Can't log into main character.

Hello,

I'm having an issue where I can't log into my main character. It's currently in Hyperion, Primal, though I originally made it in Exodus. I thought the issue was on my end, but I'm able to play as another character on Exodus Primal, so I don't think it's a connectivity issue. Please help! Here is a picture of the error:

https://i.ibb.co/XLD3dgC/error.png

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

If this is only happening on one character, you may want to try removing the locally-saved data folder (located My Documents > My Games > Final Fantasy XIV). Be sure to make a backup of this just in case it doesn't resolve the issue.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

Thank you for posting in the Final Fantasy XIV Technical Support Forums.

Due to no response from the original poster, this thread will be moved to 'Closed Concerns.' If anyone is still having this particular problem, please create a new thread and we will assist you in any way we can.

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