DX11 Errors (One more !)

Hello !

Since last week and 5.1 patch release, I was experimenting some severe DirectX11 crashes when I tried to enter in the Copied Factory 24 men raid (During loading page, just before the "Party" message).

https://imgur.com/a/igZEYs4

I've tried many manips to try to resolve this issue since then :

- Video card clean reinstalling with Display Driver Uninstaller : Crash;
- Tried launching with DX09 : Crash;
- Game reinstalling with deleting local save at My Documents > My Games : Crash;
- Unplugging all my devices and switching off bluetooth : Crash;
- Deactivating Windows security system : Crash;
- Synchronizing graphic card parameters in Full HD 1080p in 60Hz and 75Hz in Nvidia Config : Crash;
- Deleting and reinitializing FF14 config files in My Documents > Games : Crash;
- Tested in 60, 75 and unlimited FPS in FF14 config according to Hz : Crash;
- Changed install folder from my External SSD to my internal HDD : Crash;
- Switched back to old launcher : Crash;
- Tried to enter in the raid in both DF and PF : Crash;
- Tried in windowed, windowed without borders and full screen modes : Crash;
- Tried with and without my monitor : Crash;
- Did all my Windows updates : Crash;
- Downclocking GPU with MSI Afterburner : Crashed;
- Custom 3D presetting FF14 on Nvidia Control Panel using Fixed refresh rate and adaptive V-Sync : Crashed;
- Tried using W8 compatibility on launchers and FF14 DX11.exe + Admin : Crashed.

Today, seeing the advices given in other threads such as :

- Disabling overlays;
- Clean reinstalling drivers;
- Clean boot;
- Reinstalling game and clearing locally-saved data folder;
- Deactivating any anti-virus or firewalls;

I've (re)done these manips just to be sure and indeed, something has changed, but not really what I was expecting.

Well, now I'm not crashing anymore while attempting to enter in the raid because... I can't even got to there as I'm crashing while attempting to load the zone I'm currently in (Kholusia) ! Result, I can't even connect on the game... :rolleyes:

Here are the error messages I've got so far :

https://imgur.com/a/igZEYs4

https://imgur.com/a/Cq47GZ9 (When trying with DX09),

https://imgur.com/a/4dSKMse

https://imgur.com/a/fEdaxyf

Here are my system configs :

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument D:\Documents
FINAL FANTASY XIV ONLINE E:\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 3
ProxyEnable 0
ProxyServer unspecified
ProxyOverride <local>


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Famille 64 bits (6.2, version 9200) (18362.19h1_release.190318-1202)
SYSTEM_CPU Intel(R) Core(TM) i7-7700HQ CPU @ 2.80GHz (8 CPUs), ~2.8GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS GL702VMK.305
SYSTEM_LANGUAGE 日本語 (Paramètres régionaux*: 日本語)
SYSTEM_MEMORY 8144.984MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 14544.984MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 118.367GB SYSTEM_FREEDISC_SPACE 19.179GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 930.683GB SYSTEM_FREEDISC_SPACE 142.909GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 476.922GB SYSTEM_FREEDISC_SPACE 307.896GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1060
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 1060
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 6052.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 4072.492 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (75Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_dd5a0b2bf9b537a5\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_dd5a0b2bf9b537a5\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_dd5a0b2bf9b537a5\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_dd5a0b2bf9b537a5\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.4112
SYSTEM_GRAPHICS_DRIVER_DATE 10/23/2019 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE Anglais
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND VG245 (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {31ECF727-05BA-4525-ABCC-E3AC79A45C62}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0038.0021
SYSTEM_SOUND_DRIVER_LANGUAGE Anglais
SYSTEM_SOUND_DRIVER_DATE 6/21/2019 00:00:00
SYSTEM_SOUND Haut-parleurs (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {E6DADF79-8916-4F56-9D13-699C57C0B781}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7960
SYSTEM_SOUND_DRIVER_LANGUAGE Anglais
SYSTEM_SOUND_DRIVER_DATE 10/18/2016 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Souris
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Clavier
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {F18A6A50-C806-11E9-8002444553540000}
SYSTEM_INPUT_NAME Quick Fire PRO Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {F18A1C30-C806-11E9-8001444553540000}
SYSTEM_INPUT_NAME Quick Fire PRO Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {DD942B90-69F5-11E9-8004444553540000}
SYSTEM_INPUT_NAME Razer DeathAdder Essential
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {DD93B660-69F5-11E9-8003444553540000}
SYSTEM_INPUT_NAME Razer DeathAdder Essential
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SYSTEM_INPUT {DD94A0C0-69F5-11E9-8005444553540000}
SYSTEM_INPUT_NAME Razer DeathAdder Essential
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SYSTEM_INPUT {DD94C7D0-69F5-11E9-8006444553540000}
SYSTEM_INPUT_NAME Razer DeathAdder Essential
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {94AD26E0-65AE-11E7-8003444553540000}
SYSTEM_INPUT_NAME ASUS Wireless Radio Control
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {94AF49C0-65AE-11E7-8005444553540000}
SYSTEM_INPUT_NAME HIDI2C Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {94B05B30-65AE-11E7-8007444553540000}
SYSTEM_INPUT_NAME ASASTeK COMPUTER INC.
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {94AF49C0-65AE-11E7-8006444553540000}
SYSTEM_INPUT_NAME ASASTeK COMPUTER INC.
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Technical Support - Ecrire un nouveau sujet - Google Chrome
Microsoft Text Input Application
Films et TV
Films et TV


