Cannot use world transfer service

When submitting a bug report, please use the below template and thoroughly fill out the necessary information.

Date & Time: November 14th 2019
Frequency: Current
World name: Jenova
Character name: Arya Bloom
Retainer name: -
NPC name: -
Monster name: -
Class/Level: WHM 80
Party or solo: -
In-game time: -
Area and coordinates: -
Housing: -
Steps:
1. Contacted customer service phone number couldn't provide any help
2. Walked through internet speed and connection wasn't an issue
3. Tried different computers, internet and area of connection
*Add more steps if necessary






Browser Information
Tried almost every browser
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I transferred a character on November 9th Aria Bloom of Gilgamesh and it transferred Arya Bloom of Mateus. I received an Error 420 right after transferring after closing out the error I get Maintenance notification even though there isn't maintenance going on. Now every time I enter the World Transfer option in mog station I get error 402 and maintenance message right after it, every other area of mogstation works perfectly fine, the only time I get the error message is when I click on World Transfer option.
I never wanted Arya Bloom of (Jenova) to leave Mateus, I have no idea why or how this happened.
I'm willing to pay for the transfer back but it will not allow me to even enter the world transfer option without getting the error... I've had a friend login on his account on my computer and he didn't receive any issue. I feel lost and no one is willing to help me move forward with fixing this issue.

Greetings Aryabloom,

We're very sorry to hear that you are having technical issues with the Home World Transfer Service and with accessing areas of the Mog Station. We understand how frustrating not being able to log in due to errors can be, so we would like to assist you with resolving any issues you are experiencing.

In order for us to be able to diagnose the issue, we will need additional information regarding your PC specs and environment. Please find the bug report form at http://forum.square-enix.com/ffxiv/threads/65378 and fill out all of the requested information. You will need to create a new thread, however once we have that information from you, we will be able to escalate your issue for further investigation.

Once again we're very sorry for the trouble you are experiencing, though we look forward to hearing from you soon. Thank you for your patience and understanding!

-SQUARE ENIX MODERATOR