Don't receive Company Seal

Good Morning,
the following to report a bug concerning the non-rewards of the Serpent seal after performing the Duty roulettes. I lost about 9000 of them.

Date & Time: 25/08/2019 11:00 p.m 26/08/2019 3:00 p.m
Frequency: always
World name: Zodiark
Character name: Eyla Anduriath
Class/Level: Black Mage/70
Party or solo: Party
In-game time: same as up
Area: Duty roulette: leveling


Connection Specs
- Type of internet connection/provider: telecom fibra
- Modem maker/model number: TIM Hub / DGA4132TIM

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■ PS4 Specs

Model Number of the PlayStation®4 You Are Using
- Model Number: CUH-1216B