can't get the quest to unlock The Striking Tree (Extreme)

Date & Time: 24-10-2019 23:50
Frequency: current
World name: Phoenix
Character name: Yue Shimizu
NPC name: Scarlet
Class/Level: Red mage 80
Party or solo: solo and party
Area and coordinates: New Gridania X9.9 Y11.4
Steps:
1. did all pre requisite quests, unlocked and played all other ARR extreme trials
2. i did buy an story unlock to the end of heavensward and a lvl 70 redmage boost
3. still can't get the Judgement Bolts and Lightning quest from Scarlet

Connection Specs
- Type of internet connection/provider: glass fiber 100mbit
- Modem maker/model number: i dunno some kpn modem

■ PC Specs



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument D:\Users\Kirituin\Documents
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NVIDIA-configuratiescherm 431.36
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-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Corsair\Corsair Gaming Headset Software\HeadsetControlPanel.exe 000033D0
C:\Program Files (x86)\Creative\Sound Blaster ZxRi\Sound Blaster ZxRi Control Panel\CTJckCfg.exe 00003214
C:\Program Files (x86)\Creative\Sound Blaster ZxRi\Sound Blaster ZxRi Control Panel\SBZxRi.exe 000031E0
C:\Program Files (x86)\Dropbox\Client\83.4.152\QtWebEngineProcess.exe 00003570
C:\Program Files (x86)\Dropbox\Client\Dropbox.exe 00001900
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 000059C4
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 000024C4
C:\Program Files (x86)\Steam\Steam.exe 00000A80
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00008484
C:\Program Files (x86)\TeamViewer\TeamViewer.exe 000093C0
C:\Program Files\Common Files\Microsoft Shared\ClickToRun\AppVShNotify.exe 000075B0
C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe 000037B8
C:\Program Files\Logitech Gaming Software\LCore.exe 000026CC
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00001D28
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2019.19071.17920.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 0000735C
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_3.33.18003.0_x64__8wekyb3d8bbwe\GameBar.exe 00006110
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_3.33.18003.0_x64__8wekyb3d8bbwe\GameBarFT.exe 000092CC
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.19092.403.0_x64__8wekyb3d8bbwe\YourPhone.exe 00008D40
C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.19072.18011.0_x64__8wekyb3d8bbwe\Video.UI.exe 00006A10
C:\Users\Kirituin\AppData\Local\Discord\app-0.0.305\Discord.exe 00003BCC
C:\Users\Kirituin\AppData\Roaming\uTorrent\helper\helper.exe 00005124
C:\Users\Kirituin\AppData\Roaming\uTorrent\uTorrent.exe 00004F94
C:\Users\Kirituin\AppData\Roaming\uTorrent\updates\3.5.5_45365\utorrentie.exe 000049AC
C:\WINDOWS\Explorer.EXE 00002064
C:\WINDOWS\System32\svchost.exe 00001BA0
C:\WINDOWS\TEMP\nsw1E18.tmp\TvUpdateInfo.exe 00009358
C:\WINDOWS\system32\ApplicationFrameHost.exe 000028AC
C:\WINDOWS\system32\DllHost.exe 00008180
C:\WINDOWS\system32\MicrosoftEdgeSH.exe 0000738C
C:\WINDOWS\system32\MusNotifyIcon.exe 00009D94
C:\WINDOWS\system32\SearchProtocolHost.exe 000071A4
C:\WINDOWS\system32\SettingSyncHost.exe 000051E8
C:\WINDOWS\system32\backgroundTaskHost.exe 000097DC
C:\WINDOWS\system32\browser_broker.exe 00002C20
C:\WINDOWS\system32\conhost.exe 0000253C
C:\WINDOWS\system32\sihost.exe 00001D58
C:\WINDOWS\system32\svchost.exe 000025C8
C:\WINDOWS\system32\taskhostw.exe 0000233C
C:\Windows\System32\MicrosoftEdgeCP.exe 00008CCC
C:\Windows\System32\MicrosoftEdgeDevTools.exe 00007E48
C:\Windows\System32\RuntimeBroker.exe 00004E48
C:\Windows\System32\SecurityHealthHost.exe 00004C98
C:\Windows\System32\SecurityHealthSystray.exe 00001388
C:\Windows\System32\smartscreen.exe 00002024
C:\Windows\SystemApps\InputApp_cw5n1h2txyewy\WindowsInternal.ComposableShell.Experiences.TextInput.InputApp.exe 000039E4
C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe 00001A4C
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00002994
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00002590
D:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe 00007FD4
D:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 00001F7C

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