Launcher won't open - no error messages

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11-28-2019, 12:21 AM
Zaelryn

Launcher won't open - no error messages

I am unnable to start the game.

I start the launcher, or run ffxivboot.exe and the gray screen with game name appears. After a few seconds the screen disappears but the launcher doesn't load. There are no error messages.

All drivers are up to date, I tried rebooting several times and there are no background overlays.

I am sending the system info bellow:

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Eduardo\Documents
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride <local>

-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (18362.19h1_release.190318-1202)
SYSTEM_CPU Intel(R) Core(TM) i5-6600 CPU @ 3.30GHz (4 CPUs), ~3.3GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS 0304
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16321.676MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 18753.676MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 232.284GB SYSTEM_FREEDISC_SPACE 143.436GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.512GB SYSTEM_FREEDISC_SPACE 920.681GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1080
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 1080
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8079.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8160.838 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_71164464ccd46ae5\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_71164464ccd46ae5\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_71164464ccd46ae5\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_71164464ccd46ae5\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.4108
SYSTEM_GRAPHICS_DRIVER_DATE 10/21/2019 21:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1080
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP GeForce GTX 1080
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8079.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8160.838 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1360 x 768 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_71164464ccd46ae5\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_71164464ccd46ae5\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_71164464ccd46ae5\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_71164464ccd46ae5\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.4108
SYSTEM_GRAPHICS_DRIVER_DATE 10/21/2019 21:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {4E7A4BDF-62AE-4965-A000-45E05D6865A2}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8581
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 11/27/2018 00:00:00
SYSTEM_SOUND Realtek HD Audio 2nd output (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {02102F80-3B63-4D30-85B0-3EF303CF197D}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8581
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 11/27/2018 00:00:00
SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {876DF025-9507-4A3A-A606-96129310C7CF}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8581
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 11/27/2018 00:00:00
SYSTEM_SOUND 23MP55 (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {C44FA8E0-F318-4C31-959B-2B025522AE12}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0038.0021
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/21/2019 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9DBCBE10-D679-11E9-8001444553540000}
SYSTEM_INPUT_NAME Trigger gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9DBFA440-D679-11E9-8003444553540000}
SYSTEM_INPUT_NAME Trigger gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9DC08EA0-D679-11E9-8004444553540000}
SYSTEM_INPUT_NAME Trigger gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 18 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9DBE1DA0-D679-11E9-8002444553540000}
SYSTEM_INPUT_NAME Razer Ouroboros
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9DC3EA00-D679-11E9-8005444553540000}
SYSTEM_INPUT_NAME Razer Ouroboros
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9DC3EA00-D679-11E9-8006444553540000}
SYSTEM_INPUT_NAME Razer Ouroboros
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9DC41110-D679-11E9-8007444553540000}
SYSTEM_INPUT_NAME Razer Ouroboros
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0

-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

boot
Technical Support - Post New Thread - Mozilla Firefox
Microsoft Store
FF14 5.1 Crafting Rotations and Gearing Guide — FFXIV Crafting & Gathering Guide - Mozilla Firefox
Microsoft Store

-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Driver Booster 6
Steam
Razer Synapse
Samsung Magician
FINAL FANTASY XIV ONLINE
Microsoft Visual C++ 2017 Redistributable (x64) - 14.16.27012
Microsoft Visual C++ 2017 Redistributable (x86) - 14.16.27012
Microsoft Visual C++ 2017 X86 Minimum Runtime - 14.16.27012
Adobe Refresh Manager
Adobe Acrobat Reader DC
Microsoft Visual C++ 2017 X86 Additional Runtime - 14.16.27012
Realtek High Definition Audio Driver
Mozilla Firefox 70.0.1 (x64 en-US)
Mozilla Maintenance Service
No Man's Sky
Vulkan Run Time Libraries 1.0.61.0
RAPID Mode
Warsaw 2.10.1.3 64 bits
Update for Windows 10 for x64-based Systems (KB4023057)
Malwarebytes version 3.8.3.2965
Update for Windows 10 for x64-based Systems (KB4480730)
Microsoft Visual C++ 2017 X64 Minimum Runtime - 14.16.27012
NoPing
NVIDIA Ansel
NVIDIA Control Panel 441.08
NVIDIA Install Application
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NoPing V15.5
Windows Packet Filter (64 bit)
Microsoft Visual C++ 2017 X64 Additional Runtime - 14.16.27012