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Adobe Creative Cloud
Adobe Flash Player 32 NPAPI
Adobe After Effects 2019
MSI Afterburner 4.6.1
Adobe Media Encoder CC 2019
Application de bureau Autodesk
Battle.net
BitRaider Streaming Client
Brave
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Google Chrome
MEGAsync
Marmoset Toolbag 3
OBS Studio
Origin
Adobe Photoshop CC 2018
Adobe Premiere Pro CC 2019
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Java 8 Update 231
Microsoft Visual C++ 2017 x86 Additional Runtime - 14.15.26706
FINAL FANTASY XIV ONLINE
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.50727
Logiciel Intel® PROSet/Wireless
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Microsoft XNA Framework Redistributable 3.0
Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.15.26706
Star Wars: The Old Republic
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Java Auto Updater
Dragon Age™ II
UE4 Prerequisites (x64)
Google Update Helper
ATLAS Translation Standard V14.0 Trial Version
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Intel Driver && Support Assistant
Microsoft Visual C++ 2005 Redistributable
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Autodesk Maya 2018.1
PlayStation™Now
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
Intel® Driver & Support Assistant
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual C++ 2005 Redistributable
Google Update Helper
ATK Package
Adobe Refresh Manager
Adobe Acrobat Reader DC - Français
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Launcher Prerequisites (x64)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.40660
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.40660
Epic Games Launcher
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.40660
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Realtek High Definition Audio Driver
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Intel(R) C++ Redistributables on Intel(R) 64
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.50727
Marmoset Viewer 1.0.0
Autodesk Maya 2018
Bifrost for Maya 2018 1.5.5.0
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CCleaner
CPUID CPU-Z 1.87
DAEMON Tools Lite
Centre Souris et Claviers Microsoft
Microsoft Office 365 ProPlus - fr-fr
Redshift
Moons of Madness
Secret World Legends
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Plague Inc: Evolved
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DreadOut
METAL GEAR SOLID V: THE PHANTOM PAIN
Pillars of Eternity
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Conarium
Game of Thrones - A Telltale Games Series
Divinity: Original Sin Enhanced Edition
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Stick Fight: The Game
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RESIDENT EVIL 2 / BIOHAZARD RE:2
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VLC media player
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WebTablet FB Plugin 64 bit
ZBrush 2019
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Canon TS6000 series MP Drivers
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Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
BifrostToArnold for Maya 2018 1.5.0 Arnold-5.0.0.0
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Bifrost for Maya 2018
Autodesk License Service (x64) - 5.1.5
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2017 X64 Minimum Runtime - 14.16.27012
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Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Centre Souris et Claviers Microsoft
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Autodesk Maya 2018
Microsoft Silverlight
Office 16 Click-to-Run Licensing Component
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Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.50727
Intel(R) Computing Improvement Program
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.50727
Microsoft Visual C++ 2005 Redistributable (x64)
Microsoft HEVC Media Extension Installation for Microsoft.HEVCVideoExtension_1.0.2512.0_x64__8wekyb3d8bbwe (x64)
NVIDIA Ansel
Panneau de configuration NVIDIA 441.12
NVIDIA Pilote graphique 441.12
NVIDIA Logiciel système PhysX 9.19.0218
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NVIDIA Install Application
NVIDIA Display Container
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NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
Visual Profiler
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Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.40660
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Intel® PROSet/Wireless WiFi Software
Microsoft Visual C++ 2017 X64 Additional Runtime - 14.16.27012
Intel(R) PRO/Wireless Driver
UE4 Prerequisites (x64)


