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After I log in with the loading screen, the game is crash and show me a blue screen with the error code: video TDR failure, I ask for the staff of Microsoft, it is an error about graph adapter driver. While the error will only happen with ffxiv login, I TEST FOR other games like Dota2 and Crysis 3, and I reinstall Windows 10 twins for different versions 1903 and 1909, but it still existed. Now I only can apply for your help !!! And please tell me if you need the log file about the blue screen.
Good morning and thank you for posting in the Final Fantasy XIV Technical Support Forums.
Could you provide a screenshot of the error message in you next reply? In addition to the screenshot, please provide a system report. Simply go to the 'Config' option on te Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'
Thank you for visiting the Final Fantasy XIV Technical Support Forums.
-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-
MyDocument C:\Users\Frank\OneDrive\Documents
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride <local>
-=-=-=-=-=-=- System Information -=-=-=-=-=-=-
SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (18362.19h1_release.190318-1202)
SYSTEM_CPU Intel(R) Core(TM) i7-6920HQ CPU @ 2.90GHz (8 CPUs), ~2.9GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS FB10
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 32651.539MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 37771.539MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 476.309GB SYSTEM_FREEDISC_SPACE 227.935GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.512GB SYSTEM_FREEDISC_SPACE 600.670GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1862.891GB SYSTEM_FREEDISC_SPACE 491.250GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS Intel(R) HD Graphics 530
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP Intel(R) HD Graphics Family
SYSTEM_GRAPHICS_MAKER Intel Corporation
SYSTEM_GRAPHICS_VRAM 128.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 16325.770 MB
SYSTEM_GRAPHICS_DAC Internal
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (120Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_55ea1c9e3c7e8c44\igdumdim64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_55ea1c9e3c7e8c44\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_55ea1c9e3c7e8c44\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_55ea1c9e3c7e8c44\igd12umd64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.20.0100.7372
SYSTEM_GRAPHICS_DRIVER_DATE 10/25/2019 08:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1070
SYSTEM_GRAPHICS_DEVICE Unknown
SYSTEM_GRAPHICS_CHIP GeForce GTX 1070
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 24406 MB
SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nvgbi.inf_amd64_862161daf8a38499\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvgbi.inf_amd64_862161daf8a38499\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvgbi.inf_amd64_862161daf8a38499\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvgbi.inf_amd64_862161daf8a38499\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.4112
SYSTEM_GRAPHICS_DRIVER_DATE 10/24/2019 08:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
SYSTEM_GRAPHICS_PIXEL_SHADER
SYSTEM_GRAPHICS_VERTEX_TEXTURE
SYSTEM_SOUND Headphones (SteelSeries Arctis 5 Game)
SYSTEM_SOUND_DEVICE_ID {3A66C705-AA16-4322-B45A-C23208E8C218}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.18362.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/18/2019 00:00:00
SYSTEM_SOUND Headset Earphone (SteelSeries Arctis 5 Chat)
SYSTEM_SOUND_DEVICE_ID {05A642FC-BE62-409A-BEF8-68BE71C17EE5}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.18362.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/18/2019 00:00:00
SYSTEM_SOUND Speakers (2- High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {8D281A9D-2C93-4313-9BD1-511F446C409D}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.18362.0356
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/4/2019 00:00:00
SYSTEM_SOUND Digital Audio (S/PDIF) (2- High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {F878C5EC-C7C3-4615-A193-0FE6A6F42875}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.18362.0356
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/4/2019 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9A5C2D30-FF66-11E9-8001444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9A5C7B50-FF66-11E9-8002444553540000}
SYSTEM_INPUT_NAME ps2avrGB
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9A5CC970-FF66-11E9-8003444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9A5CC970-FF66-11E9-8004444553540000}
SYSTEM_INPUT_NAME SteelSeries Arctis 5 DOTA 2 Edition
