-
Unable to Launch Game
Originally, this had started as a DX11 / DX9 error, similar to many of the issues here on the forums. It started as soon as my character got to the zone "Prima Vista Tiring Room" for the first time. After that, whenever I tried to log in, I would get DX errors on load. I could log in with other characters just fine, and other games were unaffected.
I preemptively did a lot of the attempted solutions that were brought up in those other threads, including clean reinstalls of the game itself. All that happened was that what started as a bug where I would crash from the loading screen to my desktop was replaced by a bug where I can't even start the game.
My current error is from the launcher. After doing the above fixes, my Launcher gives the following error:
"Unable to complete version update.
[30426][19900][2]
Any assistance would be fantastic. Here's the system info:
-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-
MyDocument C:\Users\darie\OneDrive\Documents
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified
-=-=-=-=-=-=- System Information -=-=-=-=-=-=-
SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (18362.19h1_release.190318-1202)
SYSTEM_CPU Intel(R) Core(TM) i7-9700K CPU @ 3.60GHz (8 CPUs), ~3.6GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 8
SYSTEM_BIOS 0605
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16294.789MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 18726.789MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 465.158GB SYSTEM_FREEDISC_SPACE 397.844GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 3726.005GB SYSTEM_FREEDISC_SPACE 2428.104GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce RTX 2060
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce RTX 2060
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 5980.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8147.395 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_827405c7c65146ab\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_827405c7c65146ab\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_827405c7c65146ab\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_827405c7c65146ab\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.3648
SYSTEM_GRAPHICS_DRIVER_DATE 9/25/2019 17:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce RTX 2060
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP GeForce RTX 2060
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 5980.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8147.395 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1024 x 1280 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_827405c7c65146ab\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_827405c7c65146ab\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_827405c7c65146ab\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_827405c7c65146ab\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.3648
SYSTEM_GRAPHICS_DRIVER_DATE 9/25/2019 17:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {B656D4E2-D982-465A-BB2B-FA876AF525FA}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.8781.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 8/20/2019 00:00:00
SYSTEM_SOUND C24F390 (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {0F5122EB-6D6E-476D-8DB4-4994FE6E3652}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0038.0021
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/21/2019 00:00:00
SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {11C1A1D5-1C57-41A3-9F37-6FD1757B7163}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.8781.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 8/20/2019 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {349CA6B0-6145-11E9-8001444553540000}
SYSTEM_INPUT_NAME Gaming Keyboard G910
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {349D42F0-6145-11E9-8002444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G402
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {349DDF30-6145-11E9-8005444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G402
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B4679DE0-6286-11E9-8001444553540000}
SYSTEM_INPUT_NAME Controller (Xbox One For Windows)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 5 SYSTEM_GAMEPAD_BUTTON 10 SYSTEM_GAMEPAD_FOV 1
SYSTEM_INPUT {349DDF30-6145-11E9-8006444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G402
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {349E0640-6145-11E9-8007444553540000}
SYSTEM_INPUT_NAME Gaming Keyboard G910
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 7 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {349E0640-6145-11E9-8008444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G402
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {349E2D50-6145-11E9-8009444553540000}
SYSTEM_INPUT_NAME Gaming Keyboard G910
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-
FFXIVLauncher
"Unable to complete version update [30426][19900][740]" :: FINAL FANTASY XIV Online General Discussions - Google Chrome
Steam
Settings
Settings
Microsoft Text Input Application
-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-
Beneath a Steel Sky
Gemini Rue
The Witcher 3: Wild Hunt - Game of the Year Edition
ASRRGBLED v1.0.32
Printer Registration
Canon IJ Printer Assistant Tool
Canon My Image Garden
Canon My Image Garden Design Files
Canon TS9100 series On-screen Manual
Canon Inkjet Printer/Scanner/Fax Extended Survey Program
Canon Quick Menu
Canon IJ Network Scanner Selector EX2
Canon IJ Scan Utility
Canon Easy-WebPrint EX
Google Chrome
Logitech Camera Settings
Origin
Rainmeter
Rockstar Games Social Club
Steam
Uplay
Intel(R) Wireless Bluetooth(R)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
AURA Service
Patriot Viper RGB
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Kingston AURA DRAM Component
ASUS AURA Headset Component
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.50727
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Mass Effect™
Epic Games Launcher
ASUS AURA Display Component
Dragon Age™ II
Mass Effect™ 3
ASUS GLCKIO2 Driver
ASUS GLCKIO2 Driver
ASUS Mouse HAL
Microsoft Visual C++ 2017 Redistributable (x86) - 14.13.26020
ASUS AURA Odd Component
Google Update Helper
ASUS DRAM_LIB
ASUS Keyboard HAL
GOG Galaxy
Microsoft Visual C++ 2005 Redistributable
Mass Effect™: Andromeda
Microsoft Visual C++ 2017 Redistributable (x64) - 14.13.26020
Mass Effect™ 2
Corsair AURA DRAM Component
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2017 x86 Additional Runtime - 14.13.26020
Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.13.26020
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
ASUS AURA Component
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
AURA Service
Microsoft Visual C++ 2005 Redistributable
ASUS Update Helper