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00000ED4
C:\Program Files (x86)\Razer\Synapse3\Service\..\UserProcess\Razer Synapse Service Process.exe 00002B0C
C:\Program Files\Intel\SUR\QUEENCREEK\x64\esrv.exe 00002DDC
C:\Program Files\Microsoft Mouse and Keyboard Center\ipoint.exe 00001290
C:\Program Files\Microsoft Mouse and Keyboard Center\itype.exe 00001240
C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe 00002BD4
C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe 00002B4C
C:\Program Files\Tablet\Wacom\Wacom_TabletUser.exe 000010E4
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.19101.469.0_x64__8wekyb3d8bbwe\YourPhone.exe 000026E8
C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.19101.10711.0_x64__8wekyb3d8bbwe\Video.UI.exe 000007F4
C:\WINDOWS\Explorer.EXE 000017D4
C:\WINDOWS\System32\rundll32.exe 00001454
C:\WINDOWS\System32\svchost.exe 0000148C
C:\WINDOWS\SystemApps\InputApp_cw5n1h2txyewy\WindowsInternal.ComposableShell.Experiences.TextInput.InputApp.exe 00001EF0
C:\WINDOWS\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 000024B4
C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 000023A0
C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00002150
C:\WINDOWS\TEMP\DPTF\esif_assist_64.exe 00000498
C:\WINDOWS\system32\ApplicationFrameHost.exe 00002910
C:\WINDOWS\system32\DllHost.exe 00000258
C:\WINDOWS\system32\sihost.exe 000010CC
C:\WINDOWS\system32\svchost.exe 00002534
C:\WINDOWS\system32\taskhostw.exe 00001228
C:\Windows\System32\CompPkgSrv.exe 000021FC
C:\Windows\System32\RuntimeBroker.exe 00000428
C:\Windows\System32\SecurityHealthHost.exe 00002EE8
D:\Program Files (x86)\DAEMON Tools Lite\DTShellHlp.exe 00000DD8
E:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00002C14
E:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 000029A0

Please help, really feeling I'm hitting a wall right now... !

Fyoooh ~

Good morning and thank you for posting in the Final Fantasy XIV Technical Support Forums.

When you reinstalled the game, was it added to the C drive? If not, could you uninstall and reinstall it onto the C drive? While installing programs/games on secondary drives is normal for PC, Final Fantasy XIV communicates with the C drive constantly.

Thank you for visiting the Final Fantasy XIV Technical Support Forums

Quote:

---

Originally Posted by Dynratygus

Good morning and thank you for posting in the Final Fantasy XIV Technical Support Forums.

When you reinstalled the game, was it added to the C drive? If not, could you uninstall and reinstall it onto the C drive? While installing programs/games on secondary drives is normal for PC, Final Fantasy XIV communicates with the C drive constantly.

Thank you for visiting the Final Fantasy XIV Technical Support Forums

---

Hello,

I did what you adviced and for now, I've been able to connect on the game and enter in the new 25 men raid without any issues so it seems installing it on my external SSD kinda blocked FF14 from communicating with my C Drive when I tried to enter in the raid... So for now, it seems to have worked, I'm going to do some tests today to see if I can "trigger" the crash but it's good sign.

That was a good advice :) Thank you !

EDIT : And yes when I reinstalled it, it was on my internal HDD D Drive, not on my internal SSD C Drive.

EDIT 2 : 11/11/2019 after 3 days, still no crashes.

Good morning and thank you you for the reply

I am glad to hear that you are not receiving crashes. If the issue persist, please post again in the tech forums.


Thank you for visiting the Final Fantasy XIV Technical Support Forums.