Game+

I noticed under the Duty Menu that the "New Game+" option is greyed out therefore not working. The character I am playing is currently doing a level 62 main Scenario quest so I thought the game+ surely would be unlocked that far into the main scenarios; what am I missing?

Did you talk to the NPC in the Waking Sands?

Ah, Wistful NPC, just before fgoing down outside stairs to Waking Sands... thanks.