Adobe Refresh Manager
Adobe Acrobat Reader DC
Dragon Age: Origins
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
AURA DRAM Component
Launcher Prerequisites (x64)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Dragon Age™: Inquisition
ASUS AURA Motherboard HAL
Intel(R) Chipset Device Software
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Realtek High Definition Audio Driver
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.50727
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
Driver Easy 5.6.12
Logitech Gaming Software 9.02
Microsoft Office 365 - en-us
Warhammer 40,000: Inquisitor - Prophecy
Warframe
DuckTales Remastered
Obduction
Jenny LeClue - Detectivu
Assassin’s Creed® Chronicles: China
FINAL FANTASY XIV Online
Beat Cop
South Park The Fractured But Whole
Warhammer 40,000: Inquisitor - Martyr
Do Not Feed the Monkeys
GRIS
Draugen
ZED
VLC media player
Backup and Sync from Google
ASUS Keyboard HAL
Canon TS9100 series MP Drivers
ASUS Mouse HAL
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.13.26020
ASUS DRAM_LIB
Corsair AURA DRAM Component
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
AURA DRAM Component
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Intel(R) Chipset Device Software
Epic Games Launcher Prerequisites (x64)
Kingston AURA DRAM Component
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component 64-bit Registration
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.50727
ASUS AURA Headset Component
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.50727
ASUS AURA Display Component
NVIDIA Ansel
NVIDIA Control Panel 436.48
NVIDIA Graphics Driver 436.48
NVIDIA GeForce Experience 3.20.0.118
NVIDIA Optimus Update 38.0.1.0
NVIDIA PhysX System Software 9.19.0218
NVIDIA Update 38.0.1.0
NVIDIA SHIELD Streaming
NVIDIA HD Audio Driver 1.3.38.21
NVIDIA Install Application
NVIDIA NGX 1.3.0.42
NVIDIA ABHub
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NetworkService Container
NVAPI Monitor plugin for NvContainer
NVIDIA Session Container
NVIDIA User Container
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.20.0.118
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA USBC Driver 1.38.831.832
NVIDIA Virtual Audio 4.13.0.0
ASUS AURA Odd Component
ASUS AURA Component
Microsoft Visual C++ 2017 x64 Additional Runtime - 14.13.26020
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
ASUS AURA Motherboard HAL
Patriot Viper RGB
-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-
C:\Program Files (x86)\Canon\IJ Network Scanner Selector EX2\CNMNSST2.exe 00001870
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00001E6C
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 000024DC
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00001F2C
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2019.19071.17920.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 00001B50
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.19092.399.0_x64__8wekyb3d8bbwe\YourPhone.exe 0000207C
C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.19072.18011.0_x64__8wekyb3d8bbwe\Video.UI.exe 000004A0
C:\WINDOWS\Explorer.EXE 00001154
C:\WINDOWS\System32\rundll32.exe 00001024
C:\WINDOWS\System32\svchost.exe 00002658
C:\WINDOWS\SystemApps\InputApp_cw5n1h2txyewy\WindowsInternal.ComposableShell.Experiences.TextInput.InputApp.exe 00001C4C
C:\WINDOWS\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00002210
C:\WINDOWS\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00001D68
C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00001AEC
C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00000378
C:\WINDOWS\system32\ApplicationFrameHost.exe 000017B4
C:\WINDOWS\system32\DllHost.exe 00002BB0
C:\WINDOWS\system32\SettingSyncHost.exe 00001C24
C:\WINDOWS\system32\conhost.exe 00002528
C:\WINDOWS\system32\sihost.exe 000002D0
C:\WINDOWS\system32\svchost.exe 0000173C
C:\WINDOWS\system32\taskhostw.exe 00000E28
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00000E34
C:\Windows\SysWOW64\muachost.exe 0000265C
C:\Windows\System32\RuntimeBroker.exe 0000236C
E:\Program Files (x86)\Steam\Steam.exe 00000B50
E:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00002948
E:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe 00000F30
E:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 00002364
-
Good morning and thank you for posting in the Final Fantasy XIV Technical Support Forums.
The error you describing occurs when there is an issue connecting to the game. Are you connected directly to the router? Or are you using WiFi?
Thank you for visiting the Final Fantasy XIV Technical Support Forums
-
I am connected directly to the router, and all other connections and games work fine.
-
Good morning and thank you for the reply.
Is the Final Fantasy XIV allowed through the fire wall? If not please make sure the exception has been made. Final Fantasy XIV will use the Internet Explorer web browser to connect to the internet. As such, it needs to have the proper configurations to avoid connection issues. Adjust the following settings in the Internet Explorer (not Microsoft Edge) web browser.
Open the IE browser, open the "Tools", go to "Internet Options" and adjust the following settings:
- Under the "General" tab, please delete ALL browser history.
- Under the "Security" tab, please move the slider to the lowest possible settings or no higher than "Medium"
- Under the "Privacy" tab, click “Advanced” and select ‘Accept’ under both First Party and Third Party Cookies.
- Under the "Advanced" tab, please make sure that "Allow software to run or install even if signature is invalid" is CHECKED.
- Make sure that all SSL and TLS (EXCEPT SSL 3.0) are CHECKED. [SSL 3.0 should be UNCHECKED]
- Hit "Apply" to save the settings, and then "OK, to close the Internet Options menu.
- Right-Click on the FFXIV launcher icon and select "Properties"
- Go to the "Compatibility" tab, and change the compatibility mode to "Windows 7"
- Hit "Apply", then "OK" to save the changes.
- Please RESTART your PC now. Once your PC has been restarted, Right-Click the FFXIV launcher icon once more and select "Run as Administrator"
Thank you for visiting the Final Fantasy XIV Technical Support Forums
-
Well, it worked. I don't know WHY that it worked: it seems completely insane to:
1) change anything on a browser I don't use
2) leave huge security holes in a browser I don't use
3) leave a program in compatibility mode for a version of Windows that I have used in many years
But, it worked. A follow-up question for you: so I have to leave my launcher in Compatibility mode forever?
-
Good afternoon and thank you for the reply.
I apologize for the delay in our response to your concern. You may want to leave it in compatibility mode for now, as that method has worked.
Thank you for visiting the Final Fantasy XIV Technical Support Forums