-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\IObit\Driver Booster\6.6.0\Pub\PubMonitor.exe 00002E84
C:\Program Files (x86)\Samsung\Samsung Magician\SamsungMagician.exe 000028AC
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00002D08
C:\Program Files\Malwarebytes\Anti-Malware\mbamtray.exe 00001980
C:\Program Files\Mozilla Firefox\firefox.exe 000004D8
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.54.91.0_x64__kzf8qxf38zg5c\SkypeApp.exe 00001E4C
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.54.91.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 00001E6C
C:\Program Files\WindowsApps\Microsoft.WindowsStore_11911.1001.9.0_x64__8wekyb3d8bbwe\WinStore.App.exe 00002AE0
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.19102.525.0_x64__8wekyb3d8bbwe\YourPhone.exe 00001E54
C:\WINDOWS\Explorer.EXE 00001410
C:\WINDOWS\System32\rundll32.exe 00001164
C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00001A38
C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00002D30
C:\WINDOWS\system32\ApplicationFrameHost.exe 00002AAC
C:\WINDOWS\system32\DllHost.exe 00002B10
C:\WINDOWS\system32\SettingSyncHost.exe 00001824
C:\WINDOWS\system32\ctfmon.exe 0000084C
C:\WINDOWS\system32\sihost.exe 00000A34
C:\WINDOWS\system32\svchost.exe 00000544
C:\WINDOWS\system32\taskhostw.exe 000009CC
C:\Windows\System32\RuntimeBroker.exe 00002AF4
C:\Windows\System32\smartscreen.exe 00002A10
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00001BBC
11-28-2019, 04:14 AM
Dynratygus

Good morning and thank you for the reply.

How long have you been experiencing this issue? Have you tried uninstalling and reinstalling the game?

Thank you visiting the Final Fantasy XIV Technical Support Forums
11-30-2019, 12:02 AM
Zaelryn

Quote:

How long have you been experiencing this issue?

The issue is happening ever since the new launcher was released. It seems to occur on and off again, the launcher would start again after a reboot, but it seems to be happening more often and rebooting was not working anymore.

Quote:

Have you tried uninstalling and reinstalling the game?

Following your suggestion, I uninstalled the game and reinstalled. When I opened the launcher the same problem occurrred, it didn't open and I couldn't download the game.

Later I tried again and then the launcher opened. I downloaded the game and was able to play.

This morning, right after turning on the pc for the first time, the launcher wouldn't open again. I restarted the pc and then the launcher was able to start. So, the reinstall doesn't seem to have really helped since the error still occurs at random.

Here are again the system settings now that the launcher is running:

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Eduardo\Documents
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride <local>

-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (18362.19h1_release.190318-1202)
SYSTEM_CPU Intel(R) Core(TM) i5-6600 CPU @ 3.30GHz (4 CPUs), ~3.3GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS 0304
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16321.676MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 18753.676MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 232.284GB SYSTEM_FREEDISC_SPACE 141.247GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.512GB SYSTEM_FREEDISC_SPACE 920.494GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1080
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 1080
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8079.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8160.838 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_71164464ccd46ae5\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_71164464ccd46ae5\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_71164464ccd46ae5\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_71164464ccd46ae5\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.4108
SYSTEM_GRAPHICS_DRIVER_DATE 10/21/2019 21:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1080
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP GeForce GTX 1080
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8079.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8160.838 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1360 x 768 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_71164464ccd46ae5\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_71164464ccd46ae5\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_71164464ccd46ae5\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_71164464ccd46ae5\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.4108
SYSTEM_GRAPHICS_DRIVER_DATE 10/21/2019 21:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {4E7A4BDF-62AE-4965-A000-45E05D6865A2}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8581
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 11/27/2018 00:00:00
SYSTEM_SOUND Realtek HD Audio 2nd output (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {02102F80-3B63-4D30-85B0-3EF303CF197D}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8581
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 11/27/2018 00:00:00
SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {876DF025-9507-4A3A-A606-96129310C7CF}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8581
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 11/27/2018 00:00:00
SYSTEM_SOUND 23MP55 (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {C44FA8E0-F318-4C31-959B-2B025522AE12}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0038.0021
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/21/2019 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9DBCBE10-D679-11E9-8001444553540000}
SYSTEM_INPUT_NAME Trigger gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9DBFA440-D679-11E9-8003444553540000}
SYSTEM_INPUT_NAME Trigger gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9DC08EA0-D679-11E9-8004444553540000}
SYSTEM_INPUT_NAME Trigger gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 18 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9DBE1DA0-D679-11E9-8002444553540000}
SYSTEM_INPUT_NAME Razer Ouroboros
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9DC3EA00-D679-11E9-8005444553540000}
SYSTEM_INPUT_NAME Razer Ouroboros
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9DC3EA00-D679-11E9-8006444553540000}
SYSTEM_INPUT_NAME Razer Ouroboros
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9DC41110-D679-11E9-8007444553540000}
SYSTEM_INPUT_NAME Razer Ouroboros
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0