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 2 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9A5CF080-FF66-11E9-8005444553540000}
SYSTEM_INPUT_NAME ps2avrGB
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 183 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9A5D1790-FF66-11E9-8006444553540000}
SYSTEM_INPUT_NAME ps2avrGB
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 668 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9A5D3EA0-FF66-11E9-8007444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9A5D8CC0-FF66-11E9-8008444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9A5D8CC0-FF66-11E9-8009444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9A5DB3D0-FF66-11E9-800A444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-
It always crash after I have logged in - Google Chrome
[NAOKI-Raws] 機動戦士ガンダム00 セカンドシーズン／Ep.09 「# 拭えぬ過去」 (BDrip x264 DTS-HDMA Chap).mkv - MPC-BE x64 - v1.5.4 (build 4850) beta
OneVPS - Xshell 6 (Free for Home/School)
[NAOKI-Raws] 機動戦士ガンダム00 セカンドシーズン (BDrip x264 DTS-HDMA Chap)
Calendar
Calendar
Inbox - Hotmail - Mail
Microsoft Text Input Application
Microsoft Store
Microsoft Store
Microsoft Edge
Microsoft Edge
Microsoft Edge
-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-
Advanced Combat Tracker (remove only)
AIDA64 Extreme v6.10
支付宝安全控件 4.0.0.101
Battle.net
欧路词典
Google Chrome
Xshell 6
Internet Download Manager
LAV Filters 0.74.1
Mendeley Desktop 1.19.4
MusicBee 3.3
StarCraft II
Steam
TIM
Uplay
WinSCP 5.15.5
Intel® SSD Toolbox
玲珑游戏加速器8.0
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
FINAL FANTASY XIV ONLINE
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Microsoft Visual C++ 2017 Redistributable (x86) - 14.13.26020
Google Update Helper
Intel Driver && Support Assistant
Microsoft Visual C++ 2017 Redistributable (x64) - 14.13.26020
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.21005
Microsoft Visual C++ 2017 x86 Additional Runtime - 14.13.26020
Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.13.26020
Intel® Driver & Support Assistant
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
弹弹play
Intel(R) Graphics Driver Software
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.21005
Intel® Software Installer
Xshell 6
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Intel(R) Processor Graphics
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
弹弹play
百度网盘
阿里旺旺
Microsoft Office 365 - en-us
Microsoft Office 365 - zh-cn
3DMark
The Room Three
Dota 2
BATTLETECH
Valkyria Chronicles 4
FPS Monitor
Sublime Text 3
WinRAR 5.80 beta 3 (64-bit)
Intel(R) NVME Miniport and Filter Device Management
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.13.26020
Documentation Manager
Logitech G HUB
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
Office 16 Click-to-Run Localization Component
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Intel(R) Computing Improvement Program
NVIDIA Ansel
NVIDIA Control Panel 441.12
NVIDIA Graphics Driver 441.12
NVIDIA GeForce Experience 3.20.1.57
NVIDIA Optimus Update 38.0.2.0
NVIDIA PhysX System Software 9.19.0218
NVIDIA Update 38.0.2.0
NVIDIA SHIELD Streaming
NVIDIA HD Audio Driver 1.3.38.21
NVIDIA Install Application
NVIDIA ABHub
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NetworkService Container
NVAPI Monitor plugin for NvContainer
NVIDIA Session Container
NVIDIA User Container
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.20.1.57
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.13.0.0
Microsoft Visual C++ 2017 x64 Additional Runtime - 14.13.26020
Intel(R) NVME Miniport and Filter Device Management
MPC-BE x64 1.5.4.4850
-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00004B9C
C:\Program Files (x86)\Intel\Driver and Support Assistant\DSATray.exe 00001F18
C:\Program Files (x86)\Internet Download Manager\IDMMsgHost.exe 000044D4
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00001A04
C:\Program Files (x86)\NetSarang\Xshell 6\Xshell.exe 00004FEC
C:\Program Files (x86)\NetSarang\Xshell 6\XshellCore.exe 00003D8C
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00004D08
C:\Program Files (x86)\Steam\Steam.exe 00003C98
C:\Program Files (x86)\Steam\bin\cef\cef.win7\steamwebhelper.exe 000004EC
C:\Program Files (x86)\Tencent\TIM\Bin\TIM.exe 00002384
C:\Program Files (x86)\Tencent\TIM\Bin\TXPlatform.exe 00000B6C
C:\Program Files (x86)\madVR\madHcCtrl.exe 00001CDC
C:\Program Files\Intel\SUR\QUEENCREEK\x64\esrv.exe 00000364
C:\Program Files\LGHUB\lghub.exe 000039D8
C:\Program Files\LGHUB\lghub_agent.exe 0000398C
C:\Program Files\LGHUB\logi_analytics_client.exe 00005340
C:\Program Files\MPC-BE x64\mpc-be64.exe 00000774
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00002048
