The Ties That Bind Quest Issue

Date & Time: 10/15/2019 9:45pm or so
Frequency: Once when trying to get the quest
World name: Exodus
Character name: Scarlette Rose Au'Ra-Xaela
Retainer name: NA
NPC name: Claribel
Monster name: NA
Class/Level: Summoner/54
Party or solo: Party
In-game time: Around 9:45pm
Area and coordinates: X 17.5 Y 18.3
Housing: NA

My IRL fiance' and I are getting married in game. We bought our wristlets, I got to lvl 50 (54), and we went to the temple. We spoke with Claribel and he got the quest, but I had issues with it glitching. We thought that maybe we had to do things with just him, then he and I together, then something would pop up for me, but after he went and got the ring, and we went and prayed at the places, he has his clothing, and it's not letting me have the quest. Claribel has the red key symbol, but it doesn't show an option for me. Our wristlets recognize that we're paired together because mine shows his name, but it doesn't let me complete the quest, nor can he schedule because I haven't completed the requirements. What can we do? Thank you!

Connection Specs
- Type of internet connection/provider: High Speed Centurylink
-Hardwired to modem
■ PC Specs

To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\alike\OneDrive\Documents
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
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-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

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SYSTEM_GRAPHICS_DRIVER_VERSION 25.20.0100.6518
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-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
In-Game Bugs - Post New Thread - Google Chrome
Sticky Notes
Form1
Xbox Console Companion
Xbox Console Companion
Microsoft Store
Microsoft Store
Calculator
Calculator
Settings
Settings
FFXIV Launcher


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Google Chrome
HP JumpStart Apps
Steam
HP JumpStart Bridge
Microsoft Visual C++ 2015 x86 Additional Runtime - 14.0.23506
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HP Support Solutions Framework
HP Audio Switch
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HP Registration Service
FINAL FANTASY XIV ONLINE
HP JumpStart Launch
Teams Machine-Wide Installer
Intel(R) Trusted Connect Services Client
Realtek Card Reader
Google Update Helper
HP Connection Optimizer
Intel(R) Dynamic Platform and Thermal Framework
Microsoft Visual C++ 2015 x86 Minimum Runtime - 14.0.23506
Microsoft Visual C++ 2017 Redistributable (x64) - 14.11.25325
Realtek Ethernet Controller Driver
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
HP Customer Experience Enhancements
Intel(R) Trusted Connect Service Client x86
Microsoft VC++ redistributables repacked.
Intel(R) Chipset Device Software
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Intel(R) Processor Graphics
Realtek High Definition Audio Driver
HP Support Assistant
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Intel® PROSet/Wireless Software
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
HP Documentation
Microsoft Office 365 ProPlus - en-us
RollerCoaster Tycoon World
RollerCoaster Tycoon: Deluxe
RollerCoaster Tycoon 2: Triple Thrill Pack
Synaptics Pointing Device Driver
Intel(R) Management Engine Components
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Intel(R) Rapid Storage Technology
Microsoft VC++ redistributables repacked.
Intel(R) Rapid Storage Technology
Intel(R) Chipset Device Software
Intel(R) Management Engine Driver
Intel(R) PRO/Wireless Driver
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component 64-bit Registration
Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.11.25325
Microsoft Visual C++ 2017 x64 Additional Runtime - 14.11.25325
Intel(R) Trusted Connect Service Client x64
Intel(R) Management Engine Components
Intel(R) Management Engine Components
Intel® PROSet/Wireless WiFi Software


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

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Browser Information
Google Chrome

Did you equip the Bracelet before trying to accept the Quest?

Did you complete the Main Scenario Quests up to 'The Scions of the Seventh Dawn'?

Yes and yes. Our wristlets also say our names so we know part of it worked, more so on his end. It let him pray at the shrines but required me to be there with him, I just didn't have the quest after it glitched out.