This is beyond frustrating. I purchased Phantasia and a Name Change on 09/03 at around 6 p.m. EST. After an hour of no confirmation email I called customer support. They told me because of the holiday processing is slower than normal and it shouldn't take more than 48 hours. I really want my items that I was charged for.
Probably tried this already but if not give the request reward letter button a whirl, it might help:
https://i.imgur.com/Mr0z8wk.png
And even more likely but if you've not logged in and out.. that can sometimes help, but since you said it's over 48 hours sounds like I'm just playing troubleshooting's greatest hits then lol.
Of course you want to also make sure that you've got room for the items:
https://i.imgur.com/DWZWCNc.png
If you're full then you'll need to delete some letters.
Hopefully it arrives soon :)
Shouldn't the name change have been instantaneous thought ? I don't recall ever waiting for it to process. It usually takes effect the moment you log in.
For the item, I'm not surprised thought, it does happen often. Try what Shougun told you, hopefully it will arrive soon !
Namechange/Serverchange etc. shouldn't take anytime at all. Especially if you haven't get any confirmation about your purchase it might haven't go through.
Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.
Unfortunately the issue you are describing is something we are not able to assist with in the Technical Support Forum. In order get the proper support, you will need to contact a GM in game as they can assist with recovering the item.
This thread will be moved to ‘Support Support Required’.
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