C:\Program Files\WindowsApps\AppUp.IntelGraphicsExperience_1.100.1725.0_x64__8j3eq9eme6ctt\GCP.ML.BackgroundSysTray\IGCCTray.exe 00003844
C:\Program Files\WindowsApps\AppUp.IntelGraphicsExperience_1.100.1725.0_x64__8j3eq9eme6ctt\IGCC.exe 00003D34
C:\Program Files\WindowsApps\Microsoft.GamingApp_1910.1001.7.0_x64__8wekyb3d8bbwe\app\Xbox.exe 00003AE4
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.53.85.0_x64__kzf8qxf38zg5c\SkypeApp.exe 00002820
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.53.85.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 00002810
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.53.85.0_x64__kzf8qxf38zg5c\SkypeBridge\SkypeBridge.exe 00003158
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2019.19071.17920.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 00002484
C:\Program Files\WindowsApps\Microsoft.WindowsStore_11910.1001.5.0_x64__8wekyb3d8bbwe\WinStore.App.exe 00004128
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_3.34.15002.0_x64__8wekyb3d8bbwe\GameBar.exe 00001DAC
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_3.34.15002.0_x64__8wekyb3d8bbwe\GameBarFT.exe 00005068
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_3.34.15002.0_x64__8wekyb3d8bbwe\GameBarFTServer.exe 00003FCC
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.19101.469.0_x64__8wekyb3d8bbwe\YourPhone.exe 0000285C
C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_16005.12026.20368.0_x64__8wekyb3d8bbwe\HxCalendarAppImm.exe 00002AB8
C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_16005.12026.20368.0_x64__8wekyb3d8bbwe\HxOutlook.exe 000015E8
C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_16005.12026.20368.0_x64__8wekyb3d8bbwe\HxTsr.exe 00002BD0
C:\Users\Frank\AppData\Local\Microsoft\OneDrive\19.174.0902.0013\FileCoAuth.exe 000031DC
C:\Users\Frank\AppData\Local\Microsoft\OneDrive\OneDrive.exe 00003480
C:\Users\Frank\AppData\Roaming\baidu\BaiduNetdisk\YunDetectService.exe 00003B1C
C:\Windows\Explorer.EXE 00001B10
C:\Windows\System32\DataExchangeHost.exe 00000410
C:\Windows\System32\DriverStore\FileRepository\cui_dch.inf_amd64_e7523682cc7528cc\igfxEM.exe 00001398
C:\Windows\System32\MicrosoftEdgeCP.exe 0000095C
C:\Windows\System32\RuntimeBroker.exe 00002B40
C:\Windows\System32\SecurityHealthSystray.exe 00003470
C:\Windows\System32\Speech_OneCore\Common\SpeechRuntime.exe 0000253C
C:\Windows\System32\SystemSettingsBroker.exe 00001F50
C:\Windows\System32\smartscreen.exe 00003958
C:\Windows\System32\svchost.exe 0000406C
C:\Windows\SystemApps\InputApp_cw5n1h2txyewy\WindowsInternal.ComposableShell.Experiences.TextInput.InputApp.exe 000002E8
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00002CD8
C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe 00002254
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\RemindersServer.exe 000028F4
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 000023BC
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 000021C4
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 000002B4
C:\Windows\system32\ApplicationFrameHost.exe 00002744
C:\Windows\system32\DllHost.exe 000014E8
C:\Windows\system32\ETDCtrl.exe 00001450
C:\Windows\system32\MicrosoftEdgeSH.exe 000041AC
C:\Windows\system32\SearchProtocolHost.exe 000031B0
C:\Windows\system32\SettingSyncHost.exe 0000244C
C:\Windows\system32\browser_broker.exe 0000062C
C:\Windows\system32\cmd.exe 000013A4
C:\Windows\system32\conhost.exe 00002EDC
C:\Windows\system32\sihost.exe 000011C4
C:\Windows\system32\svchost.exe 000042D0
C:\Windows\system32\taskhostw.exe 00001600
C:\Windows\system32\wbem\unsecapp.exe 00003DFC
Why the forums can show my pic link by imgur share
I test for all settings，and I found that if my settings can make the game running in more than 60 fps，even in the start screen it also will crash，are u kidding me？！So it is just a high fraps bug？？？？？
Thank you for the reply ArrayCat.
When you contacted Microsoft, did they provide any troubleshooting for the issue? If the issue is the display driver, then there are a few things you may want to try.
First, try a clean reinstall of the graphics card driver if you haven't already. Also make sure that any overlays you use are disabled when playing the game.
You can also try a clean boot. Simply open the task manager and select the 'Start up' tab. Disable everything here and restart the PC. This will make sure that no background processes are interfering with the game.
Finally, if you haven't tried it, I'd recommend reinstalling the game. When you do, make sure to remove the locally-saved data folder (located My Documents > My Games > Final Fantasy XIV). Be sure to make a backup of this just in case it doesn't resolve the issue.
We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!