Fell through map in The Twinning
When submitting a bug report, please use the below template and thoroughly fill out the necessary information.
Date & Time: Occurred around 6:25 Central time
Frequency: One time.
World name: Adamantoise
Character name: Alfakeny Juan
Retainer name: N/A
NPC name: N/A
Monster name: N/A
Class/Level: 80 MCH
Party or solo: Party
In-game time: I'm not sure what the in game time was when it happened.
Area and coordinates: The Twinning
Housing: N/A
Steps:
1. Defeated first boss.
2. Went to take the elevator thing to go down to the next area.
3. Computer had a hiccup or something occurred in game that caused a momentary stop of game continuing to play
4. Fell through the map to the underside of the twinning. It seems like the script for the slow down right before the platform was missed because of the hiccups that occurred just before that was supposed to happen.
*Add more steps if necessary
Connection Specs
- Type of internet connection/provider: Cable/Cox
- Modem maker/model number: Netgear / C7000V2
■ PC Specs
-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-
MyDocument C:\Users\iamrd\OneDrive\Documents
FINAL FANTASY XIV - A Realm Reborn C:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified
-=-=-=-=-=-=- System Information -=-=-=-=-=-=-
SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (17763.rs5_release.180914-1434)
SYSTEM_CPU AMD Ryzen 7 2700 Eight-Core Processor (16 CPUs), ~3.2GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 16 SYSTEM_CORE_PHYSICS 8
SYSTEM_BIOS A.60
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 8141.484MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 17869.484MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 111.193GB SYSTEM_FREEDISC_SPACE 4.443GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.496GB SYSTEM_FREEDISC_SPACE 871.449GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1660 Ti
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 1660 Ti
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 5991.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 4070.742 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9c0cfd0baad9a756\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9c0cfd0baad9a756\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9c0cfd0baad9a756\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9c0cfd0baad9a756\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 25.21.0014.1935
SYSTEM_GRAPHICS_DRIVER_DATE 2/28/2019 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1660 Ti
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP GeForce GTX 1660 Ti
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 5991.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 4070.742 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9c0cfd0baad9a756\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9c0cfd0baad9a756\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9c0cfd0baad9a756\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9c0cfd0baad9a756\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 25.21.0014.1935
SYSTEM_GRAPHICS_DRIVER_DATE 2/28/2019 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Headset Earphone (Razer Electra V2 USB)
SYSTEM_SOUND_DEVICE_ID {0883BDED-DE07-41F5-9DEC-B2BE0B53D126}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.17763.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/6/2017 00:00:00
SYSTEM_SOUND ASUS VP247 (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {8C130723-EABD-4589-A8E5-3DB14A4BD6CD}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0038.0013
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 1/15/2019 00:00:00
SYSTEM_SOUND ASUS VS247 (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {E1F29CBA-8D1F-4C0D-AA6D-116CAF24C8DE}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0038.0013
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 1/15/2019 00:00:00
SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {EB04183E-A54E-4094-B640-1BA8E8E4F649}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8339
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 1/2/2018 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {4E768C00-523F-11E9-8009444553540000}
SYSTEM_INPUT_NAME Razer Electra V2 USB
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 7 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {4E768C00-523F-11E9-800A444553540000}
SYSTEM_INPUT_NAME Razer Electra V2 USB
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {BE976300-5849-11E9-8001444553540000}
SYSTEM_INPUT_NAME Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {4E768C00-523F-11E9-8005444553540000}
SYSTEM_INPUT_NAME Razer Ornata
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {BE978A10-5849-11E9-8002444553540000}
SYSTEM_INPUT_NAME Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 669 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {4E768C00-523F-11E9-8006444553540000}
SYSTEM_INPUT_NAME Razer Ornata
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {4E768C00-523F-11E9-8007444553540000}
SYSTEM_INPUT_NAME Razer Ornata
