Support Feedback

I was linked the forums on multiple occasions to give feedback to support, but it's very vague where on the forums exactly this feedback goes. I see GM feedback here, so I will post here.

I want to be extremely clear that the LACK OF CLEAR INFORMATION was the root cause of all of these instances, followed by incorrect information given to me by experienced peers, and concludes with my inability to cover for myself.
PLEASE hire someone else to CLARIFY things for this company, as most are very vague.

I've only been playing for ~2 months. First off, was the selection of my home world. I could not find where it was stated anywhere what a preferred world actually had offered. I was told it "didn't matter". Later on I appealed to be moved to a preferred world since my peer quit, telling them the gil and play time you get for playing there didn't matter, I just wanted the xp boost.
Support gave me a really nice fat copy paste explaining that what I was asking for was not an available service, where I was then linked to their "services", which are just paid services on mog station.

The second instance was regarding the purchase of 60 days play time on steam which came with a fantasia. I was having a slew of issues paying for this and contacted live support where I told what to do but the option wasn't available to me. The solution resulting in the fix of the issue was me trying multiple ways to find away around what seemed to be a bug. The GM themselves seem to just repeat the obvious steps that I could not due to browser issues.

The third and most annoying instance thus far is, I will state, 100% my own fault. I failed to understand that even ENTERING a raid that was beyond the other, what they call "stories", would lock you out of loot for that week. I was told by peers that killing later bosses locks you out of loot. I was aware that this was possible and saw the message when attempting to queue with a partyfinder group. I had just found a static for Eden Savage Leviathan and was excited to play with them later this week, and I wanted to brush up on content that I was uncomfortable in and had not killed.

Upon queuing, the warning message was incredibly hard to understand outside of "losing progress" and to my understanding I was going to lose loot if I killed the boss, which I was only practicing and had no intention of even making it through half of the fight.

I made the mistake, instantly left, and proceeded to make a ticket. I understand not getting assistance somewhat, but as a new player when this is the second time I have been copy pasted the EXACT same message regarding "not our offered services", I was extremely upset. It is clear the support does not work outside of what is already offered on the website unless dealing with bugs, so why even allow support tickets at all?