ABHub
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NetworkService Container
NVAPI Monitor plugin for NvContainer
NVIDIA Session Container
NVIDIA User Container
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.20.1.57
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA USBC Driver 1.38.831.832
NVIDIA Virtual Audio 4.13.0.0
Essencore AURA DRAM Component
Intel(R) Trusted Connect Service Client x64
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.40660
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Intel® PROSet/Wireless WiFi Software
KingMax AURA DRAM Component
Intel(R) PRO/Wireless Driver
Team Group AURA DRAM Component


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00003BAC
C:\Program Files (x86)\LightingService\1.00.35\AsRogAuraGpuDllServer.exe 000023C0
C:\Program Files (x86)\MSI\Dragon Center\APP_Dragon_Center_Keeper.exe 00002B40
C:\Program Files (x86)\MSI\Dragon Center\CC_Engine_x64.exe 00002DD8
C:\Program Files (x86)\MSI\Dragon Center\StorageMonitor\StorageMonitor.exe 00002BE4
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00002CD0
C:\Program Files (x86)\Razer\Razer Services\Razer Central\CefSharp.BrowserSubprocess.exe 00003B74
C:\Program Files (x86)\Razer\Razer Services\Razer Central\Razer Central.exe 0000374C
C:\Program Files (x86)\Razer\Synapse3\Service\..\UserProcess\Razer Synapse Service Process.exe 000004EC
C:\Program Files (x86)\Razer\Synapse3\WPFUI\Framework\Razer Synapse 3 Host\Razer Synapse 3.exe 000035F0
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 000037E8
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00002844
C:\Program Files (x86)\TC-Helicon\GOXLR\GoXLR App.exe 00003080
C:\Program Files\Elgato\StreamDeck\QtWebEngineProcess.exe 000034A0
C:\Program Files\Elgato\StreamDeck\StreamDeck.exe 00002114
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 0000339C
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00002210
C:\Program Files\NVIDIA Corporation\ShadowPlay\nvsphelper64.exe 00002EC8
C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe 000023E8
C:\Program Files\TC-Helicon\GoXLR_Audio_Driver\W10_x64\GoXLRAudioCplApp.exe 00003B6C
C:\Program Files\Webroot\WRSA.exe 00002148
C:\Program Files\WindowsApps\Microsoft.WindowsStore_11911.1001.9.0_x64__8wekyb3d8bbwe\WinStore.App.exe 000049CC
C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_16005.12228.20206.0_x64__8wekyb3d8bbwe\HxOutlook.exe 000050DC
C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_16005.12228.20206.0_x64__8wekyb3d8bbwe\HxTsr.exe 00004058
C:\Users\pattr\AppData\Roaming\Elgato\StreamDeck\Plugins\com.barraider.spotify.sdPlugin\com.barraider.spotify.exe 00003490
C:\WINDOWS\Explorer.EXE 0000247C
C:\WINDOWS\System32\svchost.exe 00004594
C:\WINDOWS\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00002A90
C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00001B10
C:\WINDOWS\system32\ApplicationFrameHost.exe 000049B8
C:\WINDOWS\system32\DllHost.exe 0000223C
C:\WINDOWS\system32\SearchFilterHost.exe 00003690
C:\WINDOWS\system32\conhost.exe 00003498
C:\WINDOWS\system32\ctfmon.exe 000006B0
C:\WINDOWS\system32\sihost.exe 00002280
C:\WINDOWS\system32\svchost.exe 000025C8
C:\WINDOWS\system32\taskhostw.exe 00000930
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00000D1C
C:\Windows\SysWOW64\muachost.exe 0000203C
C:\Windows\System32\RuntimeBroker.exe 00004914
C:\Windows\System32\SecurityHealthSystray.exe 000032F0
C:\Windows\System32\smartscreen.exe 000042C0

Good afternoon and thank you for the reply.

Would you be able to to submit a bug report? The form can be found on the post in the following link:

http://forum.square-enix.com/ffxiv/forums/632

Thank you for visiting the Final Fantasy XIV Technical Support Forums