DirectX11 Computer shutdown

Computer specs
i9-9900k [4.8ghz] 8 cores 16 threads
AORUS z390 extreme [mptherboard]
AORUS RTX 2080 Ti 11GB [WATERFORCE][WB]
64GB RAM [3000mhz]
nvme ssd 1 TB
HDD 10TB
HX1000i CORSAIR [PSU]
Watercooled

This machine is a dream and I've tested it to be able to run two copies of Shadow Of the tumb raider at 4K flawlessly!
With both copies open the CPU and GPU both sit idle at 45 degrees celsius utillizing around 40-90% of their maxmimum process capacity
I can run FF14 at DirectX9 at 4K with the settings jacked to MAXIMUM and not break a sweat.
But that ****ing direct X11 keeps auto-shutting down my PC the moment a cutscene starts, AND THATS EVEN AT 1080p WITH THE GRAPHICS SET TO LAPTOP STANDARD!

Something is REALLY wrong with the DirectX11 and I have tried everything from updating/reinstallign all drivers, to REINSTALLING WINDOWS AND THE PC HARDWARE.

I am at my wits end... Last night it crashed again during the SHadowbringer cutscene at the end of the MSQ and the shutdown caused errors resulting in my browsers and Gygabyte apps no longer working, even after reinstalling them.
I've reinstalled windows (again... 3rd time) because it was the only way to fix the browsers and the Gygabyte apps.

Could someone please help me figure out whats going on here???

The shutdown occurs during cutscenes and if I set the graphics to maximum when I run the game in DirectX11.

Not going to get into the technical bits, but just relay my own experience with a very similar issue last year. I have an Asus G752 laptop, i7 gen whatever, GTX1070 and all that as my secondary machine. Anyways on DX11 poof! Would kick me back out to Windows with an error, sometimes no error, sometimes would take the whole system down. Tried a lot of what you have, reinstall Windows (PAIN IN THE ARSE ON A GAMING LAPTOP...so many drivers <.<). Yet issue would persist. Now I'd been usin the same client download I'd had for a while, have never had an issue there with FF or any client based game for that matter but in desperation I downloaded a fresh copy (slowish internet then, potential overnight affair). Client in hand I set everything up and no issue at all on DX11 anymore? It seems to me that the FF14 client has no way to check and verify/repair files so I'm thinking that was my issue. If you haven't tried this maybe do so, after I had my experience (anecdotal) I've had talk with a fair few others who had similar experience. Good luck and nice machine xD

Good morning and thank you for posting in the Final Fantasy XIV Technical Support Forums.

How long have you been having this issue? Were any updates or changes made to the PC that coincide with the crashes? Could you also provide a system report?
Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'


Thank you for visiting the Final Fantasy XIV Technical Support Forums.

I've been having the same issue. Making incremental progress but I'm still getting forced restarts at a particular scene in the Shadowbringers quest.

So I used to have this same issue whenever viewing the Leviathan cutscene and having the Framerate capped at 60fps by the in-game setting. I then figured out that if I changed it to uncapped, I would no longer force to restart when viewing that scene. So I thought I had fixed the problem, oh but lo and behold, in Shadowbringers they decided to initiate a cap of 90fps when select the uncapped option. Why? No clue, but I'm sure they have their reasons.

Anyways, I've been playing just swimmingly since that day, until I reached the Dungeon Don Mheg. That's where I had my first crash to restart since I had "fixed" the issue. I would crash when the voices in the water would say, "One of us!". Well, I ended up switching to my laptop and, even though it's a weaker system, it was able to run it fine.

Back to the Desktop. Again, everything is going well but I started to notice that the game would only force to restart when I was watching a cutscene with a lot of explosive or particle effects. This was true for the Leviathan cutscene as he would jump out of the water and spray a light mist all over the screen. Then in the Don Mheg cutscene where water bubbles would start to pop. It also cut out on me in the opening to the Neverreap boss where there's a tremendous wind effect. Also When facing Lahabrea and Igeyorhm in The Aethereochemical Research Facility right as they would combine themselves and a giant purple / pink lightning like explosion would occur.

Made it all the way through Stormblood without a hitch but the issue reared it's ugly head, as I said earlier, in Don Mheg. Then the quest "View from Above" when the machines explode on the Sin Eaters. Then again after the innocence fight and the mysterious character reveals himself as his hood is blown back by a blast of light. Then there are multiple parts in the quest "Shadowbringers" that have been consistently crashing me, but I've been able to get passed a few of them.

First it was in the Shadowbringers Cutscene #2 as soon as the protagonist starts coughing up light and turning into a Sin Eater. Again, blasting effects seem to be a theme here. Then later in that quest there's another trip as the final boss gets some Auricite lodged into it's body and the Auricite shards begin to grow. Sometimes I could make it passed that scene and into a part where the entire seen goes dark. Then it would crash when it went dark.

I made slow incremental progress by adjusting certain settings in game and forcing certain settings outside of the game through the Nvidia Display Settings menu. The biggest improvement I have found is by force enabling V-sync and either setting it to "On" or "Adaptive (Half Refresh Rate)" and bouncing between Full Screen and Borderless Widowed. Unfortunately no permanent fix has been found or offered besides playing the game at an unplayable 30fps, which shouldn't be an option as My computer has ample head room to spare GPU and CPU wise depending on the settings (which is another odd thing in and of itself, I'll explain later). Oddly enough I get massive fps boosts when I play uncapped. Far more than my monitor can even handle really. Like 200fps in the inn room ro some crazy number like that. I then notice that my GPU was at 100% utilization. Literally 100%, not almost 100%, exactly 100%. This is in Borderless Windowed Mode and no capped framerate. So I kept the framerate uncapped, set my Nvidia Control Panel refresh rate to 59fps, then chose the "Adaptive (half refresh rate)". This more than halved my GPU utilization down to 30%, oddly still looked smooth for some reason. It seems as though the game with and uncapped framerate was still trying to run at 200+ fps but the Nvidia control panel "Adaptive" setting was forcing it down to 120fps or so. So far so good right? No longer maxing out the GPU, and I should have plenty of headroom for anything the game might throw at me? Wrong. My game would still crash at the same Auricite scene on the final boss. Despite having ample resources to produce a beautiful image at 59fps 1080p (at least by my standards anyways).

So it doesn't work uncapped, and it doesn't work capped, and it doesn't worked uncapped but halved. Changing any other settings has little to no effect on the fps. The only way I can make it through those cutscenes is if I lower my resolution in game to 1080p 24fps, Full Screen, which is an absolute unplayable mess.

I'm far from the only one having this problem as it seems under or over utilization of the GPU has been rampant in one form or another since patch 4.2 but still no word on a fix, just a thread with a collection of data.

Here's hoping we can get something figured out soon. Hoping some of my explanation might help you with tweaking things on your end and possibly shed some light on the issue. A lot of folks have been complaining about a 100% utilization of their Nvidia graphics cards, even beast cards like 2080's and Titan V's. Others have had the opposite problem, with an oddly under utilization of their cards and CPU but the game lags and chugs even though the game could utilize more resources.