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {4E768C00-523F-11E9-8008444553540000}
SYSTEM_INPUT_NAME Razer Ornata
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-
FFXIVLauncher
In-Game Bugs - Post New Thread - Mozilla Firefox
Calculator
Calculator
#general - Discord
Elgato Sound Capture
-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-
Adobe Flash Player 32 NPAPI
Advanced Combat Tracker (remove only)
Battle.net
Express Zip File Compression
NVIDIA Stereoscopic 3D Driver
OBS Studio
Game Capture HD60 v2.1.1.5
Steam
VideoPad Video Editor
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Razer Synapse
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
FINAL FANTASY XIV - A Realm Reborn
OEM Application Profile
Project64 version 2.3.2.202
Microsoft Visual C++ 2017 Redistributable (x86) - 14.10.25008
Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.10.25008
ManageEngine OpManager
Microsoft Visual C++ 2017 x86 Additional Runtime - 14.10.25008
Balanced
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Realtek High Definition Audio Driver
Microsoft Visual C++ 2017 Redistributable (x64) - 14.10.25008
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
AMD Software
Mozilla Firefox 69.0.1 (x64 en-US)
Mozilla Maintenance Service
Dota 2
Risk of Rain 2
Heroes of Hammerwatch
WinRAR 5.71 (64-bit)
Core Temp 1.13
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
MPC-HC 1.7.13 (64-bit)
Elgato Game Capture HD
Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.10.25008
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
NVIDIA Ansel
NVIDIA 3D Vision Driver 419.35
NVIDIA Control Panel 419.35
NVIDIA Graphics Driver 419.35
NVIDIA GeForce Experience 3.20.0.118
NVIDIA 3D Vision Controller Driver 390.41
NVIDIA Optimus Update 38.0.1.0
NVIDIA PhysX System Software 9.19.0218
NVIDIA Update 38.0.1.0
DisplayDriverAnalyzer
NVIDIA SHIELD Streaming
NVIDIA HD Audio Driver 1.3.38.13
NVIDIA Install Application
NVIDIA NGX 1.2.14.115
NVIDIA ABHub
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NetworkService Container
NVAPI Monitor plugin for NvContainer
NVIDIA Session Container
NVIDIA User Container
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Telemetry Container
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.20.0.118
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA USBC Driver 1.1.27.831
NVIDIA Virtual Audio 4.13.0.0
Microsoft Visual C++ 2017 x64 Additional Runtime - 14.10.25008
Microsoft Xbox 360 Accessories 1.2
-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00002984
C:\Program Files (x86)\Razer\Razer_ElectraV2_Driver\Drivers\SysAudio\ElectraV2Helper.exe 00004268
C:\Program Files (x86)\Razer\Synapse\RzSynapse.exe 000028F4
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 000034B0
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 000028B0
C:\Program Files (x86)\Steam\Steam.exe 00001B10
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00002F84
C:\Program Files\Elgato\SoundCapture\SoundCapture.exe 00001774
C:\Program Files\Microsoft Xbox 360 Accessories\XBoxStat.exe 00002680
C:\Program Files\Mozilla Firefox\firefox.exe 00001544
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 000013E8
C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe 00003768
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.52.138.0_x64__kzf8qxf38zg5c\SkypeApp.exe 000031DC
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.52.138.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 00002D60
C:\Program Files\WindowsApps\Microsoft.WindowsCalculator_10.1908.0.0_x64__8wekyb3d8bbwe\Calculator.exe 00003594
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_3.33.18003.0_x64__8wekyb3d8bbwe\GameBar.exe 000036AC
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_3.33.18003.0_x64__8wekyb3d8bbwe\GameBarFT.exe 00004120
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.19091.313.0_x64__8wekyb3d8bbwe\YourPhone.exe 00003144
C:\Users\iamrd\AppData\Local\Discord\app-0.0.305\Discord.exe 00001F64
C:\Users\iamrd\AppData\Local\Microsoft\OneDrive\19.152.0927.0012\FileCoAuth.exe 00001FB8
C:\Users\iamrd\AppData\Local\Microsoft\OneDrive\OneDrive.exe 00000F6C
C:\Windows\Explorer.EXE 00002724
C:\Windows\System32\CompPkgSrv.exe 000027D0
C:\Windows\System32\RuntimeBroker.exe 00003880
C:\Windows\System32\SecurityHealthSystray.exe 00002EAC
C:\Windows\System32\smartscreen.exe 00002944
C:\Windows\SystemApps\InputApp_cw5n1h2txyewy\WindowsInternal.ComposableShell.Experiences.TextInput.InputApp.exe 00002B28
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00001970
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00001CC8
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 000036BC
C:\Windows\system32\ApplicationFrameHost.exe 00003B5C
C:\Windows\system32\DllHost.exe 00003460
C:\Windows\system32\SettingSyncHost.exe 0000173C
C:\Windows\system32\conhost.exe 00001DC4
C:\Windows\system32\sihost.exe 00000AE4
C:\Windows\system32\svchost.exe 00001E7C
C:\Windows\system32\taskhostw.exe 00004364
-=-=-=-=- System Information -=-=-=-=-
Browser Information
- Name and version of the browser currently in-use: Firefox 69.0.1