Hello I hope you are having a good day.
I am currently not satisfied with the tech support I've been having with FFXIV as I've been haing issues with one single of my alts and not others in the same account, same realm and same FC.
I have tried going to get Tech support via the options offered by the game AKA support desk, NA support and here the forums
My history no longer shows the first couple of posts through the support desk but eventually they told me to go trough na.support and contact seeing the only option via e-mail. And I followed instructions until I got the message
That was sent on September the 18 2019 and I went and followed the advice given and went back to try to contact trough support deskQuote:
Greetings,
This issue may also be due to the character being stuck in an instance. Because this might be the case, we recommend either waiting for the system to reset and to place the character in a zone you can access or to contact the GMs to see if they are able to assist. To contact a Game Master please type “/supportdesk”, which will bring up the menu to contact a Game Master for further assistance.
Thank you,
Agent Trevor
SQUARE ENIX Customer Support
By the way so far there has been no explanation why these multiple 90002 errors are appearing only on one character in the account and I was getting multiple messages saying it was a problem with connection without even an explanation for why it was happening on only one account.
Until 09/21/19
https://i.imgur.com/svX0OJAl.pngQuote:
Platform: Windows
Title: Square Enix Account
Outline1: Bug Reports
Outline2: Unknown Issue
And that was it the whole message I replied requesting more information and the reply to my request was as follows
https://i.imgur.com/DLnp34nl.png
https://i.imgur.com/ALruJOfl.pngQuote:
>Platform: Windows
Title: FINAL FANTASY XIV: A Realm Reborn
Outline1: Bug Reports
After I called this out as not being a bit helpful the response I got was
So I went to the forums:Quote:
Greetings,
We apologize for the inconvenience. Unfortunately, we have provided you with all the support that we can offer. From here, you will need to report this incident on the bug report forums so that the team can see why you are experiencing this specifically on this character. Once again we apologize and we would like to thank you for your patience.
Thank you,
Agent Ray
SQUARE ENIX Customer Support
_____________
If you need any additional assistance with this concern, please reply to this email directly. If you need assistance with a new concern, please visit the SQUARE ENIX Support Center and submit at new support ticket at: https://support.na.square-enix.com. Additionally, we have a survey that you may fill out to provide your customer service feedback and suggestions once your ticket has been closed.
http://forum.square-enix.com/ffxiv/t...playing-an-alt
And then I got a personal message
https://i.imgur.com/d4OVbool.png
https://i.imgur.com/FVQLQ2Gl.png
https://i.imgur.com/cQBXAmml.png
So I went and followed the instructions on that message to wich I got the answer
Let it be known I have been patient and I have not gotten any answer nor help to my issue. Just a feeling of being led in a circle. And this is not acceptable I like this company and I really enjoy this game but the level of tech support offered is not OK is making me tired to be fair and feeling that I can't do anythingQuote:
>Hello and thank you for your GM call, Farsi Khargoosh.
We understand that you feel there may be an issue with an aspect of game play not functioning properly, and we apologize for any hindrance this may have caused you. Based on your description, we have found that your reported concern is not an error and we recommend contacting our official Support Center for Technical Support, as they would be your best solution.
In order to open a ticket with our Support Center, please visit http://support.na.square-enix.com, and choose FINAL FANTASY XIV. You can search for possible resolutions in the Knowledge Base, or click on Contact Us to begin a help request. Representatives are available Monday through Friday, 9AM to 6PM Pacific Time, and will work to provide you with the best possible resolution.
We are constantly striving to improve the game and our services to our customers, and are open to any feedback you might have. To submit feedback, please visit the forums at http://forum.square-enix.com/ffxiv and make a post with any suggestions you may have for our teams. Although individual responses are not sent, please rest assured that all comments are submitted to the appropriate parties so that they can be read and considered for future updates.
We appreciate you contacting us about this matter. Should you have any further concerns, please do not hesitate to contact us and we will be glad to assist.
Thank you for your patience, and best wishes to you.
FINAL FANTASY XIV Game Master Team