-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Launcher won't open - no error messages - Reply to Topic - Mozilla Firefox
Microsoft Text Input Application
Settings
Settings
Microsoft Store
Microsoft Store

-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Driver Booster 6
Steam
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Razer Synapse
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Samsung Magician
FINAL FANTASY XIV ONLINE
Microsoft Visual C++ 2017 Redistributable (x64) - 14.16.27012
Microsoft Visual C++ 2017 Redistributable (x86) - 14.16.27012
Microsoft Visual C++ 2017 X86 Minimum Runtime - 14.16.27012
Adobe Refresh Manager
Adobe Acrobat Reader DC
Microsoft Visual C++ 2017 X86 Additional Runtime - 14.16.27012
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Realtek High Definition Audio Driver
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
7-Zip 19.00 (x64)
Mozilla Firefox 70.0.1 (x64 en-US)
Mozilla Maintenance Service
No Man's Sky
Vulkan Run Time Libraries 1.0.61.0
RAPID Mode
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Warsaw 2.10.1.3 64 bits
Update for Windows 10 for x64-based Systems (KB4023057)
Malwarebytes version 3.8.3.2965
Update for Windows 10 for x64-based Systems (KB4480730)
Microsoft Visual C++ 2017 X64 Minimum Runtime - 14.16.27012
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
NVIDIA Ansel
NVIDIA Control Panel 441.08
NVIDIA Install Application
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
Microsoft Visual C++ 2017 X64 Additional Runtime - 14.16.27012

-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 0000275C
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00002998
C:\Program Files\Malwarebytes\Anti-Malware\mbamtray.exe 000034A8
C:\Program Files\Mozilla Firefox\firefox.exe 000032AC
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.54.91.0_x64__kzf8qxf38zg5c\SkypeApp.exe 000007AC
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.54.91.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 00001648
C:\Program Files\WindowsApps\Microsoft.WindowsStore_11911.1001.9.0_x64__8wekyb3d8bbwe\WinStore.App.exe 000022B4
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.19102.525.0_x64__8wekyb3d8bbwe\YourPhone.exe 000031B8
C:\WINDOWS\Explorer.EXE 00000600
C:\WINDOWS\SystemApps\InputApp_cw5n1h2txyewy\WindowsInternal.ComposableShell.Experiences.TextInput.InputApp.exe 00002378
C:\WINDOWS\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00001F94
C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00003314
C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 000030A4
C:\WINDOWS\system32\ApplicationFrameHost.exe 00002900
C:\WINDOWS\system32\DllHost.exe 00001F4C
C:\WINDOWS\system32\SettingSyncHost.exe 00003274
C:\WINDOWS\system32\sihost.exe 00002990
C:\WINDOWS\system32\svchost.exe 00002564
C:\WINDOWS\system32\taskhostw.exe 00001F34
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00003660
C:\Windows\System32\RuntimeBroker.exe 00002AF8
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00000C2C
12-04-2019, 10:07 AM
Einmimiria

Thank you for the reply Zaelryn.

The issue sounds like it could be connection related. I'd suggest trying some of the following:

1) If you are using a wireless connection, try connecting with an Ethernet cable.

2) Make sure your anti-virus/firewall has the appropriate exceptions for Final Fantasy XIV

3) Try a clean boot. Simply open the task manager and select the 'Start up' tab. Disable everything here and restart the PC. This will make sure that no background processes are interfering with the game.

4) The game will use the Internet Explorer web browser to connect to the internet. Open Internet Explorer, then open the "Tools" setting, go to "Internet Options" and adjust the following settings:
- Under the "General" tab, please delete ALL browser history.
- Under the "Security" tab, please move the slider to the lowest possible settings or no higher than "Medium"
- Under the "Privacy" tab, click “Advanced” and select ‘Accept’ under both First Party and Third Party Cookies.
- Under the "Advanced" tab, please make sure that "Allow software to run or install even if signature is invalid" is CHECKED.
- Make sure that all SSL and TLS (EXCEPT SSL 3.0) are CHECKED. [SSL 3.0 should be UNCHECKED]
- Hit "Apply" to save the settings, and then "OK, to close the Internet Options menu.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!