Cannot proceed with story line

When submitting a bug report, please use the below template and thoroughly fill out the necessary information.

Date & Time: 22.11.2019
Frequency: Repeats
World name: Cerberus
Character name: Shialee Wigar
Retainer name: Ayanie
NPC name:
Monster name:
Class/Level: 70 Samurai
Party or solo: Party
In-game time: 8.p.m.
Area and coordinates: Ala Mhigo
Housing:
Steps:
1. After pressing "exit duty" at the end of dungeon Ala Mhigo ive got disconnected before the cutscene even got the begin
2. After logging back in after that mass disconnect i found out that there has been no progress in quest "stormblood"
3. I tried doing that dungeon about 4 times after that but still cannot finish part of the quest "Use the Duty finder to enter Ala Mhigo"
*Add more steps if necessary

Connection Specs
- Type of internet connection/provider: O2
- Modem maker/model number: no idea

■ PC Specs

To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.

-=-=-=-=- System Information -=-=-=-=-
SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (18362.19h1_release.190318-1202)
SYSTEM_CPU AMD FX(tm)-8350 Eight-Core Processor (8 CPUs), ~4.0GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS BIOS Date: 05/12/15 15:30:43 Ver: 04.06.05
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16332.285MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 17356.285MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 232.375GB SYSTEM_FREEDISC_SPACE 77.180GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.169GB SYSTEM_FREEDISC_SPACE 506.479GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 970
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 970
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 4043.500 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8166.143 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_547eeefb57db4499\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_547eeefb57db4499\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_547eeefb57db4499\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_547eeefb57db4499\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.3160
SYSTEM_GRAPHICS_DRIVER_DATE 7/17/2019 01:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-


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Browser Information
- Name and version of the browser currently in-use:Google Chrome
- Internet Explorer Version: Version 78.0.3904.108 (Official Build) (64-bit)

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■ PS4 